Arabella Hotel Golf & Spa

Arabella has been a fantastic time. We were celebrating our 40th wedding anniversary and we could not fault it one bit. Maybe some of the waitress staff could learn to smile. That’s about it

Great! Weekend! Booked a trip for some friends and they had a blast! They went as far as making the celebratory event memorable. Will go again!

Lovely hotel, great service, staff were attentive. Spa area is nice, indoor pool area feels a little dated, outdoor pool area is lovely. The restaurant was great for dinner and breakfast was excellent too. We would definitely like to return in Summer to make use of the outdoor facilities.

We decided to revisit our honeymoon hotel of 10yrs ago - Arabella Hotel & Spa The hotel is located perfectly next to the great pool of water and its own magestic golf course - incredibly build even for a reasonably older hotel 25+years. Great views all sides - sunrise to sunsets The hotel food sadly did not impress me at all - pretty average for a top rated hotel and the price point of the items. The amenities are a bit dated. Bringing things into the year 2026 would be a great plus - for example no Netflix / Disney / Prime to watch - hotel room phone stopped working - so roomservice was tricky. We ordered pizza from room service margaritas - most tasteless horribly hard pizza. I could taste it was a frozen base. The food was unfortunately quite average to poor. The breakfast buffet was lovely. Coffee beans could improve alot. The waiters were not well trained but very friendly. The best part of my stay was the front desk lady Thuli, she really made my stay wonderful. I am eternally grateful to her. She made everything so seamless and she went above and beyond to help me have the best time ever. We can't take breaks often and this was just incredible. I can also praise the Spa staff as our massages were incredible and the facilities were also nice. I believe Arabella becoming a part timeshare would be a great idea and refresh the property

Arrived early Monday as my partner was playing golf about 11.20am. Met by Patrick at the reception desk who personally ensured I was checked in and upgraded by 10am to a lagoon view room. This meant I had somewhere to go and change whilst my partner went off to golf. The hotel has super spa facilities, indoor hydro pool with sauna and steam room and a massive outdoor pool. We enjoyed dinner in the hotel and a super breakfast the next morning. We will be back to Arabella again, the golf was superb too. Thanks again Patrick for making our stay so comfortable.

We had a wonderful experience as a family. The food was enjoyable, the service provided by our waiter was exceptional, and the scenery created a very pleasant atmosphere. There did appear to be a communication breakdown regarding our reservation. Although our booking was on the system, it had not been allocated to the correct venue/table as specified in the email correspondence. Three staff members approached us regarding the matter before someone eventually took the initiative to seat us. Upon arriving at our table, it was still being prepared. Tables were being moved and cutlery rearranged while we stood waiting, with one staff member handling the setup on her own. My mother-in-law even assisted by clearing part of the table to help the staff member complete the preparations. That said, this did not detract significantly from our overall experience. The quality of the food, service, and setting more than made up for the inconvenience. We thoroughly enjoyed our visit and will certainly be returning.

We have been loyal guests of the Arabella Hotel & Spa for years, dating back to the African Pride era, through Tsogo Sun, and now Southern Sun. It has been our go-to sanctuary for every major milestone—birthdays, anniversaries, and Christmas. However, our recent stay for our 15th Wedding Anniversary was a series of disappointments that have left us questioning our loyalty. Despite emailing in advance to highlight the occasion and make specific requests, the execution was poor: • The Room Setup: Shortly after arrival, I received a courtesy call asking if our twin beds should be converted to a king. For a couple celebrating a wedding anniversary, one would assume this is a given, not a question that needs to be asked upon arrival. • The Anniversary Surprise: I had requested a plate of sweet treats with "Happy 15th Anniversary." What we received was a plate that read "Happy 50th Anniversary." While it might seem like a simple typo to some, to us, it felt like a complete lack of attention to detail and a disregard for the information we provided. When you have such a long, fond history with a hotel, you expect the "gold standard" service they are known for. Unfortunately, this time, the ball wasn't just dropped; it was missed entirely. We are very disappointed loyal clients who expected much more for such a special occasion. Regards, Hugh Gordon

Fabulous hotel. Great facilities for the grandchildren. Breakfast was incredible. Suite was amazing. Staff were great.

We stay here at least once each year and we are always thrilled with the wonderful service, the comfortable hotel rooms and the delicious meals in the dining room.