Interior Lot 92M From Leonard Wood Road, Cabinet Hill - Teacher’s Camp, Baguio, Benguet, 2600, PhilippinesView Hotel Details
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Sotogrande Hotel Baguio Guest Reviews
4.4/5
Very Good
50 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.2
Cleanliness4.4
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All reviews(50)
Positive reviews(49)
Reviews with photos/video(10)
Awesome stay(22)
Friendly staff(14)
Clean and tidy(12)
Delicious breakfast(11)
Awesome rooms(9)
Great location(7)
Great swimming pool(4)
Negative reviews(1)
iamERICA0326
Deluxe Corner Room
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Our stay was great! It's not walking distance to the tourist spots but all of them are within the area and hailing a taxi is not a problem at all. We also prefer not to walk 😅 But if preferred, it's possible as everything is near the area!
We tried their heated pool while it rained, and we really enjoyed it! Such an experience with a cold weather in Baguio!
The breakfast buffet is awesome! We love everything and their menu differs per day! The original flavor taho, strawberry and ube are such a delight! I think the only missing is cereals. First time to eat strawberry champorado! 😁
At first I was hesitant if the room will have a fast wifi for me to work. Viola! The room as a router! I was able to work with ease! We love the smart TV -- you only need to sign in your own Netflix account. We love our room view. We don't have to go to SM to see the Baguio city lights.. we already have it in the room. We have a balcony overseeing the pool area as well! We so love our room! 😍 Only thing is maybe they should add another desk or longer desk. The TV is already in the table and there is no separate desk for laptop or if you are having snacks/dinner. We asked, but they don't have a spare table. I think they can also add another chair since the room is good for two. There's only one chair in the room but when we requested for it, they were able to provide.
Our room also allowed us to feel the breeze of Baguio! We can turn-off the AC and open the windows protected by mosquito net! I was just amazed with this feature!
We truly appreciate their prompt service whenever we call the reception. We don't need to call for follow-up! We love them!
We love that there is a bathtub and hoping they can also provide bath robes for a perfect bath! 🙏
Truly, we love to be back to SotoGrande whenever in Baguio! 🫶 Thank you SotoGrande for an awesome experience!
Response from Property: Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed your stay and appreciated the comfort and amenities we offer.It’s great to know that our breakfast buffet, heated pool, and in-room features added to the enjoyment of your visit. Your feedback regarding additional amenities like a desk, chair, and bathrobes is very helpful, and we’ll consider these suggestions for future improvements.We’re also glad that our team’s prompt and attentive service made your stay more pleasant. Providing an exceptional guest experience is always our top priority.We’re truly grateful for your kind words and can’t wait to welcome you back for another memorable stay at SotoGrande Hotel Baguio!
Joanne Ejipto
Superior Double Or Twin Room, 2 Double Beds, City View
Stayed in Oct 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Hotel is new and clean. Facilities are beyond our expectation. Buffet breakfast is superb. We will definitely come back to stay in this hotel.
Response from Property: Dear Joanne Ejipto,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our clean facilities and the superb buffet breakfast. It's great to know that we exceeded your expectations. We look forward to welcoming you back on your next visit!
Guest User
Deluxe Corner Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 24, 2025
Great hotel. Will definitely be back. Booking process was a breeze
Anonymous User
Deluxe Queen Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Very clean room and cr, with pool and bath thub, the breakfast buffet was excellent. We had a great time and experience. We will surely comeback and will recommend to our family and friends. One more thing my favourite fruit mangosteen was served during breakfast.
6/7
Response from Property: Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay, especially the clean room, CR, and the pool with a bath tub. It's great to know that the breakfast buffet, including your favorite mangosteen, made your experience even more memorable. We truly appreciate your recommendation and look forward to welcoming you back again soon with your family and friends!
TheTravelerJoe
Superior Double Or Twin Room, 2 Double Beds
Stayed in Aug 2024
Family
2 review
4.2/5
Very Good
Posted on Sep 2, 2024
Awesome stay… kind hotel staffs!
enjoyed their heated pool
but their gym is not yet well equipped (as of September 1, 2024)
Response from Property: Dear TravelerJoe,Thank you for the awesome review! We're delighted to hear that you enjoyed your stay and appreciated our kind staff and heated pool. We’re actively working on improving our gym facilities and hope to have it fully equipped soon. We look forward to welcoming you back for another great stay!
