I don’t normally leave negative reviews, but I was genuinely disappointed by the hygiene and maintenance standards at Kai Hotel. During our stay we found visible mould/biofilm inside the drink dispenser nozzle. After reporting it, the staff cleaned it, but this should never have been left for guests to discover in the first place. On the day we checked out, I also noticed the coffee machine was open while it was being refilled, and it appeared to have heavy build-up inside. The swimming pool was another disappointment. I was at the pool almost every morning around 7:15 am and never once saw it being vacuumed. The staff would add chemicals and skim the surface with a net, but there was always dirt and debris floating in the water, as well as a noticeable amount of debris on the bottom. Another issue was the noise. Many nights there was significant noise from younger guests late into the night and again early in the morning, waking us up several times during our stay. There were also several maintenance issues, including rust around bathroom fittings, moisture damage and poor finishing in the bathroom. I cannot say that the hygiene issues caused the stomach problems I experienced during my stay, but they certainly did not inspire confidence in the hotel’s cleanliness. The location is good and the staff were friendly, but hygiene, maintenance and basic guest comfort should be a priority. Unfortunately, based on my experience, I cannot recommend Kai Hotel until these issues are properly addressed
