To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.6
Service9.0
Cleanliness9.2
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All reviews(293)
Positive reviews(286)
Reviews with photos/video(50)
Great service(36)
Awesome stay(31)
Great location(30)
Great value for money(23)
Tasty food(14)
Small room size(13)
Easy to get around(7)
Perfect for business trips(6)
Negative reviews(7)
Guest User
Standard Room With A Double Bed, Overlooking The City
Stayed in Apr 2026
Business traveller
5 reviews
10/10
Outstanding
Posted on Jun 6, 2026
Spacious rooms, reasonable prices, convenient transportation, and a well-known international brand. English-speaking staff are available, making it a good choice for business trips. The environment and hygiene are excellent, and the service attitude is great.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your kind feedback! We are delighted to hear that you appreciated the spacious rooms, reasonable pricing, and convenient transportation options.We are also pleased that you value our hotel as an international chain and found the English-speaking service, cleanliness, and overall hospitality to your satisfaction. Your comments are truly encouraging for our team.We look forward to welcoming you again on your next business trip to ibis Astana, where we will continue to provide you with a comfortable and reliable stay.
Kattaleeya Madsaeid
Standard Room With A Double Bed, Overlooking The City
Stayed in Mar 2026
Travelling with friends
7 reviews
10/10
Outstanding
Posted on Apr 14, 2026
I had a wonderful stay at this hotel. The room was very clean and well-maintained, which made me feel comfortable from the moment I arrived. The location is excellent—it's close to many popular tourist attractions and also conveniently near the airport, making travel very easy.
The staff were incredibly friendly and helpful throughout my stay. They always greeted me with a smile and were ready to assist with anything I needed. Overall, I highly recommend this hotel for anyone looking for a clean, convenient, and welcoming place to stay.
Response from Property: Dear Guest,Thank you very much for your wonderful and detailed review. We are truly delighted to hear that you had such a pleasant stay with us.It is especially rewarding to know that you appreciated the cleanliness and maintenance of your room, as well as our convenient location. We are also very pleased that our team made a positive impression - your kind words about their friendliness and helpfulness mean a lot to us.Your recommendation is highly valued and serves as a great motivation for our entire team.We look forward to welcoming you again to ibis Astana in the near future.
Людмила Ш.
Standard Room With A Double Bed, Overlooking The City
Stayed in Feb 2026
Solo traveller
24 reviews
10/10
Outstanding
Posted on Jun 10, 2026
Really liked the hotel. Clean, cozy rooms, great location, and easy to get to the airport by bus.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your kind feedback! We are delighted to hear that you really liked everything and found our hotel suitable for a short stay.Your positive comments are greatly appreciated and encourage our team to continue providing a comfortable and convenient experience for our guests.We look forward to welcoming you again to ibis Astana in the future.
Guest User
Standard Room With A Double Bed, Overlooking The City
Stayed in Apr 2026
Booked for others
8 reviews
8.5/10
Very good
Posted on Jun 1, 2026
Great location, clean, and comfortable!
Original textTranslated by Google
Response from Property: Уважаемый гость,Благодарим вас за приятный отзыв! Нам очень приятно, что вы отметили удобное расположение, чистоту и комфорт во время проживания.Будем рады снова приветствовать вас в ibis Astana!
Guest User
Ibis Premium Room With A Large Double Bed And City View
Stayed in Nov 2025
Business traveller
2 reviews
9.5/10
Amazing
Posted on Dec 10, 2025
The room is quite good for the people travelling alone. The quality of the amenities are good. Breakfast is best here. It's value for money
Response from Property: Dear Guest,Thank you for your kind feedback! We are pleased to hear that you found the room comfortable for solo travel, appreciated the quality of our amenities, and enjoyed our breakfast.We are glad that you found your stay to be a great value for money. We look forward to welcoming you again in the future!
Guest User
Standard Room With A Double Bed, Overlooking The City
Stayed in May 2026
Business traveller
3 reviews
8.5/10
Very good
Posted on Jun 12, 2026
The breakfast was pretty good, and the milk in Kazakhstan is indeed delicious! The room was also quite clean.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your kind feedback! We are delighted to hear that you enjoyed the breakfast, especially the Kazakh milk, and that you found your room clean and comfortable.Your positive comments are greatly appreciated and will be shared with our team as motivation to continue providing a high level of service.We look forward to welcoming you again to ibis Astana!
Anonymous User
Standard Room With A Double Bed, Overlooking The City
Stayed in May 2026
Business traveller
17 reviews
10/10
Outstanding
Posted on Jun 11, 2026
The service was attentive, the food was delicious, and the location was convenient!
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your kind feedback! We are delighted to hear that you appreciated our attentive service, delicious food, and convenient location.Your positive comments are truly valuable to our team and motivate us to continue delivering a high standard of hospitality.We look forward to welcoming you again to ibis Astana!
