Rixos Almaty Reviews

Response from Property: Dear Muhammad Irsyad Bin Zaini ,Thank you so much for your wonderful review! We are thrilled to hear that your stay in our Deluxe Twin Room with Park View was exceptional. It's great to know that you enjoyed the spacious and beautifully decorated room, as well as the stunning views.We take great pride in our attentive staff and are delighted that they contributed to your positive experience. It's also fantastic to hear that you enjoyed our facilities, breakfast offerings, and the overall ambiance of the hotel.Your recommendation means a lot to us, and we look forward to welcoming you back to Rixos Almaty on your next visit!Warm regards,Rakhat Kamila Guest relation agent.

Response from Property: Dear Guest, Thank you for your feedback! We’re thrilled to hear you enjoyed your stay and appreciate your understanding regarding the pricing. We strive to provide a high-quality experience, and your comments help us continue to improve. We hope to welcome you back in the future!Anara BalgimbayevaGuest Relations manager

Response from Property: Dear Guest,Thank you for your feedback regarding your experience at the Rixos Almaty. We appreciate your compliments regarding our helpful and friendly Front Desk and Bellboy staff. Providing excellent customer service is one of our top priorities and we're glad to hear that we met your expectations.In regards to your comment about the room feeling dusty, we apologize for any inconvenience caused. We take cleanliness seriously and have shared your feedback with our housekeeping team to ensure that this is addressed immediately. We strive to provide a comfortable and clean environment for all our guests, and we appreciate you bringing this to our attention.Thank you once again for choosing the Rixos Almaty. We value your feedback and will continue to work hard to improve our services and facilities. We hope to welcome you back in the future for an even better experience.Sincerely,Director of Rooms Askhat Ishmukhambetov

Response from Property: Dear guest, thank you very much for your positive review and we hope to see you again in the future Anara BalgimbayevaGuest Relations Manager

Response from Property: Dear Guest,Thank you for your feedback! We’re glad to hear you enjoyed the location and breakfast. We strive to provide a comfortable experience, and we appreciate your input on where we can improve. We hope to have the opportunity to exceed your expectations in the future!Anara BalgimbayevaGuest Relations Manager

Response from Property: Dear Guest,Thank you for your time to share your feedback, it is very important to us. We are happy you enjoyed your stay and liked the breakfast, as for houskeeping issues, we will adress this with our team to ensure a better service in the future! We hope to welcome you again soon!Best regards,Anara BalgimbayevaGuest Relations Manager

Response from Property: Dear Ms. Olga, Thank you for your feedback. We are sorry to hear that your experience at our hotel did not meet your expectations. We hope that in the future we will have the opportunity to change your opinion about our hotel. Sincerely, Kamilla Akpanbet Guest Relations Agent

Response from Property: Dear Guest,Thank you for your valuable feedback and for being a loyal guest of our hotel.We sincerely apologize for the issues you experienced during your recent stay, particularly regarding the cleanliness of your room and the lack of drinking water. This is not the standard of service we strive to provide, and we are very sorry that your experience did not meet your expectations this time.We take your comments seriously and will address these matters with our housekeeping and service teams to prevent such occurrences in the future. Your satisfaction is important to us, and we are committed to making the necessary improvements.We hope you will consider staying with us again so we can provide you with the high-quality experience you have come to expect from us.Warm regards,Saya Metenova

Response from Property: Dear Guest,Thank you for your feedback. We’re glad to hear that you had a very good experience overall. Your comment about the reception staff being occasionally too busy is noted, and we will work on ensuring our guests receive the attention they deserve.We appreciate your understanding and look forward to welcoming you again.Sincerely,Kamilla AkpanbetGuest Relations Agent