Swandor Hotels & Resorts Topkapı Palace

An average hotel. We had to carry our luggage to and from our room ourselves, both at check-in and check-out. No one offered to help us. Even after complaining about it at check-in, we were told to call 5555 for assistance. So, at check-out, we called and waited 20 minutes, but no one came, so we ended up carrying three large suitcases down from the 4th floor ourselves again. The hotel's restaurant had good food. The pool and evening entertainment were nice. For sea lovers, I can say it's rocky and the bottom isn't clear.

Overall, it's good, but there were hardly any Asian guests, which felt a bit awkward.

This was my first all-inclusive experience, and it was enjoyable and comfortable with my two young children. I chose it based on Korean reviews, but it was half Russian and half Turkish guests... haha. I didn't see any Chinese or Japanese people. The kids' club, which runs from morning to night, was mostly attended by Russian children with Russian teachers. They did provide interpretation in English, so my kids participated well. I think not seeing many other Asians made us feel more at ease. Everyone was friendly, and the service was systematic. They responded and made improvements immediately when we made requests. The programs were diverse, and all the staff were proactive and energetic, which was great to see. The pool water quality was also well-maintained daily. However... glass cups are used on the sunbeds by the pool, and sometimes guests break them and don't clean them up properly. I saw several instances of broken glass during my 4-day stay. My child was swimming and touched the drain where people spit, getting cut. Suddenly, there was a lot of blood in the pool! It wasn't a deep cut, but seeing blood was startling. The infirmary was far, and I had to ask for directions multiple times to find it. Nevertheless, a kids' club teacher personally guided us, and my child received good treatment and was able to swim again starting the next day~ Just note that there aren't many Asian food options, and it might not suit everyone's palate. (We used ramen seasoning and gochujang.) Still, we ate well and heartily for our 3-night, 4-day stay~ And! They upgraded us to a family room because we had a child! Thanks to that, we rested comfortably.

This was my 5th stay at the hotel. It's a very fun and enjoyable place. The facilities for families with children are superb, and the pier is fantastic. Having at least 3 different entertainment options every night is amazing.

This hotel is super pristine, like stepping into the 13th century Ottoman Empire. It's clean and beautiful, and even though it's crowded, there's no noise. Lots of Europeans here. The food is superb, you can't try everything! High-quality international cuisine! The soft-serve ice cream is decent. Everything is unlimited. The grounds are amazing, and the water show is fantastic! The pools are great. We got an upgrade to a two-level room, and we had an amazing time with the kids. We want to come back! Thank you everyone! Guests from Kazakhstan.

Swandor Topkapi is a little slice of heaven on earth. Everything was meticulously taken care of. No request was too much trouble. Friendly staff, good food, and a fun kids' club. In summary, highly recommended for a relaxed and well-cared-for holiday.