Is Serenas Badesi Resort

Very nice and clean sea, but the beach was quite crowded. When the sea was too stormy, we visited the pool, which was overcrowded with children although it was outside the holiday season. Food was of varying quality: some days absolutely wonderful, some days more like in a children's summer camp. Not recommended for a gluten-free diet due to the very limited choice. Be careful if you have any food allergies, as there were some mislabeled products — lactose-free milk is NOT vegan!! The dining room was sadly over-air-conditioned, and it was not possible to sit outside. We did not appreciate drinking water from paper cups during breakfast. It was an all-inclusive resort, but we were forbidden to take water into our own bottles, while the tap water was not drinkable — how are you supposed to solve this? When thirsty at night, should I go in my nightgown across the whole resort to the available water container? The most troublesome thing was the room cleaning service: some days it was totally absent, while on other days it took place during siesta time, when we wished to nap a bit. Our room was permanently full of sand because there are no showers on the beach. Be careful: the promised "free towels for the beach" meant a single towel for the whole stay, and it was necessary to pay a deposit. (Oh, how I miss free beach towels in other localities, with a fresh and dry one available each and every day and truly free.) The internet connection was unstable and one day was completely absent for most of the day, which was quite unpleasant as I was trying to work on my PC at that time. The first night, when we were bone-tired after a long journey, we were repeatedly woken up by power outages, accompanied by terrible, sharp light burning into our eyes — truly a horrendous experience!! The rooms do not have a view of the sea. There was quite loud ventilation noise all night, and it was not possible to switch it off. The air conditioning inexplicably switched on during the day and sometimes even during the night, which was very unpleasant. There were ants in our room and even Clogmia albipunctata flies (bathroom moth flies) in our bathroom and in the beach toilets, indicating poor overall hygiene.

This was a little bit to remote for us as there was no shops bars or restaurants within walking distance to visit for a change of scenery .There is three shops on site a little bit expensive. Food was good no complaints. Rooms were a good size for the two of us , Cleaned every day and clean towels. Had to ask several times for clean cups. Fridge restocked once a day. Entertainment was okay. Every one was friendly. If you want to chill out this is for you. Just a little bit to remote.

This was our second stay in this hotel but sadly the last one. We initially stayed in Is Serenas Badesi last year and we quite enjoyed it. We decided to come back this year and rent a car and explore the island. We would not be coming back. In comparison to last year it went downhill massively. Food was nowhere near up to standard, no variety, cold, with flies everywhere. Items such as cheeses, cold cuts or seafood should be presented refrigerated not in an open buffet bar! There was no themed nights, and really basic composition of each dish. Not to mention either the food or water gave us food poisoning as both of us were room bound for 2 days with somach cramps, nausea, diarrhoea. Management never acknowledge the issue, yet we met a few other couples who experienced the same and the queue to resorts doctor was rather large. They turned off drinking water source and provided carton replacements. Prestige pool area was closed for one morning without explanation. We can only imagine it was due to some contamination. We had prestige room but honestly there is very little prestige about it! WiFi worked terribly this time round, one and off all the time, completely unrealisable. There used to be free ice cream at the beach and pool area last year, this year you had to pay for ice cream. The only reason we’ve given it 3 stars is because staff is lovely, and it’s not their fault how hotel is managed. Also beach is stunning and hotel grounds are immaculately kept. But due to bad experience we will not be coming back. We will hopefully come back to Sardinia next year, just not to Is Serenas Badesi.

We have just stayed at this resort in Sardinia for 7 days with our 17 year old and had the most brilliant week! The location is lovely with easy access to the beautiful beach. The staff work incredibly hard and their dedication and enthusiasm showed in abundance…nothing was too much trouble and their energy never wavered. Rooms were lovely and airy and cleaned daily and to a high standard. We used the gym daily for spinning classes and weights (the gym guy was brilliant) and also entered the padel competition and took part in the acqua aerobics….there really is something for everyone! Food was faultless and plentiful with lots of variety and each night had a different twist. You can also use the two additional restaurants on the resort and we had an evening meal at the beach one and a lunch at the one on site which was excellent! The evening entertainment was great, with shows and interactive performances and again something for everyone…if you are willing to get involved you’ll have the best time….we came away feeling both uplifted and rested. Thank you to all!

