DoubleTree by Hilton Hotel Chicago - Alsip

Upon check in, I was assigned a room & given keys. We opened the door only to find someone else was already occupying the room. Imagine the fear of the person in that room as we had keys that opened their room door. We had to bring all of our luggage back down to the front desk to get a new room assigned. I booked a king room but was given a room with double beds. When I contacted the front desk, the lady at the front desk was unprofessional and made no effort to address the issue. She told me the hotel is sold out of king rooms and for me to contact Trip.com because Trip.com is the one who booked a double room. The representative from Trip.com was very professional and apologetic and made attempts to rectify the situation. However the hotel did not answer the calls from Trip.com. The room we were assigned was ok. But the ac/heater unit in the room was full of dust. The pillow cases appeared clean but smelled as if it had not been changed between guests. I’ve stayed at numerous Hilton properties and am usually quite pleased. But we were quite disappointed with this Doubletree property.

Very clean, large room. Went for only one night, could have stayed longer. Friendly staff at check in. Got a good night sleep. So far one of our best hotel experiences in the US.

Goooooood

Room was good beds seemed smaller than a Double. The Location around was very dirty . Had someone Break into my room from the Conjoining room . the Facilities was nice and Clean Check in and Check out was not so great.

Amazing place

There was one working elevator in the hotel. The only working elevator stopped working on Sunday morning and my 83 yr old mother who uses a wheelchair had to walk down four flights of stairs. The building smelled like mildew, especially the gym. Not worth $300. Expected better and hope for some type of price adjustment for my two rooms.

Hello, I went to check this hotel out because its located right in the parking next to my job. When you walk in it looks beautiful I asked to see the pool and the front desk woman supervisor was very helpful so I booked a double bed. When I got to the property they had one person working the front desk with staff around who refused to help her. They first gave me a room on the first floor that smnelled like cigarettes and mildew I came back had to stand in a long line because nobody was helping the poor woman at the front desk I waited for about 15 minutes and requested another room , I got the other room that was not that clean there were wrappers left in there from the previous guest. Then I noticed a bug on the ceiling my husband killed it no big deal. The two biggest upsets were that the internet would not connect to my devices to watch movies and to work. I called for help the night manager a man came to my room and was trying to be helpful but we couldn't get it to connect. The pool smelled like it needed some cleaning, and the beds were the most uncomfortable beds i've ever slept on. I am upset spending over $200 at this property.

Jordan trainee was excellent. Very friendly and helpful. He recommended the restaurant at the hotel and noted that the burger was excellent. My family and I went to the restaurant and got the burger and Jordan was absolutely correct. The 2 gentlemen that served us at the restaurant were equally phenomenal. Both at dinner and at the breakfast buffet. The next day the room was clean, and. Roomy. The cookies were obviously wonderful as well. I had a great experience! My only negative critique was that one of the elevators was out of water. However, there wasn't a major delay in elevator usage. So, not a major issue

It was a really nice room. Bed was comfortable. Tv was awesome. Not my first visit to Double Tree in Alsip and definitely wont be my last.