I can't say I was overly impressed with this hotel, apart from its location close to the lake and nearby shops. It's quite old fashioned and in need of a more modern image, or a rustic theme. As you come into the reception, there's a strange medieval type dining table and chairs. The patterned wallpaper doesn't complement the mixture of modern artwork for sale on the walls either. I was staying there with a disabled family member and because the door to the small bar was too narrow for the wheelchair, we were placed in a side room which had all the atmosphere of a railway station waiting room. Having arrived after 9.00 pm, the kitchen was closed and my evening meal had to be a bowl of Bombay Mix. The rooms are clean, but again very dated. No coffee/tea making facility or bottled water. The mini bar has water, beer and wine for purchase though. The 'disabled room' my cousin shared with her daughter was positively awful. Small, no room for the wheelchair and walking frame and a view onto a nearby laurel hedge, which made it very dark. The restaurant is nice, although expensive, and the best views to the lake are from the few tables for two in the 'orangery' area. What we found particularly annoying was the staff had clearly been told to 'look busy at all times' and when they weren't serving, they were whipping off table cloths and laying for breakfast, then changing it back to dinner etc. The breakfast was fine and there was a nice variety of bread and rolls. If you want smoked salmon, you have to ask for it when they're not busy. We were three people and the waitress gave us a coffee pot that would have been just enough for two. Small details, but this hotel is marketed as 4 star - it didn't feel like it. The hotel wasn't overly busy and on my last day I asked if I could have a later check out (just before 3.00 pm instead of 11.00 am). I was told this was not possible, but I could have it until midday. No help to me at all. It's not an unpleasant place to stay, but not memorable in any way.
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