Hotel Fürstenhof

Wir waren zum zweiten Mal hier, beide Male zufrieden gewesen. Spa Bereich sehr gut.

We went to the restaurant today for Mother's Day. There was a four-course meal, and I have to say, we haven't eaten as well as we did tonight in a long time. It was delicious, beautifully presented, and at €49, a real bargain. Highly recommended!

The hotel staff (especially in the restaurant) discriminates against people who are not German. We reported the problems encountered to the hotel manager and no goodwill gesture (except €6 for free parking!) was offered unless we came back to the hotel! We also had a problem with the curtains in the room (which are too small and therefore wake you up at 6 a.m.). The bedding is a bit hard and there is no headrest so it is quite uncomfortable when you want to read. Breakfast is okay but they do not restock and provide insufficient quantities compared to the number of guests. The restaurant staff does not speak English or almost not and is totally disorganized and disrespectful. There is a coffee machine but the staff does not want to use it to serve you (or at least not if you are not German!) (and it is not usable by the guests themselves so you are only allowed a coffee in a thermos). Paid parking (12€ per night to be close otherwise you have to park at the entrance to the city and pay 3€ per night!). The hotel is also quite old and could do with a refresh and cleaning of the carpets on the 3rd floor (big stain right in front of the elevator). The area is pretty and full of other hotels, so avoid this one.

We booked a double room with half-board for three nights over Easter. Upon arrival, we had to wait three hours for our room. It turned out we were assigned a single room. I tried several times to convince the receptionist that we had the wrong room (15m² instead of 26m² and a bed of 140x200cm instead of 180x200cm), but she kept insisting it was the right room. After 20 minutes, she lied, claiming she had called me the day before arrival and that I had agreed to the small room........????!!!!!!! According to the hotel, we hadn't booked half-board. After I proved we had, this was eventually corrected. The "cheaper" wines were out of stock at dinner, even though they are listed on the menu. The fish fillet was full of bones!! The next evening, when I ordered a 0.5-liter beer at dinner, I received a 0.4-liter one. The third evening, we had to wait an hour for the main course. The hotel couldn't handle the crowds at all. Far too few staff at reception, the restaurant, and housekeeping. The bill at checkout was incorrect. (Dinner was charged even though we were half board.)

After the change of ownership there is still room for improvement. Ms. Sartika from reception and her colleagues are very friendly. Our room was clean, the wellness area was good, breakfast was good and sufficient but there were not enough staff; the staff who served us on site were very friendly. You can see that everyone is trying hard and I also noticed what the expression "skilled labor shortage" means. My wife wanted to order a glass of Crémant, but the server didn't know what that was - oh well, it can happen. But I think that in time the Fürstenhof will shine again in its former glory like it did under the Häcker family - that would be great! We would definitely come back if there was an offer like the one from Hotel.de.

Hotel rustique mais tout à fait dans l ambiance de la région Bel accueil, hotel bien tenu ,chambre très agréable et on apprécie le spa par contre le spa fermé le dimanche matin donc a prendre en compte si vous y passez le week-end Assez décevant! Très bon petit déjeuner c suffisant de bon produits régionaux On y va pour le calme ,, le calme et le repos

Sehr schönes Hotel in Top Lage. Sehr guter zuvorkommender und freundlicher Service, Zimmer geräumig und groß.

Un hôtel à bad bertich où tout est calme même l animation.. un hôtel un peu kitch (on aime ou pas ) mais très sympa , bon l accueil est un peu limite arrivée à 16h00 chambre non prête et garage fermé demandé non disponible … et les personnes à l accueil qui ne s’excusent même pas …(sic) sauf le jeune monsieur à lunettes (merci à lui ) la responsable réservation n a meme pas un regard vers nous …bref.. Cependant le restaurant est très bon, la partie sauna sympa ća rattrape .. et la serveuse au restaurant très agréable et a rattrapé plein de .. choses heureusement .. si vous voulez du calme dans un endroit calme c est fait pour vous !!

Das warme Solebad ist weiterhin der Hit, und der Handtuchservice im Saunabereich ist wieder besser geworden. Auch die Zimmer sind in Ordnung, die Betten sehr gut. Ein Minus war wieder der Service, zumindest die Leitungskräfte wirkten sehr gestresst, und man traute sich kaum Wünsche zu äußern.