Top Hotels in Anchorage with Spas

We have stayed here 3 times in the last 5 years. It was great 5 years ago, but the last two years in a row they have given our room away. We live in Seattle and flew up for our 30th anniversary on Valentine's Day. I booked a specific junior suite 7 MONTHS in advance and called 2 days before we arrived to assure we still had that room. I was told we did. When I booked it with manager Brian Mercereau, he assured me we would have that room. He called me back and said the room was occupied and it ”was out of his hands”, but to ask for him when we got in from our flight. He assured me he would be there. When we checked in, he had left for the day. To make a long story short, we ended up on the 8th floor - we were supposed to have been on the 18th floor when I booked. Five days later we started smelling paint coming in through the vents. I called downstairs to be told they were painting on the 2 floors above us and all rooms there were being painted. So we had to move AGAIN to get away from the smell. We were there for 8 days and spent over $2100. When we checked out, an older man with glasses didn't even ask how our stay was, never said thank you, just handed us our bill receipt and said ”there ya go.” The bottom line is you aren't valued as a guest at the Hotel Captain Cook - even return guests. You are just a number and they couldn't care less. Everyone else is wonderful in the hotel from the valet attendants, bellhops, restaurant workers, etc. But their front desk really needs work. Most of the time they are cold and aloof. They don't care about their guests in the long run.

The worst hotel experience we ever have had. We are a party of 8 with 3 kids. Arriving at 11 pm were told by the front desk that they only had one room for us because the hotel is overbooked. We booked two rooms. The front desk told us she would send us to Hilton and Hilton will have two rooms for us. I doubled checked with her if Hilton would have rooms and answer was yes. This is where the nightmare started. We moved to Hilton around midnight and the front desk said not a single room available and there was nothing they can do. We had to come back to Hampton and hoped to settle the kids down in the room which was available. But when we were back, the only room was gone and there was no room at all. When we questioned her about sending us to Hilton, she said she assumed they would have room for us. She assumed, did not even bother to check or make a call and sent us over. I checked online, and found out there was no single room available in this area from the Hilton chain. How would she make an assumption so easily and made us going back and forth in the mid nights and lost the only available room. We have a 6 year olds who became really grumpy and whiny. The trip started to get ruined at the moment. After talking to the front desk and she talking to her manage eventually at around 2:40am we had our first room. It had a single bed and a sofa bed, rather than the two queen beds booked. The hotel is under extensive renovation. A fire drill woke us up at 6:30am. What else could you encounter? Unlike the other review complaint about 'you will have to be shuttled to another hotel for complimentary breakfast options.', this option is not an option anymore. We stayed two nights there, and for the second one we asked if they have a room with two beds, the front desk(another lady) said no, and announced that their system could have a glitch and they are overbooked. No apologies or empathy. I might be over reading, but the tone sounded like we were the lucky one who bumped into this glitch and should blame ourselves for being that odds. We did not say anything back and left the hotel after two nights stay. They charged us full price for the two night, it indeed shows they didn't feel bad about the situation at all and it's ourselves to blame for the terrible experience. If you dare yourself and/or your family in a similar situation for a trip in Alaska, I would recommend this hotel, otherwise please stay away.

As I reflect on my 3 week trip around Alaska I can't help but realize this was the worst of my experiences, and I stayed at a super 8. The room was musty and in dire need of a DEEP clean. the mattress was indented and old. I left this property with a rash on my neck and face. I brought this to their attention and was simply told ”sorry” and also that there were no bed bugs found in my room. I beg to differ, it took me over a week to recover. This was just the beginning unfortunately. The staff is obviously not happy and not treated well. The overall energy is very stiff and uptight. Restaurants were closed and understaffed, no bartender during the day to make drinks. I went off property for dinner and found great food elsewhere. Overall, its outdated and not worth the price of the room or food. I will say that the spa is so amazing and worth going to and worth the price. Go there and stay someone else in town!