Andover

Expensive but very dated hotel, check in staff were unmotivated, no greeting, minimal interaction, one of them were doing her make up at the desk, it seemed very unprofessional. Room size was acceptable, we requested twin beds and didn’t realise the second bed was a pullout couch converted, and it was uncomfortable. Pillows and blankets had a funky smell.. if not because we had to stay in the area, we would not chose this place.

Pulling up to the hotel I was a little concerned. Having lived in the Andover area previously I was fully aware of the location, however it doesn't look like its had any TLC to the outside since it was built. My concerns however were gone the minute we walked in and were greeted by the smiles and friendliness of the reception staff. Our room was also a pleasant surprise. I had forgotten that we had booked a Premier Plus room and the room was great. Overall, great location for travelling, great facilities, but the outside needs to be looked at as it gives a false impression

I stopped off on my way home to Essex Devoin having stayed there for 2 nights in the Mecure Hotel in Exeter. See my report about the Mecure. I stay a lot in Premier Inns for business all over the Country. As usual friendly staff booked me in and out. The staff in the restraunt also very friendly and helpful. Room very clean with the usual very comfortable bed and the large TV. The meal deal is very good value with plenty of choice for breakfast. So not that difficcult to run a hotel that well maintained, in good decorative condition, friendly helfull staff, clean with good faciliities, good food and free parking at a reasonable price. Well done to the team at Andover. It would be instructive for the owners and senior management of the Mecure Exeter to spend a night at Premier Inn Andover as a master class in how to run a hotel!