Kasa at The Waller Austin

I loved how secure the property was, that the apartment was very clean, spacious. The concierge was wonderful and helpful. The pool was great and relaxing. I will 100% stay again.

I would like to say before anything else that the staff of this facility was incredibly friendly and accommodating. I can praise no one more highly than Rudy at the front desk. And communication between the hosts via the app messenger was consistently quick and appreciated. I will not stop singing their praises. The unit itself was great with a very clean aesthetic, laundry units, and the a spacious closet and shower. I cannot complain about these. There were some issues. The tv was not working the first night I arrived and the refrigerator needed to be reset to properly cool. However this was done the very next day. To provide context, I checked in at nine in the evening and the staff came to repair the next day at a good time of about two in the afternoon, when I would be gone for my day. So while there were a few bumps that does not mean I would not recommend this place. Things happen, that is life, and what is important is how staff responded. I was even given some credit back for the inconvenience. In the end, I would definitely return. In fact I have another trip to the area booked for next month and look forward to seeing the friendly faces of this place once again!

ATTENTION!!! I bought 10 nights, and it was definitely a very bad experience; the staff doesn’t resolve issues. I'll never stay at Kasa again; they put different photos in ******* of their property, specifically in the bathroom. They have walk-in showers with a very poor design: the water splashes everywhere, and it's also very uncomfortable to shower. I asked many times to change my room to another studio with a bathtub and a glass shower, similar to the photos on *******. Still, they say that all the studios have the same shower. They didn’t want to transfer me to another studio; they wanted to upgrade my room to a high-end one. They prioritize their business over their guests' experience. Don’t book with Kasa!!

Yeah everything great. No issue . Great place to stay for couple on weekends trips. Close to everything.

Very nice place to stay, super clean and excellent service. Within walking distance to clubs, dining and The Moody Center. The top floor is a very nice setup for working online privately or just hanging out . There are several offices available to anyone needing that service.

Exceptional concierge was the only positive mark for Kasa. Everything else is overpriced and overrated. Last minute fight to maintain booking with some shrewd excuse by Kasa canceling booking the day before arrival then after legal threat miraculously finding a “closet” for stay. Not the amenities reserved five weeks before the scheduled stay. Never again.

We were told that we were required to check in online by uploading a drive license and adding other personal info. We asked if there was a way to check in upon arrival so as to not upload personal stuff to a website we never heard of. The reply was that the online was the required and only way to check in. Upon arrival, there was a concierge in the lobby that verified our ID and gave us the keys. CLEARLY there was a personal check in experience available, so we were lied to about check in. Checking in online benefitted only the host while possibly putting my personal info at risk. On arrival the room was generally clean, but the only kitchen towel left us was used, stained and had food stuck to it. The toilet seat in the bathroom was loose. The white noise radio on the nightstand was unplugged. The location was great, walkable to most things in downtown Austin including UT. However, For this quality of lodging (and the price that went with it) I expected better than this; I will not be stating at this location again nor at any property managed by Kasa Lodging.

Room was clean and staff very friendly. Parking was good and Kitchen was clean. The room really needed a chair and also some other things that would make it into a nicer stay for the residents that stay there.

The kitchen was well stocked and provided all we needed. We did not use the laundry, but noticed they were high quality washer and dryer.