DoubleTree by Hilton Amsterdam Centraal Station

This hotel is excellent. I was given a spacious room on the sixth floor with a lake view, which seemed to be an accessible room, but it was very large.

The hotel's location near Central Station was great, and check-in and check-out were very quick. The hotel was largely clean, though some of the furniture could use an update. A deposit of 350 euros was requested and promptly refunded immediately after check-out.

I booked this hotel for the view, and dinner was included. Before checking in, I saw some negative reviews, so I double-checked the dinner arrangements and confirmed that the city tax was included. At dinner, I also repeatedly asked which dishes I could order. Later, I asked Trip.com customer service, and they said three courses and one drink were included. However, the server on-site said only two courses and a drink were included (and only certain items were available). The next day at checkout, we were told we had to pay 11 euros for lemonade, even though we had confirmed with the server during dinner that lemonade was included. After paying, I contacted the hotel through Trip.com, and they claimed we had re-ordered drinks at 11 PM, which we absolutely did not. I asked for CCTV evidence, and then the hotel changed their story, saying drinks were not included in dinner. What exactly is their charging standard? For a hotel over 3000 RMB a night, I didn't see the expected service or integrity. Can they just make up charges and even accuse us of re-ordering to get a discount? It's truly frustrating.

The location is right next to the train station, so the area can be a bit chaotic. We were startled when a group of Eastern Europeans got into the elevator with us right after we checked in. The management here is nowhere near as good as what you'd find at a DoubleTree in Southeast Asia.

The environment and facilities are excellent. The only downside is that they don't clean the room daily; you have to ask them repeatedly to get it cleaned.

The hotel's location is excellent, right next to the Central Station, making travel very convenient. You can easily walk to the old town. The staff are all very friendly and polite. The room was clean and tidy, with comfortable bedding, and the view from the room was also nice. The breakfast had a great variety, and the dining environment was pleasant. The bar on the 11th-floor rooftop offers stunning views and is the perfect spot to watch the sunset.

The hotel is next to the train station, so it can be quite noisy, but the location is super convenient for transportation. You can walk to the city center and the surrounding train stations are also easily accessible. The cleanliness was decent. The facilities are pretty basic, so don't expect anything too fancy.