InterContinental Hotels AUCKLAND by IHG

Utterly disappointed! Intercontinental Auckland, safety issues + discriminatory service – a complete letdown. This was an absolutely terrible stay, completely unworthy of a five-star hotel. I was traveling with my family to New Zealand, expecting a comfortable stay, but this hotel completely ruined it. In particular, the front desk staff member named Majesty had an extremely poor and discriminatory attitude. ⚠️ Most Serious Issue: Unauthorized Entry by a Stranger Between 5:50 PM and 6:10 PM, while we were out of the room, a stranger managed to use a card key to enter our room. This person claimed to be a staff member delivering chocolates, whom I encountered. However, front desk staff Majesty later informed us that because our membership tier was not high enough, we were "unworthy" of receiving chocolates, so they took them back. This isn't about the chocolates at all; it's a serious security breach! My question is: How can someone freely enter my room without my knowledge or permission? If we had lost something or if our personal safety had been threatened at that time, would the hotel be able to take responsibility? 🛏️ Extremely Poor Hygiene & Phone Unanswered for an Hour After getting our room keys and entering, we found noticeable stains on the bedsheets and duvet covers in both rooms, which was disgusting. I immediately called the front desk and housekeeping, but no one answered for an entire hour, not even the emergency line. Afterwards, Majesty even casually stated that the phone being unanswered for an hour was "normal" and told us to keep waiting. Is this the "normal" standard for your five-star hotel? 🤬 Abysmal Attitude: Front Desk Staff Majesty Was Abusive and Discriminatory When checking in, I had clearly booked two adjoining twin rooms, but she only gave us one twin and one king room, making it impossible for our family to stay together. When I tried to communicate and asked for a correction, she showed no willingness to resolve the issue and instead kept arguing with us. For every sentence I spoke, she retorted with ten, her tone dismissive and full of discrimination. Is this how a service industry employee should behave? This is clearly driving customers away! I emailed the hotel to complain about all the issues mentioned above, but I have not received a single apology to this day. Summary: This is a "five-star" hotel that cannot even guarantee basic safety, hygiene, and service. If you care about your and your family's travel safety and experience, please definitely avoid this Intercontinental Auckland hotel! Especially the front desk staff named Majesty; her attitude will absolutely make you regret choosing this place.

The hotel is relatively new and clean. However, the facilities and standards are comparable to a 200-300 RMB boutique hotel in China. The best hotel in all of Auckland is the Park Hyatt, but even that would be considered two等级 lower compared to hotels in China. Auckland's Park Hyatt is roughly on par with a Hilton Garden Inn in China.

After a month-long trip through Australia and New Zealand with the kids, I can confidently say that the InterContinental Auckland offers significantly better service and concierge benefits than its Sydney counterpart. From the moment we checked in, the executive lounge provided refreshments and afternoon tea, and the evening happy hour offered a delightful and varied selection of snacks – you could easily make a meal out of it! The hotel's location is also superb, right by the harbor, making it incredibly convenient for a day trip by ferry to Devonport. All the hotel staff were lovely and very helpful. We even met a Chinese-speaking manager in the executive lounge who gave us a lot of care and assistance. Before our trip, I was torn between the InterContinental and the Park Hyatt, but after staying here, I'm so glad we chose this hotel!

Great service. Environment: Pretty good.

An excellent city-center stay with stunning sea views. The room offered a fantastic panorama of the harbor, and the city lights at night were perfect for photos. The hotel's cleanliness was impeccable, with both public areas and guest rooms spotless. The staff were responsive and provided warm service. While the dining options were limited, the quality of the food was great. I would definitely choose this hotel again next time I visit Auckland.

This hotel is in a great location right by Auckland Harbour, and you can step right out onto the main Queen Street. The rooms offer good views, and the à la carte breakfast is decent. It's a consistently reliable InterContinental experience!

The hotel's location is excellent, perfect for someone like me who loves to go out and explore at any time. The ferry terminal, train station, and shopping malls are all very close, and there are many popular restaurants nearby. The hotel doesn't have a large lobby, and the room size isn't big, but my room type had a spacious bathroom.

Excellent location: Situated at 1 Queen Street in the city center, it's right next to the pier and harbor, making it incredibly convenient for shopping, dining, and leisurely strolls. The rooms offer fantastic views overlooking either the harbor or the city lights at night.

Great location, very convenient. The breakfast selection was excellent, very satisfied.