Auckland Airport Kiwi Motel

The room was clean and tidy, with all facilities in good working order. The bedding was comfortable, ensuring a sound sleep. The location is excellent, making travel convenient, and there are plenty of dining and drinking options nearby. The front desk service was warm and attentive, and check-in/check-out was efficient. It offers great value for money and a wonderful experience. I'll definitely prioritize this hotel next time!

Due to a flight change, I had to book this hotel at the last minute. Unfortunately, the airline changed my flight again, so I couldn't make it to the hotel. I tried to cancel and get a refund, but they flat-out refused. Even with the help of Trip.com staff, my request was repeatedly and mercilessly denied. I would never stay at such an unfeeling and heartless hotel! I even provided ample proof of the flight change, but they still refused. Absolutely inhumane!

I stayed here on my last day for an early morning flight. The free airport shuttle service for both arrivals and departures was very convenient. I think it's perfectly fine for a one-night stay.

The hotel facilities are outdated, lack soundproofing, and offer little privacy. Plus, the restaurant is overpriced and the portions are small; my pork chop was 80% bone with hardly any meat. As a transit hotel, it's a poor choice – there are many better options nearby. What's more, my travel companion left a jacket behind, and emails to the hotel went unanswered. I then contacted the hotel through Trip.com, only to be told they hadn't found a jacket, which is quite perplexing...

The soundproofing in the room was poor, and it's quite far from the city center. It faces a cemetery, though the overall environment isn't bad. All in all, it was just average and not particularly cheap. Facilities: Mediocre. One of the faucets was broken, and the shower stall was tiny with very low water pressure.