The Zen Wellness Resort

The location of the hotel is a bit remote. I have reviewed some issues before, so I am mentally prepared, such as no slippers, unsuitable hair dryer socket, scattered rooms, no phone in the bedroom, inconvenient to contact the waiter, and having breakfast far away from the room and having to wait. Car transfer, etc. But all the dissatisfaction was erased by the view from the resort and breakfast room. I really recommend leaving more time for breakfast. It’s so comfortable to sit by the Nile River with the gentle breeze in the early morning.

There is a shuttle from the airport, so it was very convenient. The rooms are cottage-style and are moved around by cart. The interior of the room was also clean! It was disappointing that there were only a few breakfast options, and when I ordered coffee, a cold cappuccino was brought out.

The hotel is a resort, the overall environment is very beautiful and very fresh, will want to stay in the hotel and not go out. The sunrise view is very good. There were not many guests when we stayed here, almost dominating the whole villa feeling, the 1st floor living room and 3rd floor living room are very spacious and comfortable. The staff has a good service attitude and is polite. There will be takeaway breakfast when you leave the house early, just WhatsApp and say in advance at the counter to be ready for me. Fast wifi in the room, very clean toilet, room, very good experience. In the flush toilet bowl button is a little difficult to press, and it is prepared than the adapter of the hair dryer can not be used. There is no phone in the room, you have to rely on phone/whatsapp to contact the hotel, but whatsapp reply is slow, maybe 10-20 minutes to get a reply. Another day did not tell us to renew the room card (or we did not hear clearly), so another day the same room card could not open the villa door, to take it back to reception renew. From the villa door to reception is not close, to call golf car out of reception takes d time, if the building a little far from the reception is relatively troublesome. There are electric bikes outside but it says undermaintenance so it can't be used (but it's not locked, if you just have to ride it maybe). The restaurant is a little distance from the hotel, to go out as well to go to reception to call a car out to the river, a little inconvenient. But they said there will be a new restaurant near the hotel in 1 month. However, the restaurant is just as beautiful, big and comfortable. Another is that it was said to have free sailing boat service but the same said under maintenance so there is no seat. If you want to take a sailboat to watch the sunset you have to arrange a separate car out of the city (the fee is rather expensive so we go out to find ourselves). Conclusion: Overall environment/service full marks, but not very convenient.

Although the restaurant food is okay, the price/performance ratio is low. The location of the restaurant is very far away. It is very troublesome to have to take a golf cart and transfer to the bus to get there. There are many game rooms and gyms in the introduction, but I don’t know where they are at all. When I asked the counter, he would only say that I will help you arrange it, and then nothing more happened... Having to confirm things over and over again makes me very tired. In short, although I feel that the employees try their best to serve customers well, there seem to be some problems with communication and internal handover. What was agreed one day is still a mess the next day. Nonetheless, the room is clean, the bathroom supplies are comfortable, and the bed is comfortable. If the service and distance issues can be solved, it should be a good hotel.

This hotel is a villa area, half of which are not in business and should be ready for sale. Each building has three rooms, two facing the Nile and one facing the opposite. The opposite one has no independent bathroom and needs to use the one outside the room. Each villa has three floors, and the rooms are on the 2nd floor. 1 and 3 are the public living rooms. If the whole family or friends travel together, it is still good to book a building, but if you only book one room, you still have to consider it. After all, you don’t know your neighbors, and the sound insulation is not good. The sound of opening and closing the door is very obvious, especially if you need to go out to the toilet, you don’t know when he rests, and the public area will probably not be used, so you can only stay in the room. The hotel’s restaurant is not in the hotel, but by the river. It is troublesome to eat. You need to go to the lobby to take a bus. There is only one car, and it takes about 10 minutes to go back and forth. You need to wait for the car to eat breakfast. Of course, if you drive by yourself, you can drive there by yourself. The food is limited, and the Chinese stomach is not very picky. There is no milk or coffee for breakfast. If you ask for it, you can only get instant coffee. The menu for lunch and dinner is also very simple, with few choices, but the ingredients are very good, probably all organic. This is also the first time I have eaten thick-cut steak in more than 10 days in Egypt. The taste is also reliable and the workmanship is fine. In addition, the hotel has a free Nile sailboat, which is a good point