Guest User
June 23, 2024
A delightful experience from start to finish. Had slight reservations it being near a main road and the view took that in but in fact one could see the sea and the road became irrelevant. Though full capacity one never felt claustrophobic, the pool courtyard is so beautiful too but the beach takes one's breath away as it stretches for miles and it is sandy which is a huge plus. Room was great, bathroom too and a very reasonable upgrade offer to boot. The food whether the buffet or the seafood beach based Sirocco, one of the several restaurants available, copious, varied and outstanding. In case one has had enough of the sun and the beach then only a bus ride away -- the stops are just outside the hotel -- there are Chania and Rethymno, both beautiful old towns well worth exploring. Chania is bigger and the streets wider, suspect Rethymno -- its fortress is something to behold -- becomes quite crowded at the height of the season due to the narrower thoroughfares. However, both are well worth a visit. It is, though, the staff that make it such a pleasant experience. One might say well it is their job is it not, but these are very special people who are professional and at the same time relaxed and make the stay feel very familial. However, here forgive me is a list -- incomplete -- of the stars of the show -- Guests welcome and many other things besides Chrysoulla, absolutely charming, witty and generous with her time as well as a superstar, with her team. Reception/front desk (Marianna and others) managed by Adonis who were extremely helpful when our return flight was cancelled and found us a lovely stable even though the hotel was full...the buggy drivers Mihailis and Dmitri (Verstappen and Senna) who were fun and good company on the way to 'Miami Beach'. Valtis and his outstanding team at the main restaurant, Valtis a sublime manager, calm and discreet but always with a steady hand at the tiller, Giorgios the Roof Top barman who again is personable, discreet and extremely interesting to talk to plus a very good cocktail maker, Stelios, Artenisia, Eloudia and the other staff at the Sirocco are terrific, always put you at your ease and never rushing you. Altogether one of the most enjoyable holidays have experienced largely thanks to the wonderful staff. Efhcaristo!!!!