Arbatax Park Resort - Cottage by Falkensteiner

Beautiful setting, but far below what I would expect from a 4-star family resort This is a very large resort, covering approximately 60 hectares and surrounded by beautiful nature. We stayed in the Telis area, so my review is primarily based on our experience there. The positives Upon arrival, you are directed to the main parking area, as cars are not allowed throughout the resort. Transportation inside the complex is either on foot or via the resort shuttle buses. At check-in, the staff take you and your luggage directly to your room, which is very convenient. Our room was pleasant and had air conditioning. The Telis area has several clean swimming pools at different depths, suitable for different age groups, with lifeguards present during the day. There are also plenty of sun loungers, although you need to be quick if you want to secure one in a good location. There are several restaurants throughout the resort, as well as a lovely animal park which can be enjoyable for families with children. The reception and restaurant staff were generally friendly and helpful. Unfortunately, however, the resort appears to be significantly understaffed for the number of guests it accommodates, and this affects almost every aspect of the experience. The room We booked a room for four people. Instead of proper beds for everyone, we received two beds pushed together and two pull-out armchairs. The mattresses on the armchairs were very uncomfortable, and the furniture squeaked whenever someone moved. Getting a proper night's sleep was therefore difficult. We also experienced problems with the hot water in the shower. There is a refrigerator in the room, but only one bottle of water is provided at check-in. After that, nothing is replenished – not even if you are willing to pay for it. Considering the size of the resort and the distances involved, it would make sense to allow guests to purchase water or drinks for their rooms without constantly having to walk to a bar. The terrace was never swept during our stay. Being surrounded by nature obviously means leaves and dust are unavoidable, but we regularly saw staff using leaf blowers elsewhere and nobody ever seemed to reach our terrace. Wi-Fi and mobile reception The Wi-Fi signal is extremely poor in many areas of the resort. Mobile phone coverage is also inconsistent, so in some parts of the complex you may effectively have very limited connectivity. This also creates problems at the bars because payment is card only – no cash and no possibility to charge drinks to your room. When the internet connection goes down, the card terminals stop working and you simply stand at the bar waiting for the connection to return. Bars and drinks Not every swimming pool has a bar nearby. Depending on which pool you are using, you may have to walk quite a long distance simply to buy water or a beer. Drinks are expensive. For example, a 400 ml beer costs €7. An even stranger situation occurred at the beach bar,

I would not return to this hotel. We arrived at the resort on 8 July 2026. Our first disappointment came immediately upon arrival. After unloading our luggage, we had to drive the car to a remote parking area, wait around 10 minutes for the hotel shuttle, and then wait another 30 minutes to check in at reception. Even though three reception desks were open, the entire check-in process took almost one hour. In all my years of travelling, I have never experienced such a long hotel check-in. On the evening of 8 July, I left my Armani Exchange swimming shorts (worth approximately €100) to dry overnight in the designated drying area outside room 602. This is exactly the kind of place where guests naturally expect their personal belongings to be safe. On the morning of 9 July, the swimming shorts were gone. Before leaving the hotel, I thoroughly searched our room and all of our luggage several times. I then immediately reported the incident to the reception desk and, later that same day, sent the hotel an email with photographs of the missing shorts. A few days later, I received a reply from the Guest Relations team informing me that the hotel management had been notified, that a thorough investigation was underway, and that I would be personally informed of the outcome. That never happened. After that, I repeatedly contacted the hotel by email, asking for the results of the investigation and a proposed solution. I sent several follow-up emails, including a final letter to the hotel management requesting compensation. None of those messages received any response. What disappointed me the most was not the loss of my swimming shorts, but the hotel's attitude. I was not asking for anything unreasonable. I simply expected the hotel to do what it had promised: investigate the incident and inform me of the outcome. Neither ever happened. To be fair, I have to say that the resort itself is beautiful, the breakfast was excellent, and the beach area was very enjoyable. Unfortunately, you only discover the true quality of a hotel when something goes wrong. In my case, the management promised an investigation but then chose silence instead of providing any explanation or solution, completely ignoring my repeated attempts to communicate. I strongly advise future guests to keep a close eye on their personal belongings while staying at this resort. If something goes missing, my experience is that the hotel will promise an investigation but then stop communicating altogether, providing neither an outcome nor any resolution. This approach by the hotel's management is the main reason why I cannot recommend staying here.

