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5 star

Hotel Okura Amsterdam – the Leading Hotels of the World
4.3/570 Reviews

Hotel Okura Amsterdam – the Leading Hotels of the World

Amsterdam Oud Zuid Amsterdam|1.03km from Heineken Experience
We decided to splurge on this 5 star hotel for a long anticipated family reunion. Unfortunately the experience was marred by a series of disappointments caused by utterly incompetent hotel staff. When I called ahead on the day of our arrival to request an early check-in the hotel rep. sternly informed me that I would have to pay a 120 Euro charge for the privilege! We are experienced travelers and never have we encountered such a demand. We took our chances regardless and decided to show up 2 hours early. Sure enough, our room was already ready and we were allowed to occupy it at no extra charge. Things really started to go south when a limousine that I had arranged for separate airport pickup of my daughter’s family through the concierge showed up at the airport unequipped with a baby car seat. I had expressly requested this when I booked the service. This was also specified in the booking confirmation sent by email to me by the concierge. The reaction I later got when I complained to the concierge was that I was not charged extra for the baby seat - as if this was the main issue! Furthermore, this was the first time that I was informed of such a charge, as no mention of this had been made in the email confirmation of the limo reservation which I originally received from the concierge. More importantly, what is more concerning is the utter indifference he showed for the safety of a guest’s infant grandchild. All that concerned him was the money angle to the failure. Things soon got worse. When we checked into our room we lifted the bed cover to discover several hairs and multiple red and yellow stains. Unbelievably, the chambermaid had neglected to change the bedsheets. This, in a 5 star hotel! After we called reception, staff was quickly sent to our room to change them. We never heard further from management about this. We later had dinner at Serre restaurant onsite and left the place hungry. The chef seems to focus on presentation and less on the reasonableness of the portions. My wife had a fish main course which was equivalent to 3 forkfuls. The minuscule dessert was pretty to look at but was grossly inadequate even for one person. The restaurant style is a throwback to the old Nouvelle Cuisine school. For the icing on the cake: a voucher for a round of drinks on the house at the rooftop bar that the guest services manager had kindly given me was bungled by the bar staff. When I arrived home I discovered a mysterious charge of 66 Euros by the Twenty-Third Floor Bar. The bar staff set new standards of incompetence in taking my voucher and charging me anyway.I had to call the hotel for credit but I am losing money anyway from the spread in exchange rates used by credit card companies. To be fair, the Superior View room was extremely spacious and comfortable with a magnificent view. The large pool and ample spa facilities were enjoyable and a significant convenience . Also the reception desk personnel were very professional and welco

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Top rated hotels in Amsterdam

