9-23 Higashikaigancho Atami no kakurezato, Atami City, Shizuoka Prefecture, JapanView Hotel Details
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Guest Reviews of ATAMI KAKUREZATO(Atami Retreat)
9.8/10
Outstanding
152 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.7
Service9.9
Cleanliness9.9
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All reviews(152)
Positive reviews(152)
Reviews with photos/video(76)
Large rooms(57)
Relaxing hot springs(26)
Nice sea view(19)
Delicious breakfast(15)
Close to beach(14)
Perfect for kids(11)
Luggage delivery service(6)
Good audiovisual experience(6)
Goh
Room302
Stayed in Oct 2024
Couples
2 review
9.5/10
Amazing
Posted on Nov 16, 2024
The host couple were wonderful, accommodative and helpful, as mentioned in many reviews. Although a little confusing to locate initially, it is actually quite accessible to the shopping and restaurant areas. We love the spaciousness and layout of the room. The Hinoki bath was a star feature for us. We will definitely want to visit again. Thank you to the special hosts🙏🏼
Tina
Room203
Stayed in Feb 2024
Family
14 review
10.0/10
Outstanding
Posted on Apr 6, 2024
Room are big and spacious, they even use a projector as TV entertainment. My family enjoy the stay very much. The hotel is own by the husband and wife, both are very friendly and even give us proposal where to visit and where to eat, appreciate it.
6/7
Guest User
Room202
Stayed in Mar 2025
Business travellers
3 review
9.0/10
Great
Posted on Apr 23, 2025
reli nice place, the room is large and clean
Guest User
Room301
Stayed in Jun 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jul 29, 2024
Great service by the host. Projector in the room with google chrome cast was the cherry on the top.
simon
Room302
Stayed in Oct 2023
Family
1 review
9.5/10
Amazing
Posted on Nov 29, 2023
Very nice and warm welcome by boss. Boss actively explained every details of Atami, where to sightseeing and dining info. Room is big and clean, location is close to train station.
Definitely an excellent experience.
Anonymous User
Room201
Stayed in Apr 2023
Couples
3 review
10.0/10
Outstanding
Posted on May 27, 2023
The owners were extremely friendly and caring, and willing to go the extra mile to ensure you have a special stay. They also speak Mandarin. Rooms were clean and really spacious.
ivy811112
Room203
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 21, 2025
The whole family of 7 went on a trip and chose to stay in Atami and then go to Izu. When choosing a hotel, we looked at many hotels and B&Bs. I saw that the proprietress of this hotel was Chinese and almost all of them were good reviews. Finally, we decided to stay in this hotel. When we arrived at the B&B, it was exactly the same as the online reviews, very good! Not only is the room large, it is so large that I can't imagine it is in Japan, and it is very clean. Because it is close to the sea, I was worried that it would be too humid, but the dehumidification facilities in the room are very powerful. The clothes were almost dry in the morning after washing at night. There is an electric kettle in the room, and there is also a kettle in the lobby on the first floor. If you don't want to boil water yourself, it is also very convenient to go downstairs to fill it with hot water. I have to say that the Chinese proprietress is very thoughtful. Chinese people still want to drink hot water 😂 You can take a hot spring bath on the first floor. There are two separate pools for men and women. It is very clean. I went to soak in it for two nights. The elderly at home are very satisfied! I especially want to praise the boss and the boss lady. The boss is Japanese, can speak simple Chinese, is very gentle and nice. He drove us to Atami Station when we left. Thank you very much🙏🏻The Chinese boss lady is also very enthusiastic. After we arrived at the store, she introduced us to several scenic spots worth visiting in Atami in detail. When she learned that we were going to Izu the next day, she also helped us check the timetable of the golden eye sea bream train and reminded us which station to sit at to enjoy the most beautiful sea view. I stayed in the B&B for two nights. After taking a hot spring bath and resting and chatting in the lobby, the boss and the boss lady also made Pu'er tea for everyone to drink and chat with everyone. The atmosphere was very warm. Next time I come to Atami, I will choose this B&B again! Before leaving, the boss and the boss lady took a group photo for us enthusiastically, but I forgot to take a photo of the room😣You can refer to the room photos in other comments. What you see is what you get. I strongly recommend this B&B👍
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Guest User
Room201
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 8, 2025
The room was very nice, very big and spacious, the quilt was also fluffy and comfortable, and most importantly, not only was the room perfect, but the boss and his wife were also super nice🥹Thank you so much for meeting such a nice boss. He took us back to the hotel on the first day of our stay and waited for a long time at the station. It was already very late when we arrived at the store, but he still enthusiastically explained the geographical location of Atami and recommended classics to us. It was the warmest memory in Atami! When it rained, we went to the moa art museum recommended by the boss and saw the exhibition of Hokusai Katsushika🌊
Sanitation: Clean
Environment: Very close to the station and shopping street, very convenient.
Facilities: Great!