JFT
Superior Double Or Twin Room, 2 Double Beds, City View
Stayed in Jan 2025
Couples
3 review
5.0/5
Outstanding
Posted on Mar 16, 2025
The lobby was spacious and relaxing. The staff were really nice. Breakfast was amazing, every single day was different. I love that they also served taho (with the original flavor and ube and strawberry flavors too). We stayed there for 3 nights. It was good, especially that it’s just close to town. I’m not sure about the experience of other guests, but we’ll definitely come back. We felt relaxed and I loved the view from the balcony. Kudos!
quirky witty
Superior Double Or Twin Room, 2 Double Beds
Stayed in Jan 2025
Couples
2 review
4.2/5
Very Good
Posted on Mar 2, 2025
we had a wonderful experience during our stay there. the room was spacious, the beds were nice and its amenities complete enough for our daily needs. There's quite variety of food during breakfast and most importantly it's location is friendly enough to go to many touristic highlight in Baguio.
Erica0207
Superior Double Or Twin Room, 2 Double Beds
Stayed in Dec 2024
Business travellers
1 review
4.2/5
Very Good
Posted on Jan 17, 2025
The hotel was nice and clean but the thing is i request a quiet room upon booking at trip.com…when we reach at the hotel we want to take a rest for a while before we have a business meeting, pero d kame naka rest dahil ang door sobrang lakas ng pagsarado , ung mga housekeeper nag chichismisan sa hallway, then meron group of families na napapalibutan ung room namin at napaka ingay nila mga kids d sinsaway sa pagdoorbell , then nag sisigawan sa hallway..i ask for help at the frontdesk i called them twice and nag paakayta sila ng guard sabi nila lilipat kame in higher floor pero d nagawa so ok lang kasi baka madami talaga nakabook and pag akyat naman ng guard eh tumahimik sila..then we went out at 6pm and come back at 9pm hoping makakarest na kame ng maus at baka tulog na ung mga katabi naming rooms , pero hindi start pa lang ng nightmare pala, at 11pm they started making sounds again like talking at hallway again so nagising na naman kame ng alanganin oras..we dont call at frontdesk kasi super antok at pagod na imagine ung wla kang maus na tulog then bumyahe ka pa baguio para makarest pero disaster..then they wake up at 4:30 am same routine sigawan sa hallway ,bagsak ng door until 9:30am..i would not recommend this hotel if d nila kyang gawan ng paraan ung ganitong issues..hindi ako maarte sa hotel pero ung gusto mo magpahinga d ka makapg pahinga gawa ng ibang guest na akala mo pag mamay ari nila ung buong floor ng hotel sa sobrang ingat nila first time ata nila mg hotel kaloka..i always stay at alvea hotel , dahil sa hype sa tiktok kaya ngtry ako sa soto grande..at d na ulet uulet pa🥴
Guest User
Deluxe Corner Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Sotogrande Hotel Baguio looks new. The rooms are clean and spacious. It comes with basic necessities with a smart TV. Breakfast comes with lots of variety. Food is nicely prepared and suits our palate. Swimming pool is nice and water is warm. Hotel personels are very courteous and willing to be of service anytime you need one. Makes us feel so welcome. It is located within few minutes walk/drive to Baguio tourist attractions. Taxis are also readily available. The location is very convenient. Within 5 minutes walk from the hotel is the delicious '"Sizzling Plate" restaurant with yummy foodies. Will definitely stay here again in our next visit.
Response from Property: Thank you for your kind review! We are delighted to hear that you enjoyed your stay at Sotogrande Hotel Baguio. It’s great to know that you were satisfied with the cleanliness and spaciousness of our rooms, the variety of breakfast options, and the friendly service provided by our staff.We are also happy to hear that you found our location convenient and enjoyed the nearby attractions and dining options.We look forward to welcoming you back on your next visit to Baguio!
Guest User
Deluxe Corner Room
Stayed in Nov 2024
Business travellers
3 review
3.0/5
Posted on Dec 11, 2024
This hotel is good but there were a few things that I didn't like. The water pressure for the shower is too weak, and there is no handheld shower head, which is preferable for business travelers. The safe in the room is too small, which was not sufficient even for the storage of a laptop.
Response from Property: Thank you for sharing your feedback. We're glad you found the hotel to your liking overall, but we apologize for the inconveniences you experienced. We understand how important strong water pressure and convenient shower options are, especially for business travelers, and we’ll take your suggestion into consideration. Additionally, we regret that the safe did not meet your storage needs. Your comments help us identify areas for improvement, and we hope to provide you with a more seamless experience on your next visit.
