Hotels Near Garden Presint Sutera Emas in Alor Gajah

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future

This is not my first time staying at Ames Hotel, it's my third time, and it will be the last!! I travel for business almost every week, both within Malaysia and abroad. I have stayed in dozens of hotels, as you can see from my record on the Agoda website, but this has been the worst stay ever!!! I arrived at midnight, and no staff assisted with my luggage. There was a male staff in a black shirt who just walked past me at my car without offering any help, and there was also a pregnant woman (a customer) who just got out of her car to check in, and no one helped her either. The night manager, named FARED, assisted with my check-in. I requested a late check-out at 3 PM because I had an event under my company at the Ames Hotel as well, but the next morning, he informed me that I had to check out at 2 PM. I complied even though I had told Mr. FARED the night before about the late check-out at 3 PM. However, when I was having breakfast at the Merchant Lounge, a manager named JOSEPH told me that I had to check out by 1 PM, even though FARED had confirmed with me the night before that I could check out by 2 PM. I find this completely unacceptable. JOSEPH also mentioned that my room was upgraded for free, even though I paid extra for the suite—it was not free. I found this extremely rude and unprofessional because he did not check my room details before speaking with me. He made it seem like I received a complimentary upgrade and was not entitled to the service I deserved. This is extremely disrespectful, and this is my honest review of Ames Hotel Melaka. Thank you to the lounge staff named DILA for calming my wife and me and providing good hospitality service.

Need to deposit of RM50 (refundable) + Local Tax Service of RM2 (non refundable). Very strategic location to stay if you have an event at Ayer Keroh esp in MiTC Melaka. Plenty of parking space is available during weekend. Room cleanliness can be improved. During my stay, I'd issue regarding water pressure in bathroom (eventhough I was staying at level 2). Overall, just Okey to stay for RnR in regards to it's price offered.

When I'm arrived, there's a lot of free parking. So i like about it. What I don't like is about swimming pool. I thought there's an outdoor or private swimming pool for adults only. But when I'm asking about swimming pool, all staff said the same thing that the swimming pool is within waterpark that need to pay RM29 for entrance. A bit disappointed because when I'm make a booking, I thought there's a free swimming pool but it was not One more things, Bayou Lagoon Park Resort need to update some photos each of different rooms. Not all rooms use the same photo. Rooms not same as given photos. About cleanliness, I'm sorry. There's scratch on the floor and there's a stain of blood on bed. ☹️

Family rooms are the same like 10 years ago,it is run down.Need ramps access,no porter service. Breakfast buffet is okay,wish they kept their dine in service.Missed their superb cendol. Upon check in ,saw two kids in swimming gear sadly turn away when they found out the swimming pool is under repair. Heard its okay later that week

The hotel is in a convenient location, but parking is quite troublesome. The room is managed separately from the hotel, requiring us to park in an opposite lot, which is about a 10-minute drive to the highest floor. Unfortunately, the room was not clean. The toilet also needed attention, and there was a persistent odor reminiscent of dampness that we couldn't eliminate, even after purchasing a freshener. Additionally, there were stains on the walls and throughout the room. I provided feedback to the management, but it appears my message went unnoticed. On a positive note, the room does offer a great view of the river and the city and the bed is very comfortable.

Where do I begin with this hotel…?! Booked for 3 nights via Expedia because the hotel’s reservation page kept declining my credit card but still charging it - will sort this out later. Check-in: was told I had to pay a RM50 deposit in cash when I checked in. My hotel was prepaid online but I have no issue with the deposit, except they wouldn’t take credit cards for the deposit as they apparently cannot issue deposit refunds via credit card. I guess they haven’t learned about placing authorizations on cards and reversing the charges. They have Touch n’Go e-wallet stickers at reception but also wouldn’t allow me to pay the deposit via TnG. Fortunately I had some cash on me or I would have had to go find an ATM to withdraw money. Arguing with the receptionist is pointless since they’re merely enforcing stupid and nonsensical policies by management. Room: basic but acceptable. The remote controls for the air conditioning and tv were given at check-in. I guess the management is highly suspicious of guests and will not leave them in the room. Hot water in the shower was lukewarm at best and water pressure so-so. TV channels have zero channels in English. Guess English-speakers aren’t their intended clientele. Housekeeping does not automatically make up rooms. I was out the whole day and when I came back around 645pm, realised that the room was not made up. By then I had decided to move hotels and forego remaining 2 nights after the first night. At checkout when I told the receptionist about the unmade room, I was told that I had to call housekeeping to clean the room. What kind of half-baked, cheapskate dump has such a ridiculous policy!? I was told that apparently some guests don’t allow housekeeping in and so they just decided to not clean until asked. Amazingly every other respectable hotel in the world has a better solution to this - come back later!! Funnily this ridiculous policy is also not communicated at check-in. I didn’t expect an offer of refund for checking out early. Any hotel whose management is such a skinflint that they wouldn’t even provide daily housekeeping or keep the remotes in the room can hardly be expected to engage in customer service. Oh as a bonus, I saw an ironing board in the corridor. They wouldn’t provide ironing boards in the room of course. The pictures say more than I can. Verdict: never coming back here again if I can help it. Overpriced and does not deserve 3 star rating.

**Review of Swiss-Garden Hotel Melaka** My stay at Swiss-Garden Hotel Melaka was a bit of a mixed experience, with both positive aspects and a few frustrations. Starting with the positives, the location of the hotel is great—situated near the heart of Melaka, making it easy to explore the city’s attractions. The facilities, including the pool and gym, were well-maintained, and the overall ambiance of the hotel was modern and welcoming. However, there were some issues that affected my overall comfort. First, the parking situation. While the hotel offers a premium valet service for RM25, it feels a bit overpriced given the alternatives in the area. Though convenient, the cost doesn’t match the level of service provided. The biggest downside was the bathroom design. The toilet and shower are separated by one of those glass partitions, which isn’t the most functional setup. It made the space feel cramped and awkward to move around, especially with limited space behind the bathroom door. The shower glass just added to the inconvenience—honestly, removing it might improve the usability of the space! On a brighter note, the staff were polite and helpful throughout my stay, and check-in and check-out were smooth. Overall, Swiss-Garden Hotel Melaka has potential, but small details like the bathroom layout and parking costs took away from what could have been a more enjoyable experience. **Rating:** 3.5/5

Love it so much, we stayed here for 3 days 2 nights, the rooms are very clean, wide and equipped with basic equipments and electrical appliances such as microwave, electrical stove, fridge, washing machine and TV. You will be assigned one unique parking lot for each unit after checked in. Customer service is so excellent and efficient. The view is pretty nice, can even see Encore Melaka from our unit. Will come here again next time.

Though it is basic, it is complete with ac, hot water shower, tv, free wifi etc Near to many restaurants including 24hr restaurant around the corner, small park to exercise ,supermarket etc. Nice mountain view nearby. No breakfast provided because it is a budget hotel. No lift, only 2 floors. MYR85 walk in. If anybody interested, I,ve booked a standard room on 29th sept, , wrong date for me, with special price