Guest User
December 28, 2023
We booked three nights and the room was NEVER cleaned - not even once! On arrival the receptionist told us that if we “require” cleaning please hang the tag outside our room. The next day we did as what she told us, but when we were back apparently no cleaning was done (and no new towels provided). We called the reception and were told that since we hung the tag in the morning, it was an indication of “no cleaning required”. We checked the tag itself and it says “go greener - is cleaning everyday really necessary?”, which I understand means no cleaning required if we hang the tag. Ok the next day we didn’t hang the tag, but again no cleaning was done. We called the reception again and I was told that I would need to hang the tag to require cleaning everyday. So basically during our stay for three nights, no cleaning was done at all. We had to request for new towels and sheets and no one collected the trash. Since what different receptionists told us contradictory information, there must be something wrong with the staff training as to cleaning procedures.