Service: Perfect
Original TextTranslated by Google
Response from Property: 親愛的客人您好:非常感謝您留下這樣温暖的評價。能為您提供舒適的温泉體驗與寬敞的空間,是我們的榮幸。也特別感謝您貼心提醒其他客人注意窗簾的小建議,您的用心讓我們深受感動。與您的相遇,是我們旅途中最美好的緣分。您温柔的笑容至今仍讓人記憶猶新,也激勵我們不斷進步。我們會繼續努力,力求提供更加温暖、貼心的服務,不負您的支持與期待。今後若再次來到伊豆半島,即使不入住,也歡迎您隨時來坐坐,喝杯茶聊聊天。我們始終在這裏,靜候與您再次相見。衷心感謝,期待再會。
helena~~h
Room201
Stayed in Mar 2025
Family
3 review
10.0/10
Outstanding
Posted on Apr 5, 2025
During the last two nights in Japan, I felt the Japanese style. The boss and the boss lady were very nice. When we just checked in, the boss said to us very cutely: "Wait a minute, my Chinese is not good, I will ask my wife to come out." Basically, you can ask the boss lady any questions during the two nights you stay. As long as she sees it, she will reply. She also recommended the more beautiful attractions and explained very clearly how many minutes to walk. I visited the recommended attractions, such as the Kamiya Shrine, the Kiunkaku, and the MOA Art Museum. For a day, you can actually take the bus to MOA in the morning and then stroll to the shrine, and then stroll to the Kiunkaku. It's not tiring to go down the mountain all the way. If you still have the energy, continue to walk for a few minutes and go to the beach in the afternoon. It's very comfortable to go on a one-day trip. When you leave the store, as long as the boss has time, he can help you send you to the station. The boss lady also specifically told you that you can still ask her if you need anything. I saw many comments before that the boss lady is from Northeast China, but you can't tell at all. She is so gentle. In addition, the restaurant recommended by the boss is also great. In short, it is very practical and convenient to live here in Atami.
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6/13
Response from Property: 親愛的客人您好:非常感謝您選擇入住,也衷心感謝您留下這麼細緻、温暖又充滿善意的評價。您不僅對我們如此友善,還體貼地將寶貴的旅行建議分享給後來的旅人。這樣的貼心和温柔,讓我們深深感動,也倍感幸運能與您相識相遇。如果將來您還有機會再來日本,不論是旅行還是遇到什麼困難,請一定隨時和我們聯繫。也歡迎您再次來到熱海,即使不住宿,也非常歡迎您順路來坐坐、歇歇腳。我們會一直記得您,期待與您再次相見的那一天!衷心感謝
Guest User
Room302
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 19, 2025
This is my favorite place to stay during this trip to Japan! ! It is very close to Atami Station, just a few minutes' walk away.
The room is very big, clean and tidy. The bedding is super soft and comfortable to sleep in. I don't want to get up after falling asleep. The room I booked, Room 302, has a view of the sea from the balcony. The hot spring is also very clean and comfortable. It is very close to the Kinomiya Shrine, the beach, etc. ~ There is a projector in the room. I bought a lot of food at the convenience store and supermarket at night. I went back to the hotel to watch movies and drink. It was so happy🥰
I would like to give special thanks to the owner of the B&B! ! When we checked in, we were given a detailed introduction to Atami's attractions, delicious restaurants, etc.
When I left the next day, I found that my passport folder was lost. My passport, cash, bank card and ID card were all in it. The landlady helped me search carefully in the room, and after she couldn't find it, she kept asking if I had found it. Later the police found my passport holder, and my boss drove me to the police station to pick it up, and then drove me to the station. I am really grateful 😭
If I have the chance in the future, I will definitely go to Atami again and stay in this hotel again!
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6/7
Response from Property: 親愛的客人您好:非常感謝您寫下這樣熱情洋溢、細緻入微的評價。在您日本之行中,我們能夠成為您“最最最喜歡的住所”,對我們來説是莫大的榮幸與感動。看到您喜歡我們整潔舒適的大房間、温泉,以及從陽台望海的風景,我們也由衷地感到欣慰。您和朋友一邊看電影一邊享受夜宵的畫面,我們彷彿也一起分享了那份温暖與快樂。關於您的護照夾,當時我們也非常着急,但最後能順利找回,並陪您一起去警察局和車站,這是我們應盡的責任與心意。看到您安心地離開,我們才真正放心了。期待不久的將來,您再次來到熱海,我們也一定會像老朋友一樣歡迎您回來。衷心感謝您的信任與支持,我們會繼續努力,讓每一位客人都感受到温暖與安心。
Anonymous User
Room302
Stayed in Mar 2025
Family
10 review
10.0/10
Outstanding
Posted on Apr 13, 2025
The hotel is about 6 minutes away from the station and the beach via stairs, and the location is good. The lady boss is very nice and will introduce the nearby attractions and restaurants in detail. After checking out, the boss also drove us to Atami Station. The room was big and clean, very nice!
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花花看世界
Room304
Stayed in Feb 2025
Travel with friends
13 review
10.0/10
Outstanding
Posted on Mar 30, 2025
The hotel is located near Atami JR Station. Although it is difficult to find by car, it is convenient for eating out and shopping. The room is clean and well-equipped. The owner and the lady boss are very warm and friendly. They introduced local specialties, boiled hot spring eggs and breakfast! It is worth coming again next time.
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Chui Yi So
Room203
Stayed in Feb 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Mar 29, 2025
Very comfortable and pleasant, the landlady was very welcoming❤️ and even sent us to the station for free when we left! Highly recommended!
Original TextTranslated by Google
Guest User
Room301
Stayed in Feb 2025
Travel with friends
48 review
10.0/10
Outstanding
Posted on Mar 28, 2025
I went there for the first time in February. Because the hotel was better than expected, I immediately asked my friends to change their schedule and stay again. I was reluctant to leave the clean, spacious and comfortable room with beautiful views. So I bought food and ate in the room, just to enjoy this beauty for a little more, even if it's just one more second! Highly recommended!
Very close to Atami Station. The hotel will pick you up at the station. Thank you very much.
Service: Thoughtful, homely, warm and reassuring.
Original TextTranslated by Google
Guest User
Room302
Stayed in Jan 2025
Travel with friends
11 review
10.0/10
Outstanding
Posted on Mar 6, 2025
Great experience, the boss lady is Chinese, you can consult any itinerary questions at any time, the service is very attentive. The room can directly see the sea, an unexpected surprise, will recommend to friends