First trip advisor review in my entire life. Pls read. stunning beaches/nature and seaside, amazing restaurant Casa del Pecorino (not managed by hotel and not part of any half/full board package). Everything else is just terrible. I complained on a daily basis for a wide variety of things (i rarely do at any hotel). Wifi not working, minibar with temperature issues. Broken toilette, questionable level of cleanliness. Lost items while changing rooms post a chargeable upgrade "offered" after some of my complains. The best was my lactatong wife to wait 51mins for the buggy to pick up luggage from Suite del Mare. With a family of 5 and one child 4 months old it was a real nightmare. Everyday a pain. Management was not even able to call me to apolpgize or to offer my children a gelato as a form of apology. Nothing, only ae to punctually collect the extra fees in advance for the upgrade.

We stayed in a cottage, which was situated in a good location, close to tne beach. This resort is off a rugged but beautiful stretch of coast. The resort is beautiful, plenty of nature all around. It’s spread out over a hilly site, but has a free electric golf buggy service to get you about. There resort also offers a good mixture of swimming pools and cash bars. The entertainment on offer was good if you wanted it. We did an excellent excursion by boat along the coast as far a Cala Luna. Some of these beaches are stunning. We snorkelled every day and saw a good variety of fish. It’s a really nice resort and the staff were very friendly and helpful.

The environment and nature into which the resort is embedded is great and there a many pools to choose from each well maintained by staff during pool hours.

Where to start. - Bunk-beds in a room for three 6" boys (even though we booked and paid extra for a bigger room for them - confirmed by email 'by the prvider') - this was not resolved, and still is not resolved. - There is NO Gym (despite telling us 4 times there is!!). -There is no Hire-Drive cars available. - Food is well below standard - all frozen, nothing fresh... - Staff are below par - Reception Staff are extremely condescending!. - Place overall was dirty - Buffet was shocking!! No flavour at all, and the cheapest food I have ever experienced - ever!. - Wasps and flies over all food. - Transport cancelled 24 hours before we travelled (by e-mail). Sorted our own, only to find out it wasn't cancelled, and that they wanted paying! Took 10.days to resolve. The colour of your wrist-band seemed to direct staff's attention. I would steer clear of this place. Finally, 'Client Relations Manager' - please have enough sense and respect to NOT reply to this. You only do that to 'close it off'. Pay attention to tour Clients. It looked like a place waiting for New Owners, because it's quite 'Run-Down'.

Lovely area. Gorgeous farm animals. Very kind concierge and check-in staff, great driver (Stefano) but there need to be more options for the buffet.

Although the position of the hotel is pleasant with wonderful views and nice beaches, the standard was so poor that it was hard to enjoy the environment. The food was inedible. I don’t mind plain cooking but the basic ingredients were so dreadful it was difficult to eat a meal at the buffet. Hardly any fresh fruit or vegetables - no berries in the morning at breakfast, most of the food was frozen and brought in rather than freshly cooked. Indeed one evening, a cake was served frozen by mistake as the staff hadn’t taken it out of the freezer early enough! The resort seemed to cater to the lowest common denominator, whereas nearby resorts of a similar price point had much better food and service, Arbatax Resort didn’t even seem to care. The rooms were basic and just about passable although the electrics were old and plugging in a hairdryer for example was a risky business. There are many other nearby resorts that are prettier, cleaner and offering better food. I could never recommend this hotel to anyone.

Had excellent stay at cottages , nice house beside beach area. The food was excellent in the cottages restaurant .Great meat and fish dishes prepared by chefs , made extra effort to serve main dishes with lovely sauces.Really great table service for breakfast and dinner.