Ibis Amman Reviews

Response from Property: Dear Guest,Thank you very much for your wonderful review and recommendation of ibis Amman.We are delighted to hear that you had a pleasant stay and enjoyed the clean and comfortable room, our excellent location, and the friendly and helpful service provided by our team. It is great to know that you found the hotel convenient, with Amman Mall and many services nearby.Your kind feedback is highly appreciated and will be shared with our team. We look forward to welcoming you back to ibis Amman for another enjoyable stay.Kind RegardsLama’ AlmasarwahRooms Division Manager

Response from Property: Dear Valued Guest, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations and that you consider it one of your worst experiences. We understand how disappointing this must have been, especially when you had limited options for your stay.Regarding your refund request, we regret that we were unable to accommodate it based on the reservation’s terms and conditions. However, we are sorry that this added to your disappointment.Please accept our sincere apologies, and we appreciate your feedback as it helps us identify areas where we need to improve our service and guest experience.Kind RegardsLama’ AlmasarwahRooms Division Manager

Response from Property: Thank you for sharing your experience with us. While we’re glad you found the room spacious, we sincerely apologize for the issues you encountered with the cleanliness of the blankets and bedding. This is far below our standards, and we truly appreciate you bringing it to our attention.We have addressed your comments with our housekeeping team to ensure this does not happen again. We hope to have the chance to welcome you back and offer you a much improved and comfortable stay.

Response from Property: Dear Valued Guest, Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community.Kind RegardsLama’ AlmasarwahRooms Division Manager

Response from Property: Dear Valued Guest, Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community.Kind RegardsLama’ AlmasarwahRooms Division Manager

Response from Property: Dear Valued Guest, Thank you so much for taking the time out to write us about your beautiful experience on your recent stay.Thank you truly for giving us the opportunity to serve you and for highlighting the lovely things we pride ourselves in and are known for.May we have the pleasure in seeing you again, and thank you once again for recommending us positively to the online community.Kind RegardsLama’ AlmasarwahRooms Division Manager

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback. We are sorry that several aspects of your stay did not meet your expectations.We understand your comments regarding the hotel's condition, the limited breakfast selection, and the lighting in the room. Your feedback is valuable, and we will share these points with the relevant teams as part of our ongoing efforts to improve the guest experience.Regarding the breakfast, we sincerely apologize for the inconvenience and confusion. We understand your frustration, especially as breakfast was already included in your Trip.com reservation. The matter should have been verified and resolved directly by our team without requiring you to contact Trip.com yourself. While our reception colleague tried to assist by offering breakfast at no charge, we fully understand that this was not the correct way to handle the situation.We appreciate your patience and feedback, and we hope to have the opportunity to provide you with a smoother and more enjoyable experience on a future stay.Kind RegardsLama’ AlmasarwahRooms Division Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We are pleased to know that you found the hotel clean, simple, and suitable for your stay. We also appreciate your comment regarding the furniture, and we are continuously working on improvements and refurbishment to enhance our guests’ comfort.We hope to welcome you again and provide you with an even better experience.Kind RegardsLama’ AlmasarwahRooms Division Manager

Response from Property: Dear Valued Guest,Thank you for sharing your detailed feedback with us. We sincerely apologize that your stay did not meet your expectations.We are sorry to hear about the cleanliness of the room, the room facilities, and the condition of the bathroom. We also regret that the room did not meet your expectations regarding the city view and that the bedding arrangement was not properly prepared according to your reservation.We are particularly concerned about your comments regarding the Wi-Fi issue and the attitude of our team. We always expect our staff to be professional, helpful, and respectful when assisting our guests. We also apologize for the inconvenience caused by the security procedures at the hotel entrance.Regarding the telephone call and the knocking on your door late in the morning, we fully understand your concern regarding privacy and apologize for the disturbance. We will review this matter with the concerned team to ensure that appropriate procedures are followed.Your comments have been shared with the relevant departments for further review and corrective action. We truly regret that we did not provide you with the comfortable and welcoming experience you expected, and we hope to have the opportunity to serve you better in the future.Kind RegardsLama’ AlmasarwahRooms Division Manager

Response from Property: Dear Guest, After greetings, we thank you for taking the time to tell us about your experience at our Ibis Amman Hotel. We regret that your experience did not meet your expectations. However, we would like to inform you that we strive to provide exceptional service to every guest, and therefore your feedback is very important to us. We would like to inform you that we are taking all appropriate measures to address problems, and even try to prevent them before they occur. We appreciate your concern and ask for your permission to give us another opportunity to provide you with better service in the near future. Sincerely, Maa Al-Masarwa, Rooms Division Manager

Response from Property: ضيفنا العزيز بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق ايبيس عمان لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى في فندقكم مع خالص الشكر و التقدير لماء المصاروة مدير إدارة الغرف

Response from Property: Dear Valued Guest,Thank you so much for taking the time to write us a feedback about your recent stay at Ibis Amman.Please rest assured that we take feedback very seriously, and continuously look into the areas of possible Improvement.May we have the pleasure to welcome you again at Ibis Amman to exceed your expectations in your future visits.Kind RegardsLama’ AlmasarwahRooms Division Manager

Response from Property: Dear Valued Guest, Thank you for sharing your feedback. We’re glad you enjoyed our great location, friendly team, and the bar. We’re sorry to hear that some amenities and the breakfast didn’t meet expectations. We’re reviewing these areas closely to ensure better quality and comfort for our guests. We appreciate your comments and hope to welcome you back for an improved experience.Kind RegardsLama’ AlmasarwahRooms Division Manager

Response from Property: Dear Valued Guest, Thank you for your wonderful review and for choosing ibis Amman.We are delighted to know that you found our hotel very clean and enjoyed our convenient location with the nearby cafés and restaurants. It is especially rewarding to hear that you liked the fresh fragrance of our rooms, as we pay close attention to creating a welcoming and comfortable atmosphere for our guests.We truly appreciate your kind feedback and look forward to welcoming you back for another pleasant stay in the near future.Kind RegardsLama’ AlmasarwahRooms Division Manager