Stephanie
November 25, 2023
The room was warm. There was a control inside the room but no cold air comes out. We’ve complained about it and told that they control ac. Then when we requested for extra supplies body wash, towels, the staff was nice but the manager Minh was rude. She took ice and got the supplies from their stockroom and just dump in my arms. It’s obvious she’s pissed because we asked questions aside from supplies. To think that she’s a manager we expect way better treatment than that. She needs to go to a customer seminar.
We commend the breakfast area staff. They’ve tried their best to accommodate everyone, they’re short staff on that area. On weekends there should be mor people working to clean up, refill utensils
We will never use this hotel again