Twelve Downtown, Autograph Collection

Location: The hotel is conveniently located near Civic Center station and within walking distance to Mercedes stadium, making it ideal for attending concerts, events, or games. It offers great views and is in close proximity to the Atlanta center area.

Rooms were spacious, updated and comfortable. Staff were very helpful, friendly and accommodating. Property within walking distance to aquarium, park and Mercedes stadium. I would return!

Overall the stay was good. Room was everything you could’ve hoped for. Most things worked out except for a couple. The room itself beautiful Spacious, lots of cool stuff as a bonus. But first thing I saw was that the ice maker did not work. It would dispense one or 2 thing of ice and that’s it. After the first night. I noticed after we left around 10 and came back around 1. That house keeping had not come. That’s when I realized I had to click the button to have them come in. So I went to click it and it didn’t work because it was smashed in. Again didn’t see it to be a problem. I had an appointment at 3 and while there after the front agent La’marcus (who did an absolutely amazing job because I didn’t not know that I could not use tap so while my card wasn’t working he took his time and never treated me lesser) told me he connected my account to the room (so I can use the app for request and other features) it was not connected. Again I didn’t see it as a problem. I called the hotel around 3:30 and let the agent know about the button and if she could have them come and clean as soon as possible. I also asked if there was a way for her to attach my rewards number to the room (due to me knowing that it’s possible from other trips) she said I’d have to wait until I come back in. I got back to my room around 5:50/6pm and it was exactly the same. They came at 7:30 when I was sleep and asked if they can I told them in a half hour. When I came back at 1 the room still wasn’t clean