The Grand by SkyCity

The Grand by SkyCity Reviews

The Grand by SkyCity

90 Federal Street, Auckland Central, Auckland, Auckland Region, 1010, New ZealandView hotel details
The Grand by SkyCity
The Grand by SkyCityThe Grand by SkyCityThe Grand by SkyCity
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Guest Reviews of The Grand by SkyCity

9.3/10
Great
263 review
Verified reviews
Location9.6
Amenities9.0
Service9.1
Cleanliness9.4
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All reviews(263)
Positive reviews(256)
Reviews with photos/video(62)
Easy to get around(22)
Clean pool(18)
Great swimming pool(18)
Delicious breakfast(16)
Convenient for shopping(16)
Close to airport(13)
Loved the view(7)
Perfect for business trips(5)
Negative reviews(7)
Anonymous User
Accessible Grand Room
Stayed in Nov 2025
Business traveller
8 review
10/10
Outstanding
Posted on Dec 9, 2025
Great for business travel and leisure. Clean, well maintained and well equipped room with comfortable bed.Good location in the CBD city.The staff are friendly and helpful making the stay a very pleasant one.
Response from Property: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity. We are delighted to hear you enjoyed your stay and we hope to welcome you back soon. Kind regards,TaylorGuest Relations Executive
Guest User
Grand King Room
Stayed in Dec 2025
Couple
4 review
8.0/10
Very good
Posted on Feb 1, 2026
If it wasn't for the location, I'm not sure I'd feel the place was worth the money. There's nothing wrong with the hotel, but they charge a premium due to being attached to the Sky Tower. Amenities are nice but some of the furniture seemed worn. There was a bit of upselling at check-in for a harbour view. If you need a decent place to stay and you feel the allure of the Tower, go for it. If you're looking for worth-the-money, I would say consider options.
Response from Property: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity. We are pleased to hear you enjoyed your stay for the most part and we appreciate your feedback regarding the condition of the room. We hope we are able to welcome you back soon.Kind regards,TaylorGuest Relations Executive
Guest User
Grand Deluxe Twin Room
Stayed in Nov 2025
Family
1 review
6.5/10
Posted on Dec 24, 2025
Looked like a nice room on the top floor, a bit worn out. Door Minibar was hanging and scratches the wooden floor, but the rest was oké. Except one big problem during the night: mice or rats where running through the walls / on the ceiling. I couldn’t sleep because of it. Wouldn’t book again.
Response from Property: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity. We are sorry to hear you did not have an enjoyable experience due to the severe weather and rain creating noise during your stay. We do hope that this will not prevent you from returning and if there is anything further you would like to discuss, please do not hesitate to reach out directly to our team.Kind regards,TaylorGuest Relations Executive
Shenshenxuezi
Grand King Room
Stayed in Nov 2025
Business traveller
9 review
8.0/10
Very good
Posted on Jan 19, 2026
Facilities: Pretty good Environment: Quite convenient, there are places to eat nearby. Service: Normal, nothing to complain about, nothing exceptional.
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Response from Property: Dear Shenshenxuezi,Thank you for choosing to stay at The Grand by SkyCity.We are glad to hear you enjoyed your stay and we hope to welcome you back again soon.Kind regards,TaylorGuest Relations Executive
Guest User
Grand Deluxe King Room
Stayed in Nov 2025
Business traveller
9 review
10/10
Outstanding
Posted on Dec 22, 2025
Wow... what a place and what a position. Really opulent feel to the hotel and a very memorable visit
Response from Property: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity.We are delighted to hear you enjoyed your stay and we hope to welcome you back soon. Kind regards,TaylorGuest Relations Executive
Guest User
Grand Deluxe Twin Room
Stayed in Dec 2025
Family
1 review
10/10
Outstanding
Posted on Jan 23, 2026
Superb, so much choice for food, excellent pool and sauna. Comfy big room.
Response from Property: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity.We are glad to hear you enjoyed your stay and we hope to welcome you back again soon.Kind regards,TaylorGuest Relations Executive
Matthewhkg_
Grand King Room
Stayed in Aug 2025
Couple
10 review
9.0/10
Great
Posted on Sep 15, 2025
It was really clean and good the tidy itself. The view was really good as can see the sky tower. Service at the hotel was really good and quick as well.
