AluaSoul Zakynthos - Adults Only - All Inclusive

This review is based on my personal experience, views and the opinions of people I met whilst on holiday. When I booked the holiday back in June 2024, I didn’t realise that all the pools were not available as part of the all-inclusive package. Only upon reading reviews from Trip advisor did it become apparent that you had to upgrade to the “My Favourites Club” to benefit from the use of the infinity pools and ring-fenced bathing areas. The tour operators do NOT make this clear and it can be deceiving. Upon arriving at the hotel, the first impressions are good when you arrive, you are met with a glass of Champagne and a talk with the welcomer. At no point are the “My Favourites Club” Benefits detailed, called out or explained at any level. This leads to an amount of confusion for all holidaymakers not knowing what’s what or where you can go or can’t go, this needs to be addressed by the hotel with immediate effect. The reception looks and smells nice and gives the right impression to the people entering the hotel. My room after the upgrade was in the newer blocks adjacent to the infinity pool (Room 926) It was modern with new furniture and had a comfortable queen size bed. The room was very clean, and it met the desired level of expectation. Other rooms in the older blocks are tired and need remediation to bring them up to the same standard. The infinity pools were fine, not many people and you could acquire a sun lounger without any problem, this isn’t the same for the main pool at the top of the resort which was over-crowded and basically by 8am all the sun loungers were taken by the towel brigades. If I hadn’t of upgraded, this would have spoilt my holiday in all honesty and I really felt for the people who only had this pool as an option under the standard all inclusive package, again the hotel needs to address this. The food is okay and nothing to write home about, 1 main buffet restaurant and a snack bar that doubles up as an a la carte in the evenings. The hotel staff – Amazingly friendly and accommodating, this makes a massive difference. Top bar staff are Awesome, Alex, Tony and Manio…attentive friendly and amusing. Drinks – In general okay but not even as a “My Favourites Club” guest, can you have any premium spirits, this needs to change to provide value for money. Hotel – Clean and modern Hotel Room – Based on Room 926 – A very good standard – clean and modern with a great pool side and sea view. Food – Average – Breakfast being awful Queuing for tea and coffee machines is an absolute joke, needs more staff so a proper service can be provided. Hotel Management – Pompous and will only see people by appointment, and not visible. Lead by example. Clarity of tiered packages – Non-existent and leads to confusion and frustrated guests upon arrival, this needs to be corrected at source of complexly removing. My Favourites Club Package – Not really value for money and overpriced, doesn’t provide and additional benefits (except for the pools)

Really lovely holiday. Weather mid to high 20s so just right. Room clean, staff so friendly. Food great, fresh salads, variety meant something different each of the 7 nights we stayed. Entertainment was of a very high standard especially Echo Bliss and Bboy. Roxana's positive energy made the pilates and aqua gym fun! Would definitely revisit this hotel.

Hotel was lovely , Definitely not a 4* Easy book in at reception , no bottle of free wine in the room , not that I’m that disappointed as the wine was like drinking your own p*** lol. Staff were all lovely , Nikos, Tony , Alexander from the bars and the girls Maria and Dem from the Spa were amazing . Food was mediocre, way too many flies and wasps landing on the food all day and all night . We had a gorgeous sea view room as part of our package , my favourite club . This would have been an extra €50 per day per person which was totally overpriced as the only extra you had was a different colour towel and the use of the infinity pool . You lost the use of your legs once you dipped them in it was like an ice bath . No beach , you had to get in from a very tired falling apart jetty. Zante is a beautiful place but not a lot to do in tragaki .

The hotel is very close to the sea and has a pier where you can swin directly in the sea, the free buffet is very varied and the staff is very friendly. I recommend it to spend a few quiet days.I really liked the two pools that face the sea at my fovorite club. Althought you need a car to get to the Tragaki there is a little train that comes from Zante that is very Good.

Hotel rated 4* but it is more 3 . The hotel is tired , drinks are watered down and food was ,at best lukewarm warm and a poor selection . Sun-beds were reserved by 8am and this was not policed . You can pay to upgrade to the nicer quieter pool but it’s €50 per day and you really only get a sun bed for that ( we were given a bottle of Cava which was at least not watered down ) Water is not provided in the room . You have to ask for it . On one occasion our room wasn’t made up . On a positive staff all really friendly . In particular Tony behind the bar . Made a mean mojito but had to pay for it ( £250 bar bill for AI holiday !!)