Holiday Apartments in Genting Highlands

Came here for the view and amenities and it did not disappoint. Plus point was the selection of food at the mall, responsive and helpful service staff, and the netflix/youtube premium subscription. We enjoyed ourselves and will come back. Some useful tips for families: - kids will love the many heated pools - washing and machine included in room with detergent powder - full set of cutlery and dishes, even a teapot included in room - ask for extra room card and towels - kids will have fun exploring the many playgrounds and its worth it to book the private pool/darts, golf simulator rooms - fantastic privacy to avoid the weekend crowd at ****** are

Hotel location was amazing, with bridge connecting to both genting skyworld and chin swee temple. The room was clean and has kitchen facilities, convenient access too with a new mall downstairs. Will definitely book this hotel again next time if visiting genting again :)

We had a bad experience as the management made a wrong arrangement of room placement and they shifted my things out without letting me know or asking my permission to another room which was also occupied. Even had to wait for few hours for the customer to come back to allow me to take my bag. Huge havoc due to management was not polite and did not ask for permission.

It was a pleasant 2nights stay. Before, we checked in, we need to contact them in order to get the check-in instructions. The instructions were very clear and good. The bed and pillows were comfortable. The apartment is very cozy. When we checked in, the place was clean, just that there was a smell at the toilet but they quickly took action. I'm happy that they have taken our request seriously and attended to it quickly. We can easily pass our time in the apartment as they have a smart TV and we able to watch many movies. However, not much eating places. Nearby, there's a 7-eleven, Hard Rock cafe, Yunnan restaurant - within walking distance. There are plenty of parking space and happy that it's free parking. If I plan to stay in Ion Delemen, I'll definitely choose this again.

Overall, the room was clean and comfortable, and the location was quite convenient. Although the theme park requires a bit of walking, there is a nearby mall with many restaurants and dining options, which was very convenient. However, the customer service and communication were quite disappointing. The check-in process was not communicated to us in advance. We only received the relevant information after we contacted customer service and asked for it. We also experienced an issue with the jacuzzi, as there was no hot water. We contacted customer service several times, but they only sent us a video, which did not actually answer or resolve our question. We then requested for someone to come to the room to check the jacuzzi. However, the response was very slow. We were eventually informed that someone would come to our room to check. However, no one came. At around 10:15 AM on the check out date, they contacted us again to show for our room key photo for verification. Although they again promised to send someone to check the issue, no one came before we checked out. Overall, the room and surrounding facilities were good, but the customer service, response time, and follow-up on the jacuzzi issue need significant improvement. The issue was never properly checked or resolved during our stay.

The environment for the room is very nice and there is a nice view outside. And also they do have wine glasses in the room and me and my husband can have wine time during the jacuzzi. During morning time you can see the nice view and be able to see the temple. There is also a linked bridge to the outdoor theme park and enjoy our time there. There is also a gym room and indoor swimming pool downstairs. Next time I will bring my family to come and stay here again.

I am very disappointed that the pillowcase smells bad—it seems unwashed. I couldn't sleep until midnight because my neck and back are very itchy.The most important thing for us when we travel is to get enough sleep. We hope relevant authorities will pay attention to this issue and provide assistance.

This property located at a good location in genting permai where surrounded with many facilities such as KK mart, 7eleven, food stall, starbucks, patrol station. The aparment amenities is quite good where has a roof top swimming pool. Indoor ping pong room & gym. About the properties experiences, the property is well clean, nice interior design however i just a bit dissatisfied on the air cond under master room where it was autamatically stop after 10-15 minutes operated with it was default on the timer even try top reset it but it still happen. The aircond also is not really cool. Maybe the maple technician must look into this as priority. This also for the ceiling Fan inside the master room only can go for speed number 4. Other than that is not functioning . All the rest for me is good. This time visit i give 3 star out of 5. TQ

The apartment was sufficient for our family of 7. The amenities provided is also sufficient. However, the checking in procedure was a bit inefficient. The host could have contacted/WhatsApp me earlier and let me know how exactly to check-in. Rather than I was sent here and there by the people at the hotel. Another thing, the apartment is on the 10th floor, so I can hear the cars ramming along the road. It was very2 noisy all night.