PavelRom
Standard Twin Room With City View
Stayed in Sep 2025
Family
6 reviews
8.5/10
Very good
Posted on Nov 6, 2025
Good location and service
Reasonable price
Highly recommended
Response from Property: Dear Guest,Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location and service, as well as the value we offer. Your recommendation means a lot to us.
YERMAT
Standard Room With A Double Bed, Overlooking The City
Stayed in May 2026
Solo traveller
3 reviews
10/10
Outstanding
Posted on Jun 12, 2026
Everything is quite good. Breakfast price higher than expected.
Response from Property: Dear Guest,Thank you for your feedback and for noting that your overall stay was comfortable.At the same time, we are sorry that the breakfast price felt higher than expected. Your comment has been noted and will be shared with the relevant department for review. We continuously strive to maintain a good balance between price and quality of our services.We look forward to welcoming you again to ibis Astana!
Anonymous User
Ibis Premium Room With A Large Double Bed And City View
Stayed in Dec 2025
Business traveller
21 reviews
10/10
Outstanding
Posted on Jan 29, 2026
The hotel is new and clean, and the bathroom facilities are all from good brands. To be able to enjoy such quality and service at this price, the value for money is really excellent. Highly recommended.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your wonderful feedback and recommendation. We are delighted to hear that you appreciated the cleanliness of our hotel and the quality of the bathroom fixtures and facilities.It is especially rewarding to know that you found our service and overall quality to be excellent value for money. Providing comfort, reliability, and great service at a reasonable price is exactly what we strive for.We truly appreciate your kind words and look forward to welcoming you back to ibis Astana in the near future.
Guest User
Standard Twin Room With City View
Stayed in Dec 2025
Solo traveller
6 reviews
9.5/10
Amazing
Posted on Jan 26, 2026
I chose Ibis because I wanted a solid hotel in Astana, with no bad surprises. And it was exactly this, even better than expected. Very friendly and helpful staff. Excellent cleaning of rooms, even daily. Tasty breakfast and decent dinner options. Water coolers with drinking water on every floor. Recommended!
Response from Property: Dear Guest,Thank you very much for your wonderful and detailed review. We are truly pleased that you chose ibis for your stay in Astana and that your experience not only met but even exceeded your expectations.It is especially rewarding to hear your kind words about our friendly and helpful staff, the high standard of daily housekeeping, and the quality of our breakfast and dinner options. We are also glad that you found the water coolers on each floor convenient.Your recommendation means a lot to us and to our entire team. We look forward to welcoming you back to ibis Astana for another pleasant and comfortable stay.
TRIO-IMPEX
Standard Room With A Double Bed, Overlooking The City
Stayed in Apr 2026
Solo traveller
3 reviews
10/10
Outstanding
Posted on Jun 9, 2026
Convenient location near the US Embassy, good value for money.
Original textTranslated by Google
Response from Property: Уважаемый гость,Благодарим вас за отзыв!Нам очень приятно, что вы отметили удобное расположение отеля, особенно в связи с поездкой к посольству США, а также соотношение цены и качества.Мы рады, что ваше пребывание в ibis Astana оставило у вас положительное впечатление. Будем рады вновь приветствовать вас у нас!
Guest User
Luxury Double Room with City View
Stayed in May 2025
Business traveller
3 reviews
10/10
Outstanding
Posted on Jun 20, 2025
Amazing view! Nice restaurant, but the breakfast to take away was not the best.
Response from Property: Dear Guest,Thank you for your feedback!We’re delighted you enjoyed the amazing view and our restaurant. We're sorry to hear that the takeaway breakfast didn’t meet your expectations — we’ll certainly take your comment into consideration as we work to improve.We hope to welcome you back again soon!
Danara Dauletkaliyeva
Standard Room With A Double Bed, Overlooking The City
Stayed in Apr 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Jun 10, 2026
Really liked everything. Good for short stay
Response from Property: Уважаемый гость,Благодарим вас за тёплый отзыв! Нам очень приятно, что вам понравился отель, а также чистота и уют номеров.Отдельно рады, что вы оценили удобное расположение и транспортную доступность - в том числе возможность легко добраться до аэропорта на автобусе.Будем рады вновь приветствовать вас в ibis Astana!
BeachLover
Standard Twin Room With City View
Stayed in Aug 2025
Solo traveller
10 reviews
6.5/10
Posted on Sep 24, 2025
A bit far from heart of city, but you can take taxi for a short ride.
Response from Property: Dear guest,Thank you for sharing your feedback!We appreciate your note about the location while we are indeed situated slightly away from the city center, we’re glad you found it convenient to reach by taxi. We hope the peaceful surroundings and our service made your stay enjoyable. Looking forward to welcoming you again!