Atour Hotel on Bianhe Middle Road, Suning Plaza, Suzhou.

The mattresses and pillows at Atour are incredibly comfortable! Whenever I travel, Atour is always my top choice. The location is right in the center of Suzhou, making shopping super convenient, and the price is affordable. I'm definitely planning to stay there again on my next trip.

The room was really nice and clean, and the soundproofing was pretty good. The front desk staff, especially the hot pot lady (xiaohuoguo xiaojie), was very enthusiastic and made excellent arrangements. Visitors are checked, ensuring security. The laundry service was convenient, and the gym was comfortable. The breakfast spread was a bit weaker. Overall, the experience was great, and I would definitely stay here again if I'm on a business trip.

The room was leaking, and my child's clothes got wet, making for a terrible experience. That was over, but then they made us buy an Atour paid membership. After purchasing the membership, we couldn't use it at other stores the next day; it only worked on the mini-program. When we contacted the front desk, they didn't give us a proper answer and their attitude was poor.

The hotel room was clean and hygienic, and the front desk staff were very friendly and welcoming. Late-night snacks were provided, and the surrounding area was convenient for dining and transportation. I would definitely stay here again next time!

The beds and pillows at Atour were great! The service was excellent. The check-in staff were very patient in answering my questions and offering suggestions. The room was very clean, and the check-out staff were also very kind, proactively asking if I needed bottled water and even giving me a small gift.

A fantastic experience. From check-in to check-out, the staff at the front desk were incredibly patient and welcoming. Despite the large number of guests, their service remained impeccable. Hope they can maintain this level of service!

The front desk staff were very problematic. They initially offered the best price of 280 RMB if I paid offline, but when I mentioned it was only 277 RMB online, they immediately insisted I pay 270 RMB offline. I asked if I could have some porridge (I arrived at 11 PM, just after the late-night snack service ended), but they refused, saying it was past their usual time and they were out of late-night snacks. I was too lazy to argue and insisted on booking through Ctrip for 277 RMB. Given this hotel, do I care about 7 RMB? Then, seeing I was upset, the front desk immediately said they'd have the kitchen heat up some milk and bread for me. I absolutely despise restaurants that treat customers differently based on their perceived value. This chameleon-like change in pricing and service is a disgrace to the Atour brand.

The front desk and parking attendant are very welcoming~~ The hotel is well-equipped and the omelettes for breakfast are delicious (๑ᵔ⤙ᵔ๑)