Hotel Traube Tonbach

We stayed for 3 nights over our (British) summer half term week to celebrate our 10yr wedding anniversary. I had mentioned it in an email many months before when I first started the booking process, I had no idea what would happen - they clearly made a note of the date and on the actual morning, at breakfast, we had flowers and a beautiful hand-written note to say congratulations. It was the most special touch! Or children loved all that was there for the kids and we had an amazing anniversary dinner while they were at the kids club that evening! We had such a lovely time and I can't wait to book again. This kind of generosity and hospitality you can't mark with stars.

Could resist another visit, a few previous ones too. Unbelievable consistency weather summer or winter. We were recognised and greeted by staff we met before. Attentive yet laid back service and staff, as always. We chose the Schatzhauser for dinner, naturally very good indeed. We like the variety there, my wife had a version of coc au vin, cooked to perfection, whilst I had the sour and spicy papaya salad with loin of beef, fantastic. We were also treated by the owner again, such a nice touch. We have booked again for next summer already!

Stunning Hotel! Stunning location! The staff was excellent and incredibly kind and helpful. They were very kid friendly. We traveled with a 2 year old and a 4 year old and our kids can’t wait to go back!

A group of four of us spent two nights. Substandard service at the restaurant. Second night, two of us fell ill. Checkout there was a debacle with the bill that took an hour for them to sort. The transfer we requested to the airport didn’t show up. They called a taxi. Taxi too small. They agreed to send us in their complimentary shuttle. Driver missed 3 seperate exits. We narrowly boarded. And now the hotel has taken the liberty of charging the card on file for the ride they gave us in hotel shuttle. Visit this establishment if you wish.

We’ve spent 2 nights at peak season and we ve thought to find 5 stars service and we’ve found 5 buckets about side our doors full of water and humidity…. Service was basically boring and low standard. Food good but not way to have a bill of 2.000euro to stay like favellas…

This is a double review, we first went June 22 and so enjoyed it we returned June 23, so here goes! First visit was of note due to a very small error that held us from checking in for 30 minutes, reception staff came to apologise then all was sorted. However, not the end of the story, we had a nock on the door and the person concerned apologies in person, I said "hey, small mistake and thanks for the honesty and courtesy" OK we thought. Another nock on the door, this time the guest relations manager, could not have been more kind, bringing with him a trolley of ice and champagne on the house and a small gateaux for my wife's birthday!! Wow how professional. Always a cliche, but it's how you resolve an issue, however small, that shows professionalism. Top marks! Many thanks to all the staff. So we return in June this year, utterly flawless and although we never mentioned it, they remembered my wife's birthday from 2022 with many greeting and another cake, very touching. The restaurant (3*) Stunning on both occasions. The service, sommelier and front of house, coordination are flawless, a lesson to anyone that wants to experience perfect service, attentive, but not over the top, even the look of the staff and restaurant style are perfect. You only needed to look up and someone one is with you. Food. OK I am a really good home chef and know what I'm doing, BUT, the dishes here blew us a way. Fantastic achievement, inventive , interesting. Sauces in particular were divine. We had one comment though, the portions are generous for Michelin standard, the first time we had the large discovery menu, but on our return had the À la carte, that suited us better, there is a smaller set menu as well. Don't take this as criticism, it's just a generous menu. 2 Staff in the hotel and 2 in the restaurant recognised us from a June 22, a very warm greeting. On leaving, someone came out to give us bottled water as we left. Utter class. So overall, warm, unpretentious and laid back venue. We will be back in 24! Best wishes to all the staff both in the restaurant and hotel. Great memories.