Hotels in Anchorage with Swimming Pools

We have stayed here 3 times in the last 5 years. It was great 5 years ago, but the last two years in a row they have given our room away. We live in Seattle and flew up for our 30th anniversary on Valentine's Day. I booked a specific junior suite 7 MONTHS in advance and called 2 days before we arrived to assure we still had that room. I was told we did. When I booked it with manager Brian Mercereau, he assured me we would have that room. He called me back and said the room was occupied and it ”was out of his hands”, but to ask for him when we got in from our flight. He assured me he would be there. When we checked in, he had left for the day. To make a long story short, we ended up on the 8th floor - we were supposed to have been on the 18th floor when I booked. Five days later we started smelling paint coming in through the vents. I called downstairs to be told they were painting on the 2 floors above us and all rooms there were being painted. So we had to move AGAIN to get away from the smell. We were there for 8 days and spent over $2100. When we checked out, an older man with glasses didn't even ask how our stay was, never said thank you, just handed us our bill receipt and said ”there ya go.” The bottom line is you aren't valued as a guest at the Hotel Captain Cook - even return guests. You are just a number and they couldn't care less. Everyone else is wonderful in the hotel from the valet attendants, bellhops, restaurant workers, etc. But their front desk really needs work. Most of the time they are cold and aloof. They don't care about their guests in the long run.

I am a Diamond Member with Hilton Honors and try to stay at Hiltons for all my travels. I am surprised this hotel carries the Hilton name. It is NOT on brand. 1. I called the hotel 3 times. First two times I was on hold for over 7mins each time, finally the 3rd time they said, ”Can I place you on hold” I said ”No, I can not hold”. I talked to Patrick and I indicated from reviews that I would like to have an odd room number because of the train and I needed a refrigerator. He said he would make a note of it. When I arrived at 2:15am, no note, no nothing. Very dissappoined. 2. There was no refrigerator and I was put on a waitlist. Two days and nothing. 3. Room was dirty. Housekeeping left blue gloves and wipes on the floor. I was thankful that I carry my own Lysol wipes and cleaned entire room. (I had to change rooms and both were this way) 4. I had an ”even” number room so I heard the train all hours of day and night. Even though I had ear plugs, you still hear the train. 5. Outlet in bathroom did not work. Had to blow dry hair next to bed. 6. At 4:30am, I had to ask housekeeping or Hilton employees to please be quiet because people are trying to sleep. This hotel is awful. Needs attention. Also, no acknowledgment from front desk regarding my Diamond Status. A simple ”Thank you” goes a long way.

We rented a 2-room suite for family travel as our landing spot each day after our adventures. The master bedroom does not have its own private bathroom. The 2nd bedroom with 2 Queen beds has its own bathroom. The HVAC system in our particular room only had 1 temperature sensor for the entire suite which was located in the 2nd bedroom. This was an issue with comfort at times. The walls and floors are extremely thin as we could hear other guest room conversations from adjacent rooms and rooms above ours as well as toilet usage and even curtains being opened in the morning. There was extremely loud shouting from the street as two homeless gents were fighting with each other for hours in the middle of the night - that was not a one-time occurrence. There is also significant noise due to road traffic from both Benson Blvd and Seward Highway - that didn't bother us too much but it may bother people that are not used to it. There was significant parking and the location is extremely close to Seward Highway which made our travels very convenient. The staff was extremely friendly and helpful and the hotel was reasonably clean. The hotel had a very nice breakfast with standard buffet items like eggs, bacon, bagels, biscuits and gravy, cereals, and a pancake station. They also include made-to-order items like omelets. Overall our stay was very pleasant.

The hotel is all-suite, the one with the kitchen, the kitchen utensils and the refrigerator are all microwave ovens, but they can't be fired enough. There is 24-hour coffee tea and hot water in the lobby, which is very good. The gym is professional, the swimming pool is slightly smaller, the parking lot is large, the parking is free, and the overall is very good. Our room was facing the street, a bit noisy. The biggest problem is that there are planes passing in the morning and evening, and the sound is very loud. However, the city of Anchorage is too close to the airport, which is a problem for the entire Anchorage hotel.