We checked into this resort today after traveling more than 14 hours from the United States, so naturally we were exhausted and looking forward to settling into the family accommodations we had been promised. When we booked, we were specifically told that we would be getting a family suite with two queen beds and one king bed, which was a major factor in our decision to book this resort for our family. Unfortunately, that is absolutely not what we received. Instead, we were placed in what appears to be a junior suite with an additional bed added to the main bedroom and were told that this was considered a “family suite.” The room is quite small and does not remotely match what was described to us when we made our reservation. We have since learned that the resort apparently does not even have queen-size beds, which makes the information we were given when booking even more frustrating. The front reception experience has also been extremely disappointing. There is a group of young employees working at reception who seem more interested in pacifying guests by repeatedly saying, “I’m sorry, we don’t have any other options,” rather than actually trying to find a solution. At one point, while I was explaining my complaint, several employees went partially behind a closed door and were visibly mouthing things to each other about my complaint. This was incredibly unprofessional and made an already frustrating situation even worse. What is most upsetting is that we traveled all the way from the United States and specifically chose this resort based on information we were given about the accommodations. We were expecting a room that could comfortably accommodate our family, and instead we feel that we were misled about the room category and sleeping arrangements. To be fair, the beach is incredible, and the food is decent, typical Italian buffet-style resort food. However, beautiful surroundings cannot make up for being given inaccurate information and then receiving poor customer service when trying to address the issue. Our experience so far has been essentially a lot of “yes,” followed by no actual action. If you are considering booking here, I strongly recommend confirming the exact room configuration, bed sizes, and room category in writing before booking. Don’t simply rely on what you are told by the reservation staff. We came here expecting a relaxing family vacation. Instead, on our very first day, we are already extremely disappointed.

We had a great holiday at this resort. Every single staff member was polite and friendly. We couldn’t thank enough Benito and Monica for looking after our 11 years old son. He had an amazing time at the kids club. You guys deserve a special bonus. Also many thanks to Bamba from the main restaurant. Entertainment was really good. Enzo, you are doing such an excellent job. Good food and good drinks as well. Sea was beautiful and the beach clean. We would definitely love to come back next year!!!! Grazie a tutti!!

I am ranking this holiday as 3 stars as I cannot give 3.5 stars. It is good resort with room for improvements (7/10). It ticked a lot of the boxes for a family with young kids and generally we had a good time, however I would say there are a some things that could be done to improve the experience. To arrive it takes 1.5 hours by car and the resort is fairly secluded. We knew this going into the holiday so we hired a car which i recommend as it gives you the opportunity to visit the island. There is a car park on site so parking is not an issue. The location of the hotel is good because you can access various towns in just over an hour. For example we travelled to alghero to visit the old town and to palau for a boat trip. There is also castelsardo nearby which is beautiful. The secluded location of the hotel improves the beach experience because it is quieter and there are a set of sun beds that are included in the stay (not the front row unless you're prestige). The beach is accessible along a boardwalk which leads out of the back of the resort. It is West facing so you get the sunset every night which is nice (bring some bug spray). On calm days the waters are blue and good for snorkeling but if it's windy it can be more rough. The hotel provides water equipment at the beach for you to use free of charge. This included water bikes, paddle boards, kayaks etc. The pool is a good size and not too busy for the time of year (late July). The slide is good and there is a small splash park close by. They did aquaaerobic classes daily which seemed fairly light but good fun. There is also another pool for swimming lengths which was not busy and would be good for anyone looking to swim consistently. On arrival we were greeted with helpful reception staff and there was water / croissants available. Unfortunately there was not gluten free food available and lunch had finished so my wife had to wait until dinner for the next meal which was not ideal. Generally the food was pretty average and felt quite mass produced. Although this is fairly predictable, I was expecting more variety and different themes, which there wasnt. There were gluten free options for food but it was the same 'pasta with sauce' options every night which is not sustainable for a week. The other food options were sometimes gluten free, however some dishes had signs stating it contained gluten but when you asked the staff, they said it was gluten free. Some food did not have gluten signs and had bread in them so I feel like dinner was a lot more effort than it needed to be. For clarity, I am not gluten free and the food was not exceptional anyway. There was a gluten free dessert available every day and generally the desserts were quite tasty. There are two other restaurants outside of the main restaurant. One is on the beach which is nice for the sunset and another which is next to the main restaurant which again had nice dishes, which were made to order. You can only eat a tota

This was our second stay in this hotel but sadly the last one. We initially stayed in Is Serenas Badesi last year and we quite enjoyed it. We decided to come back this year and rent a car and explore the island. We would not be coming back to Is Serenas Badesi. In comparison to last year it went downhill massively. Food was nowhere near up to standard, no variety, cold, with flies everywhere. Items such as cheeses, cold cuts or seafood should be presented refrigerated not in an open buffet bar! Breakfast was pretty poor. There were no themed nights, and really basic composition of each dish. Not to mention either the food or water gave us food poisoning as both of us were room bound for 2 days with somach cramps, nausea, diarrhoea. Management never acknowledged the issue, yet we met a few other couples who experienced the same issues and the queue to resorts doctor was rather large. They turned off drinking water source and provided carton replacements which does make you think it water contamination was the issue. We ended up driving to the nearest supermarket to buy 12 large bottles of water. Prestige pool area was also closed for one morning without explanation. We can only imagine it was due to some contamination. We had prestige room but honestly there is very little prestige about it! It is not worth the extra. WiFi worked terribly this time round, on and off all the time, completely unreliable. There used to be free ice cream at the beach and pool area last year, this year you had to pay for ice cream. The only reason we’ve given it 3 stars is because staff was very nice, and it’s not their fault how hotel is managed. Also beach is stunning and hotel grounds are immaculately kept. But due to bad experience we will not be coming back. We will hopefully come back to Sardinia next year, just not to Is Serenas Badesi.