Divani Palace Acropolis Reviews

Response from Property: Dear Guest,Thank you for choosing the Divani Palace Acropolis and for sharing your perfect 10/10 rating following your recent stay.We are absolutely thrilled to read your wonderful feedback and to know that your experience was outstanding across all categories. It is fantastic that you found our location super convenient for exploring the Acropolis and the nearby restaurants and convenience stores. We are also delighted that your room provided a very comfortable retreat and that our warm and friendly staff made you feel so welcome. Knowing that you would definitely come back is the greatest reward for our entire team.It would be our absolute pleasure to host you again on your next visit to Athens.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you so much for choosing the Divani Palace Acropolis and for sharing your exceptional 9.7 rating.We are absolutely thrilled to read your wonderful review and to know that you had an amazing experience with us. It is fantastic that you rated our cleanliness, surroundings, and service with a perfect 10/10. We are delighted that you enjoyed our clean, safe neighborhood and its great proximity to the Acropolis and local museums. It is also wonderful to know that you appreciated the wide variety of options at our breakfast buffet—especially the coffee and fresh-squeezed juice service—and loved the magical atmosphere and night views from our rooftop restaurant.Regarding your note on pricing, our menu rates are carefully calibrated to reflect our premium ingredients, upscale service, and exclusive historic setting, aligning with comparable 5-star venues in Athens. Your feedback is highly valuable to us as we continuously monitor our guest experiences.It was a true pleasure hosting you, and we eagerly look forward to welcoming you back for another exceptional stay in the near future.Warmest regards,The Guest Relations TeamDivani Palace Acropolis

Response from Property: Dear Guest,Thank you for choosing the Divani Palace Acropolis and for sharing your great 8/10 review following your stay in our Superior Room.We are delighted that you experienced super friendly and welcoming service from our team, and that you found our breakfast buffet to be top-tier. It is also wonderful to know that our central surroundings earned a perfect 10/10 score from you.However, we appreciate your candid and clever observation that "even the renovation needs some renovation." While our property proudly carries a rich history, we know how important it is to keep our facilities completely fresh. Property updates are an ongoing process across different areas of the hotel as we continuously work to carefully combine our classic character with modern upgrades. Your valuable feedback has been shared directly with our management team to help guide our upcoming maintenance and room refinement plans, particularly regarding our housekeeping and cleanliness detailing.We truly value your review and hope to welcome you back in the future to show you our continuous improvements.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you so much for your outstanding 10/10 review following your recent stay in one of our Essential Rooms.We are absolutely thrilled to receive perfect scores across all categories, including our amenities, cleanliness, surroundings, and service. It is wonderful to hear that you found our hotel well-located, clean, organized, and a fantastic place to stay. Knowing that our competent and very friendly staff left such a positive impression means the world to our entire team.Thank you again for your wonderful feedback and for choosing the Divani Palace Acropolis. We look forward to welcoming you back for another perfect stay in the near future.Warm regards,The Guest Relations TeamDivani Palace Acropolis

Response from Property: Dear Guest,Thank you for choosing the Divani Palace Acropolis and for sharing your great 8/10 review following your stay in our Superior Room.We are delighted that you experienced super friendly and welcoming service from our team, and that you found our breakfast buffet to be top-tier. It is also wonderful to know that our central surroundings earned a perfect 10/10 score from you.However, we appreciate your candid and clever observation that "even the renovation needs some renovation." While our property proudly carries a rich history, we know how important it is to keep our facilities completely fresh. Property updates are an ongoing process across different areas of the hotel as we continuously work to carefully combine our classic character with modern upgrades. Your valuable feedback has been shared directly with our management team to help guide our upcoming maintenance and room refinement plans, particularly regarding our housekeeping and cleanliness detailing.We truly value your review and hope to welcome you back in the future to show you our continuous improvements.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you so much for choosing the Divani Palace Acropolis and for sharing your wonderful 9.5 rating.We are absolutely thrilled to read that your stay was amazing and that our friendly and helpful staff, excellent facilities, and pristine cleanliness all earned perfect 10/10 marks. Providing our guests with warm hospitality and an immaculate environment is our top priority, and your positive feedback is a fantastic reward for our entire team. We have also noted your great score for our surroundings in the historic heart of Athens.It was a true pleasure hosting you, and we look forward to the honor of welcoming you back for another exceptional 5-star stay in the near future.Warmest regards,The Guest Relations TeamDivani Palace Acropolis