Searching for hotels near Heineken Experience? Compare room rates and reviews to find your ideal stay.
The Arcade Hotel Amsterdam
3.9/559 Reviews
Amsterdam Oud Zuid
Gaming-themed hotel, very nice and located in a great neighborhood, close to the city center and with many restaurants and bars nearby. The staff is super nice and ready to help and give advice to their guests. Advise!
Hotel V Frederiksplein
4/5106 Reviews
We stayed in one of the basement rooms during our recent trip. The hotel made it clear when we booked that it wasn't a huge room, but we found it perfect for what we needed. The hotel is clean and well kept, and the lobby area is lovely. The location was great, there is a tram stop right outside, the heineken museum is only about a 10 minute walk away, and its about a 20 minute walk into the main area, with lots of nice little cafes and shops on the way. The staff were also really friendly, and kindly gave us a complimentary drink as it was my Husband's birthday during our stay - Much appreciated!
Blossoms City Hotel
3.4/585 Reviews
Amsterdam Oud Zuid
Accommodation right across the street from Heineken. Location is good. The city museum and the Van Gogh museum are close, so it's easy to walk around. It's far from the train station, but you can get there in 10 minutes by subway. The accommodation is definitely old and has some old parts, but considering the price, it is satisfactory. I used a small single room, but the bedding was dirty, the bed lights were not on, and I could hear the hallway sound well, so I knocked on the next room and knew it was my room. However, the view outside the window was good, the bathroom was clean, and above all, the advantage of being able to use a room alone at the price of a shared dormitory accommodation. There is also a vending machine on the first floor, and you can use a microwave. Luggage storage before and after check-in. Although it is a closet, it is not a locked space, so you cannot leave valuables in it. And the biggest advantage is having a cat. It's a complete doggie, so if you pet it, it will lie flat on its back. I want to go see the cat again.
Aston City Hotel
2.7/5106 Reviews
Amsterdam Oud Zuid
It is close to the city center, and the isolation is a brewery. There are many restaurants nearby, but you must pay attention to the check in line, because it is not the same  building, and it is necessary to walk through several . Entering the room is really super thin, at a glance, 4000-5000 has 4 nights, the price is considered to be the system, but it is not lost, but I will not book the room next time I go to AMS, because it is really fine.
Hotel Kap City Centre
3.5/527 Reviews
The price/performance ratio of this hotel is very high. It is very good to go to the train station at this price. When I go to the railway station, I will pass many landscapes. The stairs are steep and you have to be careful. Since the room has no windows, there is a little smell from the toilet.
Hotel Nicolaas Witsen
4.3/527 Reviews
The hotel is not far from the city, the exterior buildings of the hotel are very new, and the environment in the store is very warm. This store is newly renovated, renovated in 2023, no taste. The hotel room is small in size, but the design is very reasonable, although the sparrow is small and complete. Whether it is the power supply at the bedside, the storage space is not omitted due to the area problem. The bathroom is also separated from wet and dry, the bathtub is also very clean, and it is quiet to sleep at night. The breakfast the next day made me very satisfied, in addition to the bread, ham, eggs, vegetables, coffee I took. The clerk also has intimate cheese scrambled eggs, which also have onions and hams, which are very delicious and must be praised. Very cost-effective hotel, recommended.

Frequently Asked Questions

Amsterdam Travel Guide

Planning a trip to Amsterdam? Book your hotel on Trip.com for an amazing travel experience. Amsterdam is a city with tons of tourist attractions. You'll never want to leave! While traveling to Netherlands, Amsterdam is one of the most popular destinations.

Every day, travelers worldwide arrive at Amsterdam Airport Schiphol to start their vacations and business trips in Amsterdam. Besides flying, taking a train to Amsterdam Centraal Station is one of the other major methods of transportation.

There are 664 hotels in Amsterdam on Trip.com, including luxury, boutique, and budget hotels. As a popular tourist city, Amsterdam has many renowned chain hotels. If the comfort level of your trip is important, there are many choices in Amsterdam, such as hotels under the Ramada brand. Ramada is the top choice of many travelers in Amsterdam. A popular hotel in Amsterdam, Mövenpick Hotel Amsterdam City Centre is also one of the highest rated. If you're still unsure, Trip.com recommends Hotel Casa Amsterdam.

There are quite a few famous attractions in downtown Amsterdam, such as Amsterdam Museum, Dam Square, Canals of Amsterdam. For short trips in Amsterdam, Amsterdam ArenA, Ziggo Dome, Keukenhof are all good options. You can also visit top-rated attractions like Red Light District, Amsterdam Central Station, Amsterdam RAI. Commercial areas like Noordermarkt, Singel Bloemenmarkt, de Bijenkorf(Dam Square) are ideal places to buy souvenirs.

Average Temperature

• January to March: 5.75°C during the day, 2.78°C at night

• April to June: 14.62°C during the day, 10.12°C at night

• July to September: 18.59°C during the day, 13.84°C at night

• October to December: 8.75°C during the day, 5.85°C at night

Average seasonal Rainfall

• Spring: 59.27 cm

• Summer: 54.17 cm

• Autumn: 81.6 cm

• Winter: 84.37 cm

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