🚨Anji Vanavana Sky Hostel | Nighttime Harassment and Intimidation, ***-Style Owner Treats Guests Like Lambs!
【Avoid This Deal】: Anji Vanavana Sky Hostel (Xiaohangkeng)
1️⃣Is this a Hostel or a ***?!
The Incident: We booked two 270-degree Sky Box rooms at Vanavana Sky Hostel through Ctrip for a total of 1900 yuan.
Around 10 PM on April 30th, we arrived at the Xiaohangkeng Hostel with our elderly relatives and child (this village is mainly a camping base and is pet-friendly).
A young woman from the hostel showed us to our accommodation in the village.
Because we had a small Teddy dog, we were told there would be a 200 yuan pet cleaning fee.
She showed us a line on the last two pages of the Ctrip page mentioning a pet cleaning fee. We admitted we hadn't noticed, but we said the room rate was already significantly higher, and this hostel mainly advertises itself as pet-friendly through social media platforms like Douban/Xiaohongshu, without mentioning the cleaning fee at all; otherwise, we wouldn't have booked it.
We told the girl we'd discuss it again tomorrow, and ask the owner.
We'd stay for now and say we'd get back to her tomorrow.
After showering, the owner replied that the maximum charge was 150 yuan, and if we didn't pay, we were kicked out!
They told us to find another place in the middle of the night. When we asked about the room fee, the owner said it was already considered a stay and wouldn't be refunded.
What are you talking about?! Sorry, I definitely won't pay with this attitude. Why would I pay to suffer like this?! Being polite is one thing, but this attitude is unacceptable!
I was furious and refused to pay the cleaning fee. I felt like I'd been tricked by false advertising, using the "pet-friendly" label to rip people off? And so arrogantly! Who pays to be treated like this?!
He said he'd call 110 (the police) and they'd be there in 40 minutes to kick us out. He completely assumed we had nowhere to go in the middle of the night with elderly people and children, and that we were powerless against him! But we're not pushovers! People in Jiangsu, Zhejiang, and Shanghai may be easy to talk to, but they're not easily intimidated!
This is typical ***** logic. 2️⃣ The boss is awful. He bypassed the platform and bombarded us with private phone calls.
We initially communicated through a Ctrip virtual number. The boss said he could only call us for one minute, and asked us to give him the number.
I was thinking it was late, and we had elderly people and children with us, so I gave him the number to resolve the issue quickly. Starting around 11 AM, the boss kept calling my private number, completely disregarding the fact that our group included elderly people and children who were already asleep.
He made all sorts of threats and shouting, saying things like, "You've recorded this. If you don't pay, plenty of others will. If you don't pay, pack your things and leave."
Even Ctrip's official customer service was shocked after hearing the recording, saying, "This is outrageous!"
Honestly, even if there's a problem, why resort to this kind of attitude in the middle of the night?!
3️⃣ He used absurd excuses and acted out various scenarios. Is he trying to win an Oscar?
I asked him what the cleaning fee was mainly for. Does he only clean when there are no pets? The boss's excuse was that a customer had been bitten by ticks, and that he was still in the hospital.
I just want to ask: You charged a cleaning fee, and then your guests got bitten by ticks? Was your cleaning fee completely wasted?
Which family that can afford your nearly 1000 RMB guesthouse would have a pet so dirty it carries ticks?
The guesthouse is upstairs, and the village's big yellow dog roams freely downstairs. Your promotional videos even show village dogs wandering around. Why don't you charge the village dogs?!
Moreover, this is in Xiaohangkeng, Anji. The entire village is doing pet-friendly camping, and pet-friendly families are one of their core customer groups. Is this "pet-friendly" just a friendly way to fleece you?
During the May Day holiday, the price was already close to 1000 RMB per night. Adding to this premium, they're still trying to rip you off.
To put it bluntly, they're using the guise of pet-friendliness to rip off and intimidate customers.
I love Anji, but this place is ruining Anji's reputation.
As people from Jiangsu, Anji is a place we visit several times a year. We truly love this beautiful landscape. But this Vanavana Sky Hostel is just... ***.
We learned from local villagers that:
The owner isn't from Anji; the phone number I received was from Heilongjiang. It's one thing for an out-of-town owner to run off with the money, but please, don't come back and ruin this land! Stay away from this arrogant and shady guesthouse!
A few more issues: the so-called 270-degree "magic box" mountain view is just a village house; the pictures don't match the description. The breakfast was so meager it was heartbreaking.
Thanks to Ctrip; thankfully, we booked through their platform. That evening, their customer service actively helped us resolve the issue and protected us, acting as a mediator to prevent the owner from threatening us again. (Now, if the owner calls again, I have the confidence to refuse; otherwise, I don't know how far things would have escalated.)
Original TextTranslation provided by Google