Attention to this hotel. I arrived late in the evening and I'm learned that I booked 2 nights. A booking passed on Friday and another on Saturday. The 2 are identical and at my name for the same night ... I'm indicating that I actually tried to book Friday but that the site was stopped by getting to the payment. I take my chance on Saturday and this time it works, I receive a confirmation mail. I'explain this situation to the person at the reception who says to me not worry. The next morning I presented myself to the reception again and a gentleman told me it is good that the problem is resolved. except that I have to pay my room. He assured me saying that it was an advance and that I was not debited. Otherwise he made me notice that I had no ticket. So I pay again. I take my frozen yacht crusting ice crystals with my dry butterless bread (it happens) and from now I go back to the reception to thank you for your understanding. Except that the manager arrives who tells me that I finally got well settled the 2 nights !!! With him what I explained was not honest, that I'll have to cancel the second time. He never wanted to hear only to cancel, yet I should have known that I had booked 2 times. Therefore, I was deliberately mentied to make sure that I was setting up the 2 rooms... And if there could be worse, when I dare to claim at my return, calmly by mail trying to make understand the absurdity and the fact that I've got a little difficult to digest the Manœuvre for it to succeed in obtaining the payment of €2 X 136, I have the answer that in doubt, when the site rejects, you must call for ”in case of cancellation” if the reservation is finally passed and even when you don't receive any email. That I was wrong, and to conclude (I just copy the sentence): ”The freedom of expression has its limits and your disgraceful words in my respect are not, nor worthy of the function you are, Not worthy of the company you are supposed to represent during your trips.” So at last, I am responsible for the technical problems of the Ibis site, I am lied and manipulated to recover the payment and to claim the whole if I'm daring to complain, we use the threat. This leads me to take this risk that I had not even thought of by putting my feet in this hotel and disgrace, I see rather a share of experience, a considerable loss of money, and a warning for future customers.
66 Reviews