90 Federal Street, Auckland Central, Auckland, Auckland Region, 1010, New ZealandView Hotel Details
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The Grand by SkyCity Guest Reviews
4.6/5
Great
209 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(209)
Positive reviews(200)
Reviews with photos/video(51)
Easy to get around(18)
Convenient for shopping(11)
Delicious breakfast(9)
Close to airport(9)
Well decorated(7)
Great swimming pool(6)
Loved the view(5)
Large rooms(5)
Negative reviews(9)
Jia
Grand Deluxe King Room
Stayed in Nov 2024
Couples
3 review
1.2/5
Posted on Dec 27, 2024
If you booked this hotel maybe cancel as soon as possible, otherwise, you will have a bad experience with it! I already ruined my holiday, booked 3 times all bad experiences! Including extra charges you no reason, even you have to remind their teams! But still charge! They just like to use your credit card to pay everything if you don’t check! bathroom has hair and broken bed. Reception attitude rude ! I think everyone complaining!
All sorts of things happened !
Even you have ask for Manager give you a solution they just keep ignore and not get back to you! What a rubbish 5 star hotel, not even worth for 2 star!
Guest User
Grand King Room
Stayed in Nov 2024
Couples
4 review
4.5/5
Great
Posted on Feb 2, 2025
Great spot of shopping, eating and attractions. Nice facilities and room was lovely. Good service
Chin Meng
Grand Twin Room
Stayed in Oct 2024
Family
13 review
5.0/5
Outstanding
Posted on Dec 2, 2024
I am travelling with family with kids and elderly. The grand is probably the best central location that you can find in Auckland if you are taking public transport. The pickup and dropoff for Skybus to Auckland airport is a 5 min walk away. The surrounding has plenty of restaurants including japanese & Chinese food. Facilities wise it has a gym and a heated swimming pool which the kids enjoy. Room is clean & spacious. Hotel price wise is on a high but weighing all the plus points, I will book it again for all the reasons above.
Response from Property: Dear Chin Meng,Thank you for your review. We are delighted to hear that you enjoyed your stay and that you would consider returning to stay with us again.Our hotel is ideally located in the heart of Auckland, connected to the Sky Tower and ******. We are glad to hear that you found our location convenient.Thank you once again for choosing to stay with us. We look forward to welcoming you back to our hotel in the near future.Kind regards,Lily Le Guest Service Representative
Guest User
Accessible Grand Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 12, 2024
Awesome experience always in this luxury hotel.
Oozing opulence and attention to detail faultless.
The beds super comfy and ticks all the boxes.
Highly recommend this Hotel to travelers
Response from Property: Thank you for your positive feedback, and the photos are looking absolutely phenomenal. We appreciate your kind words, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
CDT11336
Grand King Room
Stayed in Feb 2024
Solo travellers
7 review
4.5/5
Great
Posted on Mar 28, 2024
A memorable and tranquil brief stop in the city of sails. People are friendly, weather’s nice. What’s there not to like about Auckland?
Response from Property: Dear CDT11336, Thank you for your positive feedback. Well said! What is there not to like about Auckland? We hope you had an amazing stay, and we hope to welcome you back to our hotel in the near future. Kind regards, Angela
Anonymous User
Accessible Grand Room
Stayed in Feb 2024
Business travellers
12 review
4.0/5
Very Good
Posted on Mar 19, 2024
Busy hotel and a base hotel for China aircrew. Room size is decent and bed is comfortable. Daily housekeeping seemed to be a little slow probably because of high occupancy. Nice restaurants within the hotel. It be good if they can vary the breakfast spread, spread is the same everyday during my stay. Filtered coffee offered at breakfast. If you want something else like flat white, extra charges apply and extra charge for milk.
Response from Property: Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us. Your feedback regarding breakfast is duly noted. We will ensure that this feedback is shared with the respective department to facilitate our continuous learning and improvement of our services to satisfy all guests. We hope to welcome you back to our hotel in the near future! Take care.Kind regards, Angela
Eena
Grand King Room
Stayed in Jul 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 15, 2024
It was amazing experiences. The room was very clean and the service was good. All the staffs were very kind and nice.
Response from Property: Dear Eena, Thank you for sharing your wonderful experience! We're delighted to hear that you found the room very clean and the service good. It's especially gratifying to know that our staff were kind and nice. We look forward to welcoming you back soon!Kind Regards,Lily Le Guest Service Representative
Anonymous User
Grand Deluxe King Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Incredible service from beginning to end. We were upgraded as it was our anniversary and the room and views were spectacular. Very comfortable bed and great facilities
Response from Property: Dear Guest, Thank you for your positive feedback and we look forward to welcoming you back in the future. Kind regards, Taylor Guest Relations Executive
Guest User
Grand Twin Room
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on Jun 17, 2024
I like the place and by the name itself it’s already a very clean and stylish as well as first class. But, unfortunately when we came to the hotel our rooms not ready yet and we have to wait for more than an hour. We booked the hotel for a long time and we checked in late but the hotel personnel did not inform us beforehand that our rooms not yet ready which is really inconvenient. The other thing my son complained about is that there ‘s no microwave where we can heat the baby food or milk. We’ve been to other hotels before and microwave’s included in the rooms. Probably it’s our negligence too for not checking before booking the rooms. But hope in the future we expect that if we book the rooms before hand at least the staff will inform us if it’s not yet ready so we can plan ahead and not rush to check in.
Response from Property: Dear guest,Thank you for your valued feedback - if you could please reach out to me directly via my email address - taylor.coleman@skycity.co.nz. I will be happy to look into this further for you. Kind regards,Taylor Guest Relations Executive
Guest User
Grand King Room
Stayed in Sep 2023
Couples
11 review
5.0/5
Outstanding
Posted on Oct 17, 2023
Great stay at the grand in Auckland. Ideal location and superb spa. Highly recommend for a quick trip to yeh city.
Response from Property: Thank you for your positive review and we appreciate your time leaving valuable feedback for my team. We will continuously deliver our best service to our guests and we hope to welcome you back in the future. Kind regards, Angela
Guest User
Grand Deluxe King Suite
Stayed in May 2024
Family
3 review
4.0/5
Very Good
Posted on Jun 3, 2024
The suite is lovely and clean. Although room wasn’t very sound proof
Response from Property: Thank you for your review, and we are pleased to hear that you have enjoyed your stay. We aim to provide comfort and clean rooms to guest, and we are delighted to hear that you were able to experience the best of it. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
Guest User
Grand King Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Great accomodation; great location; great service!
Response from Property: Dear Guest,Thank you for choosing to stay at The Grand by SkyCity.We are pleased to hear you enjoyed your stay and we hope to welcome you back soon.Kind regards,TaylorGuest Relations Executive
Guest User
Grand Deluxe Twin Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 18, 2024
Overall stay was amazing. Friendly staff, clean, quick easy check in and out process.
Response from Property: Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to welcome you back to our hotel in the near future! Take care. Kind regards,Angela
Tom Dooley matthews
Grand King Room
Stayed in Oct 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Perfect place really loved it
Fishing fish
Accessible Grand Room
Stayed in Apr 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Great location in city centre, nice and helpful staff
Response from Property: Dear Fishing Fish, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela