First of all the property charged a $15 parking fee which was never mentioned on *******. The only additional fee that we were supposed to pay were the resort fees. When I mentioned this to the unfriendly attendant, she mentioned that this is a problem with the third party "*******".
Second, the lobby had us sign a paper stating that they will only clean the room every 3 days ! This was also not mentioned on *******. After 3 days with 4 people in the room they room became a mess. Why would they get paid full fees and clean every 3 days?
Third, they state breakfast included. However there is no breakfast area. you can pick up a paper bag that has an unhealthy Danish and a granola bar. Or you get a voucher for only two people at Denny's. Since it only covered two people we got charged $40 for the two kids at Denny's.
The walls are paper thin. If you are unlucky to get a noisy family next to you, you won't be able to sleep,
Overall, Best Western has taken a turn for the worse. I give this Best Western a one star rating for the experience and for hiding information on payments and cleaning. It does not deserve to be called a resort to also charge resort fees. I will never stay at this location again. and BTW, we noticed that the parking was always more than half empty while other hotels were fully booked, which means people are catching up with the bad reviews.