i was your long stay guests. i stayed for 8 nights. the management should really look into the cleanliness of the room. i do understand that we're under MCO before this, but the management shouldn't neglect room cleanliness. because of the cleanliness, my baby got ring worm infection. the F&B also need to be train again. never ever forget what is in your menu and make the guests wait for their orders especially room service order. i ordered Nasi Goreng Cakar Rimau set if I not mistaken. the set comes with drink. unfortunately when they send it to my room, there is no drink. i go down to restaurant and asked if there is any drink for the set, and the staff they said yes. i noticed that there are not feel responsible for what happened. hello ..!! I'm your in-house guests and a long stay guests. please have a bit of hospitality sense. there is one incident that i will never forget. the menu if I'm not forget is Dara Pujaan set. it basically half boiled eggs. i ordered two times. the 1st one coming without bread. the second one was the worse. they give me raw eggs for the set. so, after that incident, i decided to order from outside. i have ordered a few meals from Food Panda and i asked for plate from the restaurant. they give me plastic fork and spoon which is in my opinion it's not really appropriate. the staff who answered the phone should be more polite. the way they not to say rude, but then more to unfriendly. reception also need to be more alert. since the hotel allowed food delivery from 3rd party, the reception need to show a good customer service by calling the guests room to pickup the package. it's a good gesture. no harm to do that. i stayed on 4th floor. the maid for 4th floor was very good and helpful. i forgot to asked her name. i hope the management look seriously into their service. don't embarrass PKNK
Very Good
650 Reviews