Alton Hotels with Gym

I visited a friend at this hotel and used the bathrooms near the elevators. While I was waiting for my friend in the lobby, I decided to use the only bathrooms I could see near the guest elevators. As I started using the bathroom two hotel staff members kept knocking and knocking repeatedly on the bathroom door. Once I finished using the bathroom (uncomfortably), the hotel staff made themselves known and asked ”why I used this bathroom which was not for guests?” I clearly told them ”the door to this bathroom was open, there were no signs saying employees only or do not enter.” Intelligence for this hospitality employees is to be desired. I am very disappointed how far down this hotel has come I used to recommend this place and eat at their hotel. Sadly, I've read other reviews and the owners of this chain hotel need to do do some serious changes to the management and appearance to the interior of this hotel.

The hotel itself was adequate. The majority of the staff were helpful and friendly. The issue: Two rooms were booked and paid for, but the hotel reserved only one. Despite the fact that payment for two rooms was posted to my credit card, the hotel's general manager insisted that one was simply a ”pending charge”. After two nonsensical conversations with her, I contacted my credit card company, verified that two payments had occurred and were not ”pending”, and had the disputed charge removed from my account.

The Best Western Premier Alton-St. Louis Area Hotel is the only full service hotel in Alton, IL that can accommodate business travelers, leisure travelers, business meetings, banquets, church or social retreats, corporate meetings and conventions, fraternal conventions, wedding receptions, conferences and more.We offer complimentary self-parking, a fitness center, indoor pool, and a 24-hour business center.Located just 25 minutes from downtown St. Louis and Busch Stadium, get away from the crowd, and stay with us. Alton, IL has great history and local attractions, you’re sure to find something to do! Be sure to visit one of “Haunted Alton’s” finest tours while in town for a spooky good time!Conveniently located in Alton, IL we offer many preferred partnerships and rates including Phillips66, Wood River Refinery, CLC, Creative Lodging, Dynegy, Marathon Petroleum, Harley-Davidson®, National Maintenance Repair, and BP just to name a few. Our complimentary shuttle offers corporate travelers upon availability, transportation to local companies such as American Water, Olin Corporation, Alton Steel, Global Brass Copper, SIU Dental, Alton Memorial, Winchester, OSF Healthcare, Lewis Clark Community College Argosy Casino. Need a hotel near Fast Eddie’s Bon Air? We go there too!Work on the new complimentary, hotel-wide, high-speed Wi-Fi network. Take a splash in the pool and grab a bite to eat from Chef Kennys Mississippi Region inspired menu in the Great Rivers Tap Grill and enjoy Happy Hour! Were proud to boast 16 taps including your local craft favorites.Take advantage of one of our many value packages such as the Hit the Trails Package, Bowling Fun with Airport Plaza Bowl or the Grafton Winery Package for a fun getaway!Your stay at the Best Western Premier Alton-St. Louis Area Hotel is sure to be more comfortable, more productive and more enjoyable.