Naya Bacalar Lagoon Front Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Bacalar
Naya Bacalar Lagoon Front Hotel
No.2 of 4-star Select Hotels in Bacalar
Boulevard Aaron Merino Fernandez Reg 16 Mz 70 Lt 3, Centro, Bacalar, Quintana Roo 77930, Mexico
Show on Map
Located in Bacalar, Naya Bacalar Hotel is in a rural location, within a 15-minute walk of Fort of San Felipe and Canal de los Piratas. This hotel is 0.7 mi (1.1 km) from Lake Bacalar and 0.7 mi (1.1 km) from Laguna Bacalar Ecological Park.Show More
We Price Match
Highlights
Free parking
Sparkling clean
Ideal location
Lots to do
Excellent serviceAmenities
Outdoor swimming pool
Massage Room
ParkingFree
Luggage Storage
Bar
Restaurant
Meeting Room
Wi-Fi in Public AreasFree
All Amenities
Property Description
Located in Bacalar, Naya Bacalar Hotel is in a rural location, within a 15-minute walk of Fort of San Felipe and Canal de los Piratas. This hotel is 0.7 mi (1.1 km) from Lake Bacalar and 0.7 mi (1.1 km) from Laguna Bacalar Ecological Park.
Show More
4.7/5
AmazingCleanliness4.7
Amenities4.7
Location4.7
Service4.7
All 37 Reviews
Surroundings
Airport: Chetumal International Airport
(43.4 km)
Landmarks: Lago Bacalar (Lake of the Seven Colors)
(1.2 km)
Landmarks: Luigi’s Glamping
(1.9 km)
Landmarks: Veleando Ando
(2.6 km)
Landmarks: Palapa
(3.7 km)
View on Map
Rooms
Guest Reviews
Services & Amenities
Policies
3
Romantic Room, 1 King Bed, Private Pool, Garden View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
In-room Wi-Fi
Check Availability
3
Romantic Room, 1 King Bed, Terrace, Garden View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
In-room Wi-Fi
Electric Fan
Check Availability
6
Romantic Double Room, 1 King Bed, Private Pool, Pool View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
In-room Wi-Fi
Check Availability
Guest Reviews
4.7/5
Amazing
37 reviews
Verified Reviews- Cleanliness4.7
- Amenities4.7
- Location4.7
- Service4.7
Average for similar properties in Bacalar
AI Summary
The facility boasts modern amenities like a swimming pool, sun terrace, and restaurant. Guests praise the exceptional service and friendly staff. Its excellent location caters to all needs for a great stay.
Guest User
January 21, 2025
We had dinner at the Restaurant Naya and it was just perfect. The location itself is very dreamy and perfectly located to get the jungle vibes. The food - from entrées to dessert - were delicious. Perfectly cooked and nicely decorated. Our waiter Nelson was really friendly, mixed great drinks and recommended a tasty digestive. All in all it was a great experience and I would highly recommend going there for drinks and food :)
Guest User
January 4, 2025
Terrible Customer Service and No Compassion I booked a stay at Hotel Naya but due to unforeseen circumstances, I had to cancel well in advance. Despite this, the hotel refused to refund my $2,500 reservation, hiding behind their rigid cancellation policy with no consideration or decency. To make matters worse, their customer service is appallingly unresponsive. After multiple attempts to communicate, I was met with silence and zero effort to resolve the issue or offer any goodwill. It’s clear that this establishment cares more about their bottom line than treating guests with respect or understanding. I strongly urge anyone considering this hotel to think twice. There are countless other hotels that value their customers and act with compassion. My experience here has been nothing short of frustrating and disappointing.
Guest User
September 24, 2024
We had 4 nights in a jungle lodge at Naya and it was incredible. The property itself was just beautiful and so well maintained. Our lodge was great and we loved the little pool at the front. The facilities such as paddle boards for use on the lagoon are fantastic and the optional activities they offer are great - we loved the sailing trip. Special mention to the restaurant too. Carlos was so lovely and his food was delicious. If you are staying in Bacalar you have to stay at Naya.
