Swissôtel Wellness Resort Alatau Almaty Reviews

Response from Property: Dear Guest, thank you for sharing your feedback! We’re glad to hear that you enjoyed our hotel and its amenities. We understand that the location might feel a bit distant from certain destinations, but we’re happy to know you appreciated the dining options we offer. We hope to welcome you again and will always be ready to assist with any transportation or recommendations for nearby attractions and restaurants. Best regards, Guest Relations Department

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We are sorry to hear that the breakfast, level of service, and amenities did not meet your expectations, and we will certainly address your concerns with our team to improve our service and responsiveness.It’s great to know that you appreciated the design of the hotel, its cleanliness, the location, and the beautiful surroundings. Your feedback about the kids' club and missing items in the room will be reviewed for improvement as well.We hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future.Best regards,Guest Relations Department

Response from Property: Dear Guest, thank you for taking the time to share your feedback and for your kind words about our hotel. We’re delighted to know you enjoyed your stay with us. However, we deeply regret the delay during your check-in process. Please accept our sincere apologies for any inconvenience this may have caused. Ensuring a seamless and timely check-in experience is a priority for us, and we will review this situation to ensure it doesn’t happen again in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience. Best regards,Guest Relations Department

Response from Property: Dear Sokhail, Thank you for your positive feedback! We are delighted to hear that you found our hotel affordable and enjoyed our breakfast. We are also glad that you appreciated the convenient location near a shopping center.We hope to welcome you back soon for another pleasant stay. If there is anything we can assist you with in the future, please do not hesitate to contact us. Best regards, Guest Relations

Response from Property: Dear Rimvydas,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your insights, as they help us continuously improve the experience we offer to our guests.We're delighted to hear that you found our location convenient for accessing the city center, and we apologize for any inconvenience caused by the distance from the airport. Your observation regarding morning traffic is duly noted, and we'll strive to provide more information to our guests to help them plan their travel accordingly.Regarding your comments about our room amenities, we're glad you found our beds comfortable. We value your suggestion to consider booking our more budget-friendly rooms, as we aim to offer options that cater to the varying preferences and needs of our guests. We'll also take your feedback about the room design into consideration as we continue to enhance our accommodations.We're pleased to hear that you enjoyed the variety and quality of our breakfast offerings. Your satisfaction with our food is very important to us, and we'll ensure that your positive feedback is shared with our culinary team.We apologize for any disappointment regarding the lack of a welcome drink and the impression you had of some of our staff members. Please rest assured that your comments have been shared with our management team, and we'll take steps to address any areas where we can improve the guest experience.Regarding our spa facilities, we're sorry to hear about the issue with the steam bath. Your feedback will be shared with our maintenance team to ensure that any concerns are promptly addressed.Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Guest Relation Department

Response from Property: Dear Humaid,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.

Response from Property: Dear Aida kdr,We are very glad to see your positive feedback about our hotel. Thank you for noting our services such as rooms, territory, golf ,tennis and lake. Come to us again! We look forward to your visit!With respect,Guest Relations Department

Response from Property: Dear Guest,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.

Response from Property: Dear Guest,Thank you for taking the time to share your impressions at the Swissotel! We are sincerely sorry that you are faced with this situation and you have left bad impressions.We would like to contact you to clarify the details of your comments. Unfortunately, we don't have enough of your data to contact. If it is not difficult for you, please contact us at +77013460228. We will be waiting for your feedback and hope we will have a chance to correct your impression of our hotel and service!Sincerely,Guest Relations Department.

Response from Property: Dear Claire Boyle,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Department for interaction with guests.

Response from Property: Dear Guest, Thank you for such a detailed and positive review! We are very pleased to hear that you were satisfied with your stay with us. We are glad that you appreciated the cleanliness, hospitality of the staff and the variety of our breakfast, including national Kazakh dishes. We are especially pleased that you liked the well-kept territory and our pond with ducks - this is truly one of the coziest places in the hotel. Also thank you for the kind words about our SPA zone. We try to offer our guests maximum comfort and pleasure, and your recognition inspires us to continue to improve. We will be glad to see you again and make your stay even more memorable! Sincerely, Guest Relations Department

Response from Property: Уважаемая г-жа InnerGlow, Благодарим вас за ваш отзыв! Нам очень приятно, что вы высоко оцениваете качество нашего сервиса и доверяете нашему уровню гостеприимства. Будем рады снова приветствовать вас в нашем отеле! С уважением, Отдел по работе с гостями