With a stay at Staybridge Suites Anchorage, an IHG Hotel, you'll be centrally located in Anchorage, within a 10-minute drive of Port of Anchorage and Z.J. Loussac Library - Main Branch. This hotel is 0.6 mi (0.9 km) from Wells Fargo Alaska Heritage Library and Museum and 1.1 mi (1.7 km) from Chester Creek Greenbelt Park.Take advantage of recreation opportunities including an indoor pool and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a picnic area.Grab a bite from the grocery/convenience store serving guests of Staybridge Suites Anchorage, an IHG Hotel. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.Make yourself at home in one of the 154 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 42-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

Perfectly fine location and hotel, with pleasant rooms and attentive staff. Breakfast is better than many competitors and the hotel furnishings and vibe are upscale. Not quite as nice in my experience as the Hyatt House just down the block. If they were equally priced, I would choose the Hyatt House for its bigger rooms, better layout and smaller property. There is a very nice restaurant across the street (Bear Paw), as well as a Starbucks. The airport is 10 minutes away, as is downtown. Rooms are good, just not very big. All needed amenities are present, including a shuttle.

We had a lovely visit to this Marriott property. The facility is in great shape. The lobby, pool, and room are all well maintained and welcoming. We had the pleasure of being checked in by Sarper and from that moment on, we felt welcomed and appreciated. When I come back to Anchorage, I will certainly stay here again.

The worst hotel experience we ever have had. We are a party of 8 with 3 kids. Arriving at 11 pm were told by the front desk that they only had one room for us because the hotel is overbooked. We booked two rooms. The front desk told us she would send us to Hilton and Hilton will have two rooms for us. I doubled checked with her if Hilton would have rooms and answer was yes. This is where the nightmare started. We moved to Hilton around midnight and the front desk said not a single room available and there was nothing they can do. We had to come back to Hampton and hoped to settle the kids down in the room which was available. But when we were back, the only room was gone and there was no room at all. When we questioned her about sending us to Hilton, she said she assumed they would have room for us. She assumed, did not even bother to check or make a call and sent us over. I checked online, and found out there was no single room available in this area from the Hilton chain. How would she make an assumption so easily and made us going back and forth in the mid nights and lost the only available room. We have a 6 year olds who became really grumpy and whiny. The trip started to get ruined at the moment. After talking to the front desk and she talking to her manage eventually at around 2:40am we had our first room. It had a single bed and a sofa bed, rather than the two queen beds booked. The hotel is under extensive renovation. A fire drill woke us up at 6:30am. What else could you encounter? Unlike the other review complaint about 'you will have to be shuttled to another hotel for complimentary breakfast options.', this option is not an option anymore. We stayed two nights there, and for the second one we asked if they have a room with two beds, the front desk(another lady) said no, and announced that their system could have a glitch and they are overbooked. No apologies or empathy. I might be over reading, but the tone sounded like we were the lucky one who bumped into this glitch and should blame ourselves for being that odds. We did not say anything back and left the hotel after two nights stay. They charged us full price for the two night, it indeed shows they didn't feel bad about the situation at all and it's ourselves to blame for the terrible experience. If you dare yourself and/or your family in a similar situation for a trip in Alaska, I would recommend this hotel, otherwise please stay away.

As I reflect on my 3 week trip around Alaska I can't help but realize this was the worst of my experiences, and I stayed at a super 8. The room was musty and in dire need of a DEEP clean. the mattress was indented and old. I left this property with a rash on my neck and face. I brought this to their attention and was simply told ”sorry” and also that there were no bed bugs found in my room. I beg to differ, it took me over a week to recover. This was just the beginning unfortunately. The staff is obviously not happy and not treated well. The overall energy is very stiff and uptight. Restaurants were closed and understaffed, no bartender during the day to make drinks. I went off property for dinner and found great food elsewhere. Overall, its outdated and not worth the price of the room or food. I will say that the spa is so amazing and worth going to and worth the price. Go there and stay someone else in town!

I usually have a peaceful, enjoyable stay when I stay here, but this time is wasn’t so peaceful. There was a kids birthday party or something going on where there were a lot of rambunctious kids running up and down the hallway, making all this noise during my stay. Not enjoyable at all.