Response from Property: Dear Matthewhkg_,Thank you for choosing to stay at The Grand by SkyCity.We are glad to hear you enjoyed your stay and we hope to welcome you back again soon.Kind regards,TaylorGuest Relations Executive
Ray_Toowoomba
Grand King Room
Stayed in Feb 2025
Business traveller
21 review
9.5/10
Amazing
Posted on Mar 7, 2025
Great as usual Reliable convient The 2 restaurants are great at the lobby
Response from Property: Dear Ray, Thank you for your wonderful review! We're delighted to hear that you had another great stay with us and found our hotel reliable and convenient. It's fantastic to know that you enjoyed the two restaurants in the lobby.We look forward to welcoming you back for another excellent stay!Kind Regards,Lily - Guest Service Representative
Grand King Room
Stayed in Jun 2025
Solo traveller
11 review
10/10
Outstanding
Posted on Aug 11, 2025
Fantastic hotel right in the CBD centre. Lovely staff and service from beginning to end and the gym/pool facilities exceeded my expectations. Definitely staying here again when I come back :)
Response from Property: Dear 诺诚Thank you for choosing to stay at The Grand by SkyCity.We are glad to hear you enjoyed your stay and we hope to welcome you back again soon.Kind regards, Aaron Hutchins Front Office Manager | The Grand by SkyCity
Guest User
Grand King Room
Stayed in Aug 2025
Couple
1 review
9.0/10
Great
Posted on Sep 15, 2025
Nice and clean rooms. With friendly staff and very considerate Great fun
Response from Property: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity.We are glad to hear you enjoyed your stay and we hope to welcome you back again soon.Kind regards,TaylorGuest Relations Executive
ChrisXtin3
Grand Deluxe Twin Room
Stayed in May 2025
Family
1 review
9.5/10
Amazing
Posted on Jun 13, 2025
Repeating breakfast served daily n very expensive parking fees if book thru 3rd party website. Perhaps to look into the F&B served in the morning n also In-Room Dining menus as limited choices n pumpkin n maple soup really too sweet n not compatible. Need to update more choices of food for In-Room dining. Other than that, the service n room cleaning was superb n fast n all waiters r very friendly n courteous including the officer in charge during check in n check out. Thanks
Response from Property: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity.We are glad to hear you enjoyed your stay and we hope to welcome you back again soon. Thank you for sharing your feedback with us and I have shared this with our teams to address directly. Kind regards,TaylorGuest Relations Executive
Guest User
Grand Deluxe King Room With Harbour View
Stayed in Apr 2025
Business traveller
8 review
10/10
Outstanding
Posted on May 6, 2025
Love the Seaview rooms ,great pool and gym . Very friendly and helpful hotel . Great in-house dining menu/food
Response from Property: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity.We are glad to hear you enjoyed your stay and we hope to welcome you back again soon.Kind regards,TaylorGuest Relations Executive
Guest User
Grand Twin Room
Stayed in Apr 2025
Family
1 review
8.5/10
Very good
Posted on May 4, 2025
Absolutely loved the Grand Sky City. Only downside was the check in and check out service. It would be best to have a self service system or more staff on the counter. Apart from that my family will definitely be back again.
Response from Property: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity.We are glad to hear you enjoyed your stay and we hope to welcome you back again soon.Kind regards,TaylorGuest Relations Executive
Guest User
Grand King Room
Stayed in Jan 2025
Couple
1 review
10/10
Outstanding
Posted on Feb 15, 2025
Came for Valentines and thoroughly enjoyed our time. Thank you to all the staff who worked so hard
Response from Property: Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful time celebrating Valentine's Day with us. Our staff truly appreciates your recognition of their hard work. We look forward to welcoming you back soon!Kind Regards, Lily - Guest Service Representative
Guest User
Grand King Room
Stayed in Nov 2024
Couple
7 review
9.0/10
Great
Posted on Feb 2, 2025
Great spot of shopping, eating and attractions. Nice facilities and room was lovely. Good service
Response from Property: Dear Guest, Thank you for your fantastic review! We're delighted to hear that you enjoyed the shopping, dining, and attractions in our area. It's wonderful to know that you found our facilities nice, your room lovely, and our service good. We truly appreciate your kind words and look forward to welcoming you back for another great stay!Kind Regards,Lily - Guest Service Representative