Mare Boutique

Came by shuttlebus from the airport, found the reception and noone was there, trued calling the hotel and asked workers walking by if they could get the receptionist… nothing- ended up waiting for a long while before a girl came by and gave us forms and asked us to pay the tourist tax by cash only? Which we obviously didnt have on hand, we had to go to neighbouring hotel to pay the fee by card then returned to the reception again and she interupts our check-in because some others wanted to check out- we end up waiting even more- when we finally got our rooms she didnt tell us where to go properly either, total wait time over 1 hour to check in, suffice to say I do t feel welcome here. Stay away! If minus points were possible I would give that. I might personally go to a different hotel for my stay here in Crete. Terrible.

For the purpose of this review, I am going to copy and paste my complaint email. Please see below: To the manager (who is never around), I have just finished a 10 day stay at the Mare Boutique hotel with my family, and I would like to go on record by logging an official complaint, as frankly, the hotel is 2 star at best. There have been several instances throughout our stay which were baffling and I have never experienced such instances at any other hotel. 1. Checking in took over one hour. The hotel had all of our personal details, booking references etc, and we also had all of these confirmations on our personal mobile devices. However, we were told we could not go to the our rooms until we emailed our confirmations over to the hotel, which my partner did five times, and other members of our booking party also sent emails. We were clearly able to see that these emails were sent, however, the hotel wifi was so poor, that the reception staff did not receive these emails. As this was going on for far so long, the reception staff eventually agreed to let us to to our room. We were travelling for a total of 13 hours and the initial experience was unacceptable, for a ‘four’ star hotel. Furthermore, in the days after checking in, we were receiving letters through the door asking us to go and sort this issue, again, this is absolutely unacceptable as this was not our problem. 2. One of our party had actually paid to be upgraded, and they were initially put in a standard room for the first night. 3. It is apparently hotel policy to only issue one room card. Throughout our stay, it was 30+ degrees and due to this policy, we couldn’t even keep the air conditioning on throughout the day. 4. The food is not even cooked in house, it is delivered via trucks throughout the day, and reheated in the hotel and because of this, the hotel food is nowhere near hot enough. It is warm at best, which in these temperatures is a massive food safety/hygene issue. I myself was ill for two days in the middle or our stay (sickness and diarrhoea) and I am certain it was down to the hotel food. Furthermore, there is extremely limited food options, with the same dishes on offer for two and three days in a row. 5. The hotel also has issues with running water. At peak times, there is physically no water coming from any of the showers, taps or when you flushed the toilet, the systern did not fill up. This was particularly bad on night 8 of our stay, where I had to use the beach shower to have a wash, which was recommended by reception (again, absolutely unacceptable), and due to this water issue, we missed a 7.30pm dinner reservation as none of our party were able to wash. This needs addressed as a matter of urgency, the fact we couldn’t even wash our hands after being to the toilet is a disgrace. Please see attached a video to this email, showing this. 6. When we arrived, the staff had no idea where our rooms were, and just left my partner and I to walk in the wrong directio

Not a 4 star hotel for sure, very small pool, few sunbeds. Rooms don't have any wardrobe, small safe box. It looks like they did renovation in hurry and everything looks messy and dirty. We paid extra for room with seaside view, but they don't any that kind of rooms. For breakfast everyday you get exactly the same, lunch and dinners are tasty, but the repaet menu. If you complain for food you can go to another cantina outside hotel- the rest of Mare hotels eat there.

Amazing time, colleagues Marianna and Fotis from the bar were absolutely amazing, lovey and friendly service from bar staff, they have made my day! Thank you, The restaurant is always clean and ready for us. The pool also was clean and quit,and great hospitality.

Stayed here for a week in May. A beautiful resort and the hotel is right on the beach. Rooms are very clean with air con. Staff are very friendly and can't do enough to help. All of them work so hard to make your stay the best it can be. This is the smallest hotel I've stayed in and not sure if stay in one so small again. But saying that we had a lovely relaxing holiday.

This hotel is top notch. Great beachfront location, super easy parking lot on site, beautiful decorated in art deco style, friendly staff, delicious breakfast and dinner. The rooms were always clean and the staff was very good. Nicest hotel I ve ever stayed in. I will definitely return