Sunstar Hotel Arosa

Hotel staff was really welcoming and helpful. Service was impeccable, room was spacious, clean, quiet, with balcony and with mini bar included. Sauna/hammam was a relaxing moment after a ski day and a great option when weather is not great. Breakfast buffet was amazing, with a large variety of food. Shuttle bus service super helpful as the hotel is abit remote from ski télécabine and train station.

What a wonderful and amazing hotel this was. This hotel was one that I would praise highly to everyone I know. It had everything, the perfect family atmosphere, amazinig food, good beds and a great environment for kids. You could not wish for better!!! And then management changed .... The new duvets are about the quality standard of a youth hotel - if you are lucky you still get one of the downy ones from the old hotel. DON'T do half board - you get fobbed off for your money - the rich salad buffet is five leafy greens plus four types of vegetables (two thereof from the tin). This is followed by a tiny cup of soup and a main course where the choice is between meet or vegetarian and one sweet desert or a meagre cheese plate (which is the same each night). The selection of food for the children has shrunk too. And you pay CHF 5 for a bottle of tap water on top of the half-board that you are paying. The wine list has shrunk to the bare minimum. Breakfast is still okay but used to be oh so much better. And despite that this is a Swiss ski hotel, you will not get a cheese fondue. Unfortunately or fortunately it was heavily snowing while we were there and one of the hotel buses that should take us to the lifts did not both work because it was simply not strong enough to get up the hill, in a ski hotel ... Having said all this, most of the staff is making a huge effort with the guests!!! We love the staff of the Sunstar Arosa for this and this is why I will still recommend the hotel. Dear new managers, please recognise the huge effort those who are working for you make and listen to them and their recommendations. Maybe even talk to the old management how they did it. As I recall, every guest was greeted by the old managers and made feel special. They took care of the little things that sometimes make all the difference, e.g. good quality toilet paper, may be some Swiss chocolate as “betthupferl”, some decorations for Valentines day, little gifts for the kids, a little “news” paper on the table with the latest weather and activities outlined. Little gestures that do not cost much but are oh so much appreciated. Food variety and quality, a working hotel bus and the quality of the beds are obviously your largest concern to be addressed. The Sunstar Arosa was a great family hotel to come to! Now it is merely a good one with room for improvement …

Unsupervised kids club most of the time (Friday-Sunday) even on Friday when it was supposed to be supervised

We loved this hotel, booked through the Swiss Holiday company. The room was great (we were upgraded) and the food was wonderful - comprehensive breakfast and a lovely evening meal. What made this hotel stand out though was the quality of the staff. From the the start we were treated like friends, and on check in, instead of standing at a counter filling in our details after a long and tiring journey, we were invited to sit down, relax, have a cup of tea while Michael took our details and outlined the hotel's facilities. The waiting staff were wonderful, especially Reto, and Jenny (from Canada) . There was even a hotel shuttlebus to take you to the cable car or station. Definitely recommend.

I stayed in the Sunstar Arosa for a week with a family party from 19 - 26th February 2022 and can thoroughly recommend everything about this hotel. The staff were superb - charming, helpful and efficient, the rooms were excellent and as for the food…..it was delicious from start to finish every day. A great choice of menu, everything was fresh and well cooked and very well presented. The hotel facilities were superb - there were 15 of us including 6 children and there was something for everyone - a pool, bowling, play areas and a wellness centre. The bar was welcoming - and the bar staff friendly and attentive. We all enjoyed ourselves enormously - this was the second time we had stayed in a Sunstar, 2 years ago we were in Davos, and yet again we we were so impressed with everything in the hotel. A couple of comments which might be helpful in the future: The minibus shuttle was very good (and excellent driver) but sometimes there was quite a scrum in the mornings when lots of guests had to get to the slopes in time for ski school. Maybe a bigger minibus or a second one might have been useful? Also I gather that the Ski Room was congested and could maybe be updated to accommodate more pairs of skis/boots. However overall a 5 star review and I look forward to staying there again one day!

We liked the situation, transportation, employees, peaceful. A few years ago dinners were served better than this year. We although care of our environment and understand that we don't throw food products into the waste bin.