The front staff on 2026, February 4th were the worst. I went there at about 1120am to drop my luggage. They checked my reservation and asked me when did get back. I replied about 6 or 7pm. In my usual experience, I will have my room cards when I get back because the hotel has already checked who I am, whose those luggage are, and when the guests will come back. However, when I get back, I wait for one customer to get to the staff for acquiring the luggage. I wait for another customer to get to the front and tell them where is my room key. And the reply is “Use the machine to check in” . Which really angered me! When I finally get to the room, there was obvious smoke smell in the room. When I returned to the front for this, I did not hear a single sorry. I asked “Is this room a smoking room?” She replied “ No” I said “there’s heavy smoking smell in the rooom” and she discussed with someone not showing in my sight then tell me again “this is not a smoking room”. Therefore I asked her to check the room and then changed the room. I still heard no apology for this.
I am very willing to use machines instead of spending my time waiting in a long queue. But when there is no other customers ,the front staff should serve the only customer at present, not telling them to use the machine. In fact later when I went out, I saw the same staff serving other customers returning their passports and room cards. This really gives me a feeling of being in discriminated. I have travelled Japan many many times. This is the first time the feeling so strong.
The only thing that shine in this hotel is the attitude showed by the cooking staff. They even bowed after the serving time is over. I remembered now, I was sleeping in a breakfast shop with rooms not a hotel with breakfast.
