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The architecture of the hotel is particularly beautiful: very generous halls and sitting facilities give a feeling of space and luxury. Everything is obviously very new and corresponds to the newest technical standard. The bedrooms are also large and comfortable. Large working desk, light, wifi etc also provide easy possibilities to work in the room, if wished. For my taste there is only one negative point: apparently all rooms have only showers (no bathtub!!!). For people who love having a bath this is, of course, annoying. The situation is worsened by the fact that in hotels on the American continent there is not even a hand-held shower. I knew this detail from U.S. hotels, but I was hoping to find something better in Mexico, since in my opinion Mexico has more in common with Europe than the U.S.A. I am afraid I was wrong in this point. The staff was very, very friendly and helped in every way. The breakfast buffet had a large variety of foods and drinks, including - of course - typical Mexican dishes. The hotel has its own parking garage (no charge), which is locked during the night. It is possible to park the car directly or request valet parking, your choice. Toluca has an elevation of 2660 m (8060 ft). In March at night it can get cold. I was pleased to find out that the thermostat in the bedroom functioned also as a heater and provided a pleasant temperature. I hope I will have the occasion to go again to the Doubletree in Toluca.

This microtel is nasty, it stinks, and the rooms are not the ones that are pictured on the website, there’s no a/c no ice machine working, and the rooms are old outdated and musty. This is a scam once I got to the room I immediately returned to the front desk to get a refund and realized my receipt had non refundable stamped on it, the customer service was horrible. This place is not suitable for animals!!!!

Great location for a business trip to Toluca. Quiet rooms, easy access and security on site. I would stay again

The rooms are small and need updating. The service is good.

There are large-scale hotels, there are meeting room and gym, Although only 4 machines and dumbbells, but they are all enough, like no residents to use, on the first floor lift left hand secret door, you can use the lights, the space machine works very well, 6:00 to 23:00 available. The room is comfortable, very warm, the TV is large, the bathroom is large, although it is arranged in the tail room on the 2nd floor, it is connective room, the sound of the isolation room in the morning, but it is acceptable. I feel that I am generally arranged to live on the 2nd floor, because the lift system on the 2nd floor is 㩒 to colorless. The 5th floor is more elegant. The lobby is breakfast range and very open. The location of the hotel is super convenient, shopping and restaurants are all around, very dynamic cities. Staff English is not wrong, in Mexico, it is rare for hotel staff not more than 4 stars to communicate in English.

The property itself is nice and the rooms are comfortable. Most of the staff is very friendly and approachable. My real issue with this place is that they have a gym/pool area. It is locked for liability reasons because they had youth groups. My issue is that I had to call the front desk to open the gym pool area and it would take anywhere from 5 to 10 minutes after calling from my room. I’d have to walk to the front desk to remind them. The worst part is that they lock you in and you have to call to be let out and the other day, I waited half to 10 minutes to be let out. I complained about it and I was told it would be better but the same issue this morning. My concern is in case of an emergency, can’t get out. There’s no exit. My timing to the gym is very limited and it’s ridiculous that I would have to allocate extra time to go in and out. In addition, for lack of better words, it seems a bit ghetto that they don’t provide TV and AC remotes, blow dryers, or irons. You have to go to the front desk and leave an ID. This last time that I asked for a blow dryer I told the woman that I needed my ID so can she just make a note of it from my reservation, just seems ridiculous. I’ve never experienced that at another hotel. If the hotel has an issue with people stealing these items, they should have guests sign some thing that says if those items go missing there’s a charge. Lastly, it would be nice to have mini fridges and washer/dryer at the hotel.

I was very happy staying at this hotel, it was quiet, clean and the employees were wonderful. My gratitude goes to the person at the front desk Luis Morales. He is the one that picked up the phone before my arrival, he was friendly and caring of my needs and gave me a good feeling before I arrived to the location. The boss buy, cleaning lady and another front desk person-lady. They were are all smiles and easy going as they great me and during my departure. I will stay there again next time.

The room is good, I hope I can book it next time. There is a big shopping mall next to it. You can go to the hotel to cook when you buy food.