Best Western Plus Augusta Hotel

Good place for the price/value. Great convenient location to dining, shopping and interstate access. The staff were all great, pleasant and efficient. The breakfast options were good and presented well. The only negatives were my bathroom fan made a terrible noise for several minutes that I worried would disturb my neighbors but it stopped after several minutes. I also see this property starting a slow decline and I have stayed here often before and this makes me sad.

10/10 customer service location and staff

I arrived with a confirmed reservation for a room with two queen beds for my family of four. I had even called the hotel days earlier to reconfirm the room type. Despite this, the hotel assigned us a room with only one bed and never informed us of any issue at check‑in. We only discovered the problem after entering the room. When I returned to the front desk, the staff admitted that all 2‑bed rooms were already occupied and blamed ******* for “incorrect availability.” Regardless of the excuse, the hotel had every opportunity to notify me earlier in the day — especially since I had already confirmed the reservation by phone. Instead, my family arrived at 9pm after a long drive with no suitable room available. The hotel offered no solution, no compensation, and no accountability. We were forced to cancel and find another hotel at the last minute, paying more because of the hotel’s failure to honor a confirmed booking. This was one of the most stressful and disappointing hotel experiences I’ve ever had. I will not be returning to this property, and I strongly caution other travelers to avoid it.

Alexandria (front desk clerk) was AMAZING! She was very friendly and professional and took care of everything. She made us feel right at home! Room was very clean and comfortable. Pool was great! We had a great stay here and will definitely be staying here again when we are back in Augusta!

The room that I had booked was given to someone else, I was offered a different room, which smelled like someone's been smoking in it. They said they can't do anything, take it or leave it. Breakfast was good.

The blinds were rolled up at the ceiling. No cord to lower them. Had to climb on the AC unit to reach it and get it down for some privacy. Toilet kept running. Got tools of my motorcycle and fixed it. Toilet seat very loose. Fixed that too. Dirty hand prints in the shower. Unable to leave motorcycle under the very spacious lobby overhang. This is the first time in over 10 years this happened. Storms were in the area, and wanted to keep the bike dry. Not a big deal. For anyone thinking, carry a cover! A cover will tip your bike over in a cross wind. Picture of last weeks ride attached.

The front desk staff were all very nice, the property was well maintained, and everything was clean. We loved the layout of our room -- king bed w/ a privacy wall for the separate sofa and coffee table, and a small kitchenette w/ a large refrigerator for leftovers or drinks. My only complaint was the room's lighting. The single overhead light in the sofa area flickered out after a short time (we let them know about it at checkout), and the kitchenette had NO light whatsoever, so we couldn't see to make coffee. Otherwise, it was great!

Overall really great hotel, rooms were clean and staff were super helpful and nice especially considering we checked in around 4 am. Great experience overall!