Response from Property: Dear Guest ,Thank you for sharing your feedback following your stay in February 2026.We are thrilled to hear that Michael made such a positive impact on your stay, from your arrival to your departure. He is indeed a valued member of our team, and we are glad his professionalism—and his rapport with the local drivers—ensured a smooth experience for you! We will certainly pass along your kind words to him.However, we sincerely apologize that certain aspects of your stay did not meet your expectations. Regarding the room upgrade, we regret that the differences between the Essential and Superior categories were not more apparent during your stay. We have also noted your comments regarding the Air Conditioning and the international TV channels; our maintenance team has been notified to inspect Room 459 (or your specific room) to ensure these technical features are functioning perfectly for future guests.We also appreciate your suggestion regarding 24-hour gym access. While our current hours are set for safety and maintenance reasons, we understand how beneficial extended access can be for guests dealing with insomnia or late schedules, and we will certainly take this into consideration for future service updates.It was a pleasure having you with us, and we hope to welcome you back to Divani Palace Acropolis soon for an even better experience.Sincerely,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Ms. Elena,Thank you for choosing the Divani Palace Acropolis and for sharing your perfect 10/10 rating following your stay in our Executive Room.We are absolutely delighted to know that you had an outstanding experience across all categories, including our amenities, cleanliness, surroundings, and service. It is wonderful to hear that you found our rooftop restaurant delightful and that you enjoyed the magnificent views of the Acropolis and the city surroundings.It would be our absolute pleasure to welcome you back for another exceptional stay on your next visit to Athens.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you for choosing the Divani Palace Acropolis and for taking the time to share your feedback.While we are pleased that you enjoyed our perfect 10/10 location and surroundings, we are deeply concerned by your scores for service and amenities. Please accept our sincere apologies for the disappointing experience you had with the room furniture and decor.We would like to assure you that property modernization is an ongoing focus at our hotel. We continuously work on updates and maintenance cycles across our guest rooms and public spaces to ensure our accommodations align with the premium luxury standards our guests expect from a true 5-star establishment. Your specific feedback regarding the furniture has been shared directly with our management team to help us prioritize our upcoming room refreshes.We appreciate your honesty as it helps us target areas for immediate improvement, and we hope you might consider giving us another opportunity in the future to provide you with a significantly enhanced stay.Warmest regards,The Guest Relations Team Divani Palace Acropolis

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel lovely, appreciated the cleanliness, and experienced helpful service from our team.We are sorry to learn that you found some items, particularly the minibar water, to be overpriced. Your comment is valuable, and we will make sure it is shared with the appropriate departments for review as we continually work to improve the guest experience.We truly appreciate your balanced feedback and hope to have the pleasure of welcoming you back in the future.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear OAltinbas,Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our prime location near the Acropolis and found our property clean and comfortable.We also appreciate your constructive comments regarding breakfast and amenities. Your feedback is invaluable and has been shared with our team as we continuously strive to improve the quality of our offerings.We hope to have the opportunity to welcome you back to Divani Palace Acropolis and provide an even more enjoyable experience in the future.Warm regards,Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we regret that your stay with us left you disappointed.We sincerely apologize for the inconvenience caused by the noise from the rooftop bar. While we understand how important a good night’s rest is, we would like to clarify that when our front desk team offered to move you to a quieter room, the offer was declined. Additionally, following your discussion with the manager on duty, we understand that you requested a refund; however, as your reservation was made under a non-refundable policy, we were unable to accommodate this request.We appreciate your comments regarding the room setup and amenities, and we will be taking them into account as we continue to improve our services and facilities.Thank you again for your feedback. While we’re sorry to hear that your experience did not reflect the high standards we aim to provide, we hope you were still able to enjoy some aspects of your time in Greece.Warm regards,The Divani Palace Acropolis Guest Relations Team

Response from Property: Dear Guest,Thank you so much for your outstanding 10/10 rating and for taking the time to share your experience from February 2026.We are thrilled to see perfect scores across all categories, from our service and amenities to our cleanliness and surroundings. It is our goal to provide a seamless and high-quality stay for every guest, and we are glad you enjoyed the services provided at Divani Palace Acropolis.We look forward to the pleasure of welcoming you back to your "Essential Room" or perhaps one of our suites on your next visit to Athens!Best regards,Guest Relations TeamDivani Palace Acropolis