Yinianzhijian123321
February 28, 2026
Following my previous review exposing this fraudulent hotel, here's another point: there's a mosque right next to the hotel, and the call to prayer starts promptly at 6 AM every morning, very loudly. If you're not an early riser, be warned! The owner is particularly unfriendly towards Chinese guests, so please avoid this place. All my reviews are completely truthful.
During the 2026 Chinese New Year, I traveled to Turkey with my mother and child. After checking online reviews (which might have been fabricated by her), I booked two rooms for two nights at this hotel in the old city. Antalya in winter is off-peak season, and her prices were normal. The 'front desk' was just a table, and the owner claimed someone would be there 24/7 for any issues. However, when we returned after dinner to rest, we found the toilet was broken, the showerhead holder was broken, the shower diverter was broken, and the bathroom doorknob was also broken. The room itself was tiny; once the suitcase was open, there was no space to walk. We went to the front desk, but no one was there. A man came out, took a look, and said there was nothing he could do until the next day. I contacted Ctrip customer service, and I must commend them for their quick response. They immediately called the hotel, but the same man answered. He told me to talk to the owner directly on the phone. The owner played dumb, claiming she couldn't understand me and that there were no empty rooms to switch to that night. Since it was very late and we were exhausted, I decided to try and sleep, only to find the smoke detector on the ceiling flashing a green light, which was incredibly bright and disruptive in the dark.
I endured until the next morning and confronted the owner. She was incredibly arrogant, shrugging and playing dumb. After I insisted, she offered to switch us to a 'suite,' which turned out to be a room on the ground floor directly facing the public restroom, with only one dark, tiny window. It was dark and smelly. I immediately refused. She then told me if I didn't like her hotel, I could leave, and she would only refund me for the second night, claiming that even though the facilities were undeniably broken for the first night, I had still used them. I didn't want to waste any more time with her, so I packed our bags and moved to another hotel with my mother and child. Finally, Ctrip provided some compensation, so kudos to Ctrip.
Original TextTranslation provided by Google