Having traveled to so many places and stayed in so many hotels, this is the worst I've ever encountered.
1. The hotel indicated it had charging stations, but when we arrived at 11 PM, we were told there were no charging stations available due to ongoing renovations. This forced us to search for charging stations nearby in the middle of the night, wasting a lot of time charging, parking, and traveling back and forth.
2. The hotel's soundproofing was extremely poor. We could hear loud talking next door as soon as we entered the room. I recorded a video, but I won't post it in the comments to avoid causing offense. In the morning, we could clearly hear conversations in the hallway. I don't know if those who say the hotel has good soundproofing are just giving positive reviews because of supposedly upgraded rooms. After hearing the police, we asked to change rooms. My husband went to charge the car, and I was alone with my three-year-old child, a suitcase, and three pieces of carry-on luggage. The front desk told us to take all our belongings down to the front desk to handle it. However, at my insistence, a staff member eventually helped us with our belongings and returned our room key. The front desk staff also apologized that evening for the charging station issue.
3. The service and management were extremely poor. (1) We didn't fall asleep until after 2 AM, and the landline rang suddenly at 8:30 AM. The hotel said it was because we had booked a wake-up service. In reality, we hadn't booked one, and it was objectively impossible to book one, as we had a three-year-old child with us and hadn't gone to sleep until after 2 AM; it was impossible for us to book such a service.
(2) Due to the above issues, we complained to the platform, but the hotel refused to provide any compensation or reimbursement, showing no remorse whatsoever. Their attitude was unacceptable.
Furthermore, the hotel probably felt that upgrading us to a room with a window was a favor, and we should be grateful and not complain. Leaving aside the fact that it was only a price difference of about thirty yuan, which we didn't care about, I told the staff from the beginning that we didn't need a window; a windowless room would be better for resting because it's darker. Sure enough, the curtains in the room with the window didn't block out the light. I tried my best to close the curtains, but it was still very bright; you can see the details in the pictures. The bathroom window was also unobstructed and let in light. I was woken up by the bright light around 6 or 7 a.m., and just as I was about to fall back asleep around 8 a.m., I received a strange wake-up call from the hotel.
The hotel wasn't expensive, around 130 yuan, but during the May Day holiday in Suzhou, hotels under 100 yuan are everywhere, and slightly better ones are around 150 yuan. This one cost over 100 yuan, plus a 200 yuan deposit. The room was filled with wine bottles and other similar items; I don't know if that was the intention. The soundproofing was poor, making it unsuitable for families or business travelers. I was just driving through and wanted to find a hotel for a good night's rest and to charge my car, but I couldn't charge it, couldn't rest properly, and ended up feeling very frustrated. It's truly unbelievable that this hotel seems to have all the unpleasant things you could expect to encounter while staying there.
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