DoubleTree by Hilton Aqaba Reviews

Very polite and hospitable frint desk, especially Randa and Carmen. Service from all staff was very good. Only limitations are facilities for young kids. This hotel would suit mostly business travellers or couples.Also of note, is the newly refurbished roof-top bar .overlooking Gulf of Aqaba

I am appalled by the behavior of the staff, please be cautious of two matters, especially to foreigners if you’re on holiday. Do not give the hotel your credit card details, as upon checkout they will make any excuse to deduct money out of your account as it’s happened to me. We had a stay at this hotel for over 2 guests, for over two weeks of stay! And the second room was for 2 adults, I received an email stating “misuse of room” the email provided a picture of uncleaned towels and empty chocolate boxes stacked in the corner of the room. They didn’t provide how clean we left the room, but sent a proxy picture of towels and empty boxes “so called misuse of the hotel room” and want me to pay 50 JOD. If this has happened to anyone don’t let this hotel get away with cheating foreigners, go a step further! Escalate these matters! As it’s cheating and luring customers.. Two expensive items one was taken, one from the car and the other never found. Keep your personal items safe and locked away! Valet was absolutely obnoxious, any thing for a dollar, just as the staff at the reception, Both Farah’s, Malek, Khalid, the list can go on… untrained staff as soon as complaints are made you’ll see another side of the staff! The handling of any situation was dealt very poorly! The bellman, valet, housekeeping, apart from Dana, wanted just tips, but nothing. The hotel is based in an awful location. Construction work day in day out! To noisy and unpleasant views.. there is no Gym located inside the hotel you have to walk to the next street behind the hotel to use the Gym. Which is quite off putting! No swimming pool. The best thing was the house keeper came every 2 days to clean up and was nice and pleasant, her name is Dana. The rest I can assure you, the staff are only for smiles but nothing. More attention is on the out guests and weddings as little priority is taken on assuring anything for in guests! While sitting at the breakfast table one morning, another foreigner was complaining about the hotel clearing the breakfast area 15/20 mins before time finishes for breakfast! As I saw this behavior myself the food is always limited, I had complained myself… same breakfast each day.The bathrooms come with grouted corners and marks everywhere, horrible bidet. It’s Hilton with 1 star service. The rooms are clean and spacious! It has a dazzling look but, the management is HIGHLY POOR…all the receptionists are just in for smiles but nothing as previously mentioned. They pick and choose which guests has to be seen as high priority… I would never recommend this hotel, as I rather be truthful and speak the truth, then get upgraded to a suite in return!!! To stay quite. You cannot buy guests out, with such an outrageous behavior! You’ve lost us as a customer too :)

Staff was perfect .. everything was perfect in this hotel

The hotel was good and well kept (apart from the gym) with very kind and helpful staff. If you're looking for a pool lounging hotel, there are better options within a 20 minute walk as this hotel had one small pool. The gym was not kept very well with weights everywhere and the equipment itself could have been better.

Excellent staff and excellent stay

Clean , good location and polite staff

Very good hotel and staff. I was able to be in à place with calm and serenity.

Cool staff but 0 cooperation

the call center in Egypt were very rude hang up on me , the second call to confirm reservation they are unhelpful and took them 18 min to confirm simple thing they kept me on hold for simple thing, they were unhelpful without any knowledge about hotel booking and rooms one of our rooms 631 a/c was not working very disappointed with hilton this time to be fair, the reception disk T HILTON aqaba were very nice and helpful and tried to compensate us

The hotel is at great location and the room is clean. Staffs are helpful & friendly. There’s a shop selling souvenirs just near the lobby, with a very friendly owner. We liked the breakfast, but the pool is a bit disappointed. Anyway, finding a decent room with this price in Aqaba isn’t easy. We enjoyed our stay there very much!

Satisfied

Environment: Downstairs is the busiest commercial street in Aqaba, which is very convenient for eating and drinking. Facilities: A bit old, but parking is free and self-driving is very convenient. However, four bottles of free mineral water were given every day during the two days we stayed, which is very grand for a Jordanian hotel. Service: Both the front desk guy and the security guard are extremely warm and polite! When we were drinking coffee at the open-air cafe on the first floor (along the street), if we encountered tourists chatting up the welcome security, they would come over and politely interrupt to help us avoid unnecessary harassment and chatting, and ensure that the overly chatting male tourists left before he left! This sense of service is simply great!

Quiet and clean room, pretty good view.