DMilan
Superior Double Or Twin Room, 2 Double Beds
Stayed in Nov 2024
Couples
3 review
4.0/5
Very Good
Posted on Dec 31, 2024
Great hotel in Baguio. We preferred to walk to SM as it is very hard to find a taxi during tourist peak season even if the hotel tries to find one for you. Breakfast options were mostly the same and the chicken was mostly dry. Preferred to have more breakfast options for non Filipino tourists
The restaurant, front desk, the tall man in the suit down stairs by the front desk were the highlight of this stay. Very friendly and accommodating.
Housekeeping service was poor. Throughout the entire stay, they would clean all the other rooms on the 3rd floor and save ours to last or just completely skip i, even with makeup room sign on the door. I had to go to the front desk multiple times just to get room makeup, and carpet almost never vacuumed unless i stayed in the hallway while they were cleaning to make sure they vacuumed it.
Security was also below average. Some rude guests on the 3rd floor kept ringing our door bell during sleeping hours ans midnight to intentionally wake us up and then ran away before we got to the door. It took security many hours to check cctv and confirm the happening. Unsure how they dealt with the situation but it was an unpleasant experience.
Internet is very slow as well and sometimes theres none at all in the room unless you get close to the door
Response from Property: Thank you for sharing your feedback. We’re glad to hear you appreciated our staff’s hospitality and the convenience of our location.We apologize for any inconvenience you experienced with housekeeping, security, and internet connectivity. Please rest assured that your concerns have been noted, and we’ll work to improve in these areas.Your suggestions regarding breakfast options are also greatly appreciated, and we’ll consider them for future enhancements.We hope to have the chance to welcome you back and provide a more seamless experience.
michael edson
Deluxe Room, 1 Queen Bed, City View, Corner
Stayed in Oct 2024
Couples
26 review
3.2/5
Posted on Nov 16, 2024
The hotel is new so you would expect it to be in better shape. The bathrooms weren't really designed with quality materials and the curtains certainly didn't block the morning sun or heat. The worst part was housekeeping. 1 Dat never came and when we got back that night we asked for clean towels and amenities and only got 3 bath towels as they didn't have any washcloths. And they never took the dirty towels. The day before we got back and they removed the toilet paper. Again called and took 15 minutes to send someone up. 2 nights the didn't refill the water and when they did the one night it was a loose top that didn't shut tight. Breakfast was average but food wasn't heated. Just left in cold warming trays. Definitely would not recommend this hotel, no matter what the price
Response from Property: Dear Michael Edson,Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations. We understand the importance of quality materials, attentive housekeeping, and well-maintained amenities, and we apologize for the inconveniences you experienced. Your comments about the bathroom, housekeeping, and breakfast quality will be taken seriously and addressed with the team to ensure improvements in these areas. We appreciate your feedback and hope that you will consider giving us another chance in the future.
Ellis Craft
Superior Double Or Twin Room, 2 Double Beds
Stayed in Oct 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Feb 7, 2025
Nice new hotel and that is close to many attractions. Worth checking out if you are looking to stay in Baguio for business or pleasure.
Lineth
Superior Double Or Twin Room, 2 Double Beds
Stayed in Aug 2024
Family
3 review
4.0/5
Very Good
Posted on Sep 26, 2024
Highly recommended
Response from Property: Dear Lineth,Thank you for sharing your feedback! We're delighted to hear that you had such a positive experience with us. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Baguio!
Anonymous User
Superior Double Or Twin Room, 2 Double Beds
Stayed in Sep 2024
Couples
7 review
4.0/5
Very Good
Posted on Nov 3, 2024
Rooms are not fully sound proof, you can hear construction noise as early as 5AM. It’s still new but the shower door lock is already broken. They were not prepared to accommodate the influx of guests during breakfast hours (undas weekend) we had to wait 20 mins+ to be seated. But the staff are all incredibly nice and welcoming.
Response from Property: Dear Anonymous,Thank you for your feedback. We're glad to hear you found the staff welcoming and kind, and we’re grateful for your patience and understanding during the busy breakfast hours over the holiday weekend. We apologize for the early noise disturbance and maintenance issues with the shower door lock; we’ll work with our team to ensure these are addressed.Your comments are valuable to us, and we hope to make your next stay more seamless and comfortable!