Hotel Puerta de la Luna

The property features spacious, well-decorated rooms, friendly service, and a central location with easy access to attractions. Guests appreciated the cleanliness, amenities, and on-site dining options.

We stayed only 1 night, but we were thoroughly impressed with this well-run, traditional and comfortable hotel. The public rooms are elegant; the level of housekeeping is exceptionally high; the bathrooms and bedrooms contain every possible amenity. The breakfast buffet was abundant and varied. (Alas, the room itself is rather austere, with not a lot of charm.. But that's a small point.) The staff member at Reception offered us a free upgrade to a junior suite, which added greatly to the pleasure of our stay. Finally, our dinner at Acebuche was a culinary highlight of our trip, for which I've written a separate review.

Despite being rated #1 manage your expectations. Location is very central and walking distance to restaurants and sites is good. If you arrive by car, streets are narrow and you may or may not be able to get all the way in to offload or load luggage easily. Unless you ask in advance, your driver may not know there is a back way to get to hotel and unload luggage. Do not expect porter service either. Service is below average at check-in and helpfulness. In the 6 months I’ve visited 7 cities in Spain, this was the first hotel I encountered nonchalant, unhelpful reception. No welcome, no help with luggage, we had to wait until they turned their attention to us to get proper check in process. While the hotel and grounds are charming, from the moment we stepped in to check in, the charm was lost from the front line reception team who, beyond checking our reservation and details, didn’t put any effort to offer any further basic information. The only two staff members that smiled to greet guests seemed to be the maintenance man and the lady who was in charge of breakfast and was happy to assist. Rooms are clean, and simple. However, our safe did not work, and some other items seemed to need repair or refresh. Breakfast buffet very average. So for what it is advertised as, a top hotel in Baeza versus reality, it’s better to manage and lower your expectations. Many budget or modest hotels have better service. We stayed one night and that was more than enough.