Guest User
August 2, 2024
I booked two nights at Naya Bacalar, and by mistake did not put the correct date. In the confirmation email there was no details at all regarding the dates. When I went to the reception for check in, they just said my room was not available and it was my problem for booking the wrong dates. When I pointed out i did not have the dates in the confirmation, they said it was my problem. Lost the down payment of 315€. On top of that the person at the reception did not care to help us at all to find another stay. UPDATE: after two months and several emails still no answer by the hotel
Guest User
June 21, 2024
I’m slightly reluctant to give a review on this hotel only because I don’t want everyone to find it! Everything here was amazing from the location, to the staff, to the cooked to order breakfast each morning. While the whole staff was nice and helpful; Javier was exceptional and made sure I was well taken care of.
Guest User
May 12, 2024
We had a lovely all inclusive stay at Naya for 5 days. The lagoon is beautiful and the sunbeds are great. Carlos, Javier and the hotel team are amazing - they really made our stay and went above and beyond for a birthday in our group. The service, food and drink are all incredible, let alone for an all inclusive. The morning yoga class available was also a really nice touch. The only ‘even better ifs’ would be having a promenade that goes out into the deeper water (the entrance to the lagoon is rocky and it would catch the sun in the afternoon), the hotel managers being more welcoming (they seemed otherwise occupied when the hotel was relatively quiet) and the water in the showers staying one consistent temperature. Overall a great place to visit and we would definitely come back. Albert & Family.
Guest User
March 2, 2024
Paradise on earth. Cool, secluded, romantic, fun, clean, beautiful. The food is amazing and the whole crew is spectacular. Can’t wait to go back. I went with friends but it’s perfect to go in couple, as a solo retreat or with family (you can rent most rooms)
Guest User
February 20, 2024
Naya is the perfect place to disconnect, with friends or as a couple, if you are looking for a hotel to relax and feel close to nature but also in a comfortable environment. The cabañas are hiden among the threes and bird sounds and even the shower makes you feel like you are in the middle of nowhere. Also, amazing healthy food!
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Massage Room
Parking
Free
Luggage Storage
Bar
Restaurant
Meeting Room
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Pool with view
Heated pool
Parking
Parking
Free
Transportation
Shuttle Bus Service
Additional charge
Front Desk Services
Tour/Ticket Service
Front Desk Safe
Luggage Storage
Concierge Service
Front Desk with Limited Hours
Food & Drink
Bar
Room Service
Lobby Bar
Health & Wellness
Massage Room
Public Areas
Garden
Business Services
Meeting Room
Wedding Service
Safety & Security
First Aid Services
CCTV In Public Areas
First-Aid Kit
Fire Extinguisher
Smoke Detector
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: 15:00–20:00
Check-out: 08:00–11:00
Front desk hours: [Mon-Sun]09:00–21:00
Child Policies
Children are not permitted to stay in this room type.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeWestern
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 21 years old.
Paying at the Hotel
Property Description
- Number of Rooms: 9
Located in Bacalar, Naya Bacalar Hotel is in a rural location, within a 15-minute walk of Fort of San Felipe and Canal de los Piratas. This hotel is 0.7 mi (1.1 km) from Lake Bacalar and 0.7 mi (1.1 km) from Laguna Bacalar Ecological Park.
Pamper yourself with onsite massages and facials. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a satisfying meal at Nayade serving guests of Naya Bacalar Hotel. A complimentary continental breakfast is served daily from 8:30 AM to 11:30 AM.
Featured amenities include multilingual staff, luggage storage, and coffee/tea in a common area. Free self parking is available onsite.
Make yourself at home in one of the 8 guestrooms featuring minibars. Your room comes with a memory foam bed. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Pamper yourself with onsite massages and facials. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a satisfying meal at Nayade serving guests of Naya Bacalar Hotel. A complimentary continental breakfast is served daily from 8:30 AM to 11:30 AM.
Featured amenities include multilingual staff, luggage storage, and coffee/tea in a common area. Free self parking is available onsite.
Make yourself at home in one of the 8 guestrooms featuring minibars. Your room comes with a memory foam bed. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers.