Novotel Living Almaty Jetisu Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback.We appreciate your positive comments about our facilities, cleanliness, environment, and service. It’s always encouraging to know our efforts contribute to a comfortable stay.We look forward to welcoming you again in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Ainie Amin,Thank you very much for taking the time to share your feedback with us.We are delighted to hear that you enjoyed our prime location, surrounded by great restaurants and close to popular attractions and shopping areas. It\'s also great to know that the water dispenser along the corridor was a convenient touch for you and that you appreciated our breakfast selection and quality.Your comments regarding room comfort have been noted, and we will continue working on enhancing our guests\' overall experience.We truly appreciate your kind words and hope to welcome you back to Ibis Almaty in the near future!Warm regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Mr. Gupta,Thank you for your detailed feedback. We're pleased to hear that you appreciated the ambiance, interior, courteous staff, and the convenient location near Arbat Street.We sincerely apologize for the inconvenience caused by the room temperature and the lack of proper climate control during your stay. We understand how uncomfortable this must have been, especially considering the duration and cost of your visit. The temporary solution provided was clearly not sufficient, and we regret that this impacted your overall experience.Please be assured that your comments have been shared with the relevant teams, and steps are being taken to address the issue. We appreciate your input and hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Guest,Thank you for your feedback.We’re glad to know you enjoyed the spacious room, the variety at breakfast, and the added touch of live piano music. Your comments are truly appreciated.We look forward to welcoming you again on your next visit.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Igor Olegovich,Thank you for your kind review! We\'re delighted to hear that you enjoyed your stay and appreciated our convenient location near the walking street, as well as the cleanliness and modern design of our rooms.It\'s great to know you liked the smart house control system – we’re always looking to enhance the guest experience with modern amenities.We look forward to welcoming you back on your next visit!Warm regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Ms. N Lau,Thank you for your kind and thoughtful review.We truly appreciate your recognition of our modern rooms, facilities, and convenient location. It's also rewarding to hear that our team's friendliness and attentiveness contributed to your experience.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Almaty.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear Sunny,Thank you for sharing your feedback.We’re glad to hear that you had a pleasant stay and appreciated the spacious rooms. Your comments regarding the breakfast have been noted and shared with our team for review, as we continuously work to improve the guest experience.We hope to welcome you again in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear GuestThank you for your kind feedback.We’re glad to hear that you enjoyed our convenient location and found the rooms comfortable and well-appointed. Your satisfaction is important to us, and it’s a pleasure to know your stay was a positive one.We look forward to welcoming you again in the future.Warm regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear GuestThank you for sharing your feedback.We're pleased to know you enjoyed the cleanliness and spaciousness of the room, as well as our convenient location. Your comfort is important to us, and it’s always rewarding to hear when guests have a pleasant stay.We hope to welcome you back again in the future.Warm regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear [Guest's Name],Thank you for your feedback. We’re glad to know you had a comfortable stay.We appreciate your visit and hope to welcome you again soon.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Response from Property: Dear guests,Thank you for your feedback!We are glad to know that you enjoyed everything and there were no problems during your stay!We appreciate the trust of our guests, thank you for choosing us!We will be glad to meet you again!Sincerely,Saltanat Kydyralina Guest Relation Agent of Novotel Living Almaty Jetisu

Response from Property: Dear Guests,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's prime location close to cafes and touristic attractions, as well as our newly renovated rooms equipped with automation for your convenience.However, we apologize for the issues you experienced with the bathroom drain and the frequency of our room cleaning service. Ensuring a comfortable and hassle-free stay for our guests is our top priority, and it's clear we fell short in these areas during your visit. Please rest assured, we have addressed the drainage problem with our maintenance team to prevent such occurrences in the future. Regarding room cleaning, we typically offer daily service and regret any miscommunication or oversight that may have led to your room not being attended to as expected. Your comfort and satisfaction are very important to us, and we're committed to making the necessary adjustments to our operations.We appreciate your understanding and hope to have the opportunity to welcome you back, providing a stay that not only meets but exceeds your expectations. Should you have any more concerns or require further assistance, please do not hesitate to contact us.Thank you for choosing to stay with us, and we look forward to the opportunity to serve you better in the future.Warm regards,Arseniy Tagayev General manager of Novotel Living Almaty Jetisu

Response from Property: Dear guests,Thank you for the high rating! We are glad to know that you were satisfied with your stay at our hotel! We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for your next visit!Sincerely,Yevgeniy Shrainer General manager of Novotel Living Almaty Jetisu

Response from Property: Dear Guest,Thank you so much for your kind feedback! We’re truly pleased to hear that you enjoyed your stay with us and that the hotel met your expectations. It means a lot to our team to know that our efforts contributed to a positive experience.We hope to have the pleasure of welcoming you